Was MUCH BETTER before TPG got its hairy hands on it and started to downgrade it. BUG-G-GER OFF TPG!
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6 Reviews
Unfortunately they are using a call centre outside of Australia and I can barely understand what they are saying. Otherwise the service is really good
I was using Optus Cable and Internode ADSL (now NBN) at the same time. I noticed that Internode gave me way better internet speed to the sites outside of Australia on pick hour, e.g. twitch.tv. This was unexpected as at that time my ADSL was 5 times slower than Optus cable according to speedtest. Now I've got NBN 100/40 and Internode truly delivers. On the other hand, before I migrated to NBN I had a discount. I was promised during migration that I can still enjoy it after the migration. Bad luck. Internode didn't gave me the discount telling me that's because of my employer, while my employer told me that's because of Internode. That's left a bitter taste on my mouth.
We have has internode just over a year and we have had to contact them at least 4 times as our modem has stopped working. Been on the phone twice today as yet again it failed. They wouldn't help unless we got a new phone cable and said unless we did basically would be 130 bucks for the call out. So we have done this and my partner rang up and a automated voice told him he would be on hold for between 37 and 57 minutes. No call back option. This is unacceptable!!!!!!!!! We waited almost 3 hours for a call back earlier. We won't be renewing our contract with them!!!! No doubt we won't get a discount or anything for not having Internet for 3 days!
Technicians visited me to fix the connection problem and the main problem was the old phone socket at my house. So they replaced it to connect the nbn device. However, they took my new phone socket adopter which I bought at Bunnings without telling me. Is it common to take other's thing without telling? But they left the old phone socket after replacing though. That's why I only gave 3 stars even though they were OK.
Was privately owned, but since sold and now public, the quality of service isn't distinguishable from other players in the market.
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About Internode
Great value NBN, Home Phone, Mobile, & Business Internet solutions.
Internode is a leading Australian internet service provider that offers a wide range of internet solutions for both residential and business customers. With over 25 years of experience in the industry, Internode has established itself as a reliable and trustworthy provider that delivers great value NBN, home phone, mobile, and business internet solutions.
One of the key features that sets Internode apart from its competitors is its commitment to providing high-quality customer service. The company has won numerous awards for its exceptional customer support, which is available 24/7 via phone or online chat. Whether you need help setting up your internet connection or troubleshooting an issue with your service, Internode's friendly and knowledgeable support team is always ready to assist.
In addition to its outstanding customer service, Internode also offers some of the most competitive pricing in the industry. The company's NBN plans start at just $59.99 per month for unlimited data on a standard speed connection, making it an affordable option for households of all sizes. For those who require faster speeds or more data allowance, there are also premium plans available at reasonable prices.
For customers who prefer to bundle their services together for even greater savings, Internode offers a range of bundle options that include home phone and mobile services alongside their NBN plans. These bundles provide excellent value for money while still delivering high-quality services across all areas.
Internode's commitment to innovation is another factor that sets it apart from other ISPs in Australia. The company was one of the first providers to offer ADSL2+ broadband back in 2005 and has continued to stay ahead of the curve by investing in new technologies such as Fibre-to-the-Node (FTTN) and Hybrid Fibre Coaxial (HFC). This dedication to staying at the forefront of technological advancements ensures that customers can enjoy fast and reliable internet connections no matter where they are located.
Overall, if you're looking for an ISP that delivers great value NBN plans along with exceptional customer service and innovative technology solutions then look no further than Internode. With over two decades' worth of experience under their belt plus award-winning support teams on hand around-the-clock - this Australian-based provider should be your go-to choice when it comes time renewing your Internet plan!
- Website
- internode.on.net
- Phone
- 136633
- [email protected]
- Address
- 150 grenfell street
- Categories
- Telecommunications
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