I've been with Internode for nearly 15 years, I've...

I've been with Internode for nearly 15 years, I've seen them have the best customer service to now having some of the worst. I used to recommend them, now I'd recommend literally anyone else. I was just on the phone with 2 different customer support members (with wait times of 30-45 mins each, I remember when Internode didn't have wait times) to get a new password because it had been reset, the first one kept going on about me needing to do a virus scan, I said my phone is 3 days old and my PC has no virus' because I scan it every day, 20 seconds later he told me I need to do a virus scan, he didn't listen, he didn't care about me he kept going on about "Internode's reputation", mate, Internode now has the worst reputation. I kept going back and forth with this guy who had no idea what he was on about and eventually hung up, I called again and the second customer service rep I had had it fixed in less than 2 mins. That other guy was pathetic, I wish I could have been bothered remembering his name because he needs to be fired if he can't do his job.