Christie-Anna Nguyen

Review of Internode

!!!Stay away!!! Sure their customer service is res...

!!!Stay away!!! Sure their customer service is responsive (most of the time) and they "value" your feedback and supposedly take it on board but they are all talk and no show. It took 2 months to get my basic naked ADSL+ connection up and running and now am being overcharged for a service that was several months late.

They don't tell you about the hidden costs of switching from one provider to the next. That is, if the previous tenants were with say Telstra, it will cost you an extra $150 (they claim $100 but I had to personally shop around for a service that they should be providing and all the technicians could offer was $150) to port from one brand to another. This is on top of whatever startup fee they charge you PLUS a modem that you probably don't need.

It is also very obvious that none of the departments talk to each other. I requested a report of my case and one department said that all it takes is an email and after 2 weeks of no reply I had to ring up (this is about my 8th call since the whole debacle began) and see where my request is at. Got redirected to the Technical Department who was confused by my request and said "need to check with my supervisor and I'll get back to you". It's been 2 weeks since.

The employees must be very desperate for a job to work for this company. Everyone who has tried to help me were very nice but the fact that I had to get help from 5 different operators (only one of which was truly helpful) means that whoever is running this show is nothing but a lying or very ignorant thief.