Internode

Haphazard connection. Consistently rude service. Recommend looking elsewhere for an internet provider

I orderd my NBN service the modem took ages to get delivered. I was told by sales it would take 2-3 days almost 8 days later the modem rocked up.

We were with Internode for about 2 years, and we cancelled our internet at the day our contract ends. The next day, Internode charged a month fee from our bank account. After making multiple calls, they charged us $40 for breaking the contract. Excuse me??

Used this service for ~15 years. Was great back in the day. Customer service has gone wildly down hill while prices have gone up! Their infrastructure and web portal doesn't appear to have emerged from the 90's yet. Don't waste your time there are other local providers that do a _much_ better job these days.

I had to call to follow up my my account was on hold. Then I waited half a day at home as per the schedule appointment time and NO ONE showed up. Tried to call them, no comment. Wasting more if my time on the call with identification questions and all wanted to know is why they never showed up. Time wasting company. Do not bother.

This is my 10th year with internode and it is a shame to say that I will have to move. I have spoken to over 5 different reps over the course of 3 months to get a simple incorrect double charge fixed, as I recently move homes, and it is still not resolved. The final straw was checking in on progress today only to have the support lady hang up on me. When I called back I spoke to a lovely guy who informed me again to wait for a call back within 24 hours.... this is getting beyond ridiculous. It is clear on the records when the site visit for setup was, so why am i getting charged for a period prior when I wasn't there?? EDIT: thanks for your reply. The last ticket number I have is 21203816. I don't have the no. from last friday but I spoke to a lady named Lysandra.

ultimately Internode provides a sub-standard product that leaves you wanting something more

They never showed up. They never followed up. Called to ask why. Never got any response. Wasted my half a day waiting for no one to show up.

Their service is pretty average. I sent a query requesting information because I was unable to call due to my work hours. I was sent back a stock template answer. This made it blatantly clear that they didn't even read my query. Ticket number #20570910

Hope internode can do the better service for future clients and become the really Australia best. Thank you for replying my review owner. I was writing a long review and marked only 1 start as per my real experience with internode on last Thursday 9 Jan 2020. I also lodged a complain case on Thursday but I withdraw it. I have to spent my own money to sort out the issue on Thursday. However, I think I may me the only unlucky one and everyone should have the second chance to do better. I am still your customer now. So I deleted my long negative review after one hour I posted. I do have a bad day so hope internode will provide efficient and professional service in the future. Best wishes for your business.