My service has been down for three days and you wo...

My service has been down for three days and you would think Internode would have a line of contact to NBN, the very product they provide but no they just read from NBN s site as to service interruptions which provides no reasons, no solutions except to say that it s down. Well gee thanks I know it s down. They did tell me fifty other services are affected but I don t want stats I want solutions.