Been waiting to be connected for a couple of weeks...

Been waiting to be connected for a couple of weeks now as we had to wait for a technician to come to our place and connect us (where or how I don't know). I had a family member home all day waiting as they said someone should be there - the technician came and I received some random text about needing to get a cabler to connect something with all of this jargon that made NO SENSE to me. The technician had come and connected something and left without notifying the person waiting at home and then to top it off, the calls I made to find out what was going on were put in to a queue and when I finally spoke to someone about it they tell me i need to get an electrician in to connect it all. No remorse or apology provided even after we went to the trouble to have someone on site and their technician didn't even have the courtesy to let us know that they had been. Really disappointing so far.