Internode

Wonderful service, helpful and quick. Knew what they were talking about and werent full of it. Recommend internode highly

I've just recently moved. The process to transfer account ownership to my now-former housemate was clearly explained to me over the phone and relevant forms were then emailed through to me. In addition to that, the process to set up a new account for my new address was seamless. The combination of telephone conversations and emails allowed me to be kept up-to-date with how things were progressing. The downfall is that it can take up to 2 weeks to have the connection active (I'm currently on day 5 since setting up the new account). That could very well be out of Internode's control though. All-in-all, I'm very pleased with the customer experience up to this point.

I believe Internode is good truly good, but just like every other Company you have people that will go out of there way to help you, I had this experience the other day with a lovely Lady, after an experience with a not so helpful Lady, but that happens in all Companies. I would recommend Internode to anybody for over all my experience with this Company has been good, that good I have recommended 2 friends to them and they are very happy. I believe they are reliable, helpful and honest. I also believe if you tried them yourself you would find these people to be the same as I do, I would recommend these people and there Company to all. Angela McGain

Consitant high speed, Good personal service from with in Australia

I prefer for Australian staff to be reading with my queries and not people from around the globe. Give the work to Australians and not to remote agents. I have allways raved about Internode to friends and acquaintances because of their abilities and was not impressed when a call was taken by someone in South Africa recently. The only criticism I have ever had with this service.

As a long-term customer I'm generally very happy with internode's service (despite it being delivered through the far less reliable NBN) and their support and follow-up.

Good follow up on some queries that I had and my NBN installation . I would certainly recommend them ,

Customer service is great and my NBN connection is also great (fibre to the curb), however if i call i generally have to wait for long periods or request a call back. Also if you have any billing issues you arent notified until after 8pm and if you cant pay the full amount you have to wait until the morning to do anything about it.

After previous experience with another provider, I have been delighted by the helpful and positive - trouble free - service provided by Internode. Keep up the good work, and kudos to your support team!

Great internet company to deal with. Great phone service based in Adelaide

Great services. Always good to speak with a person from your own country who understands what you need and you know what you are going to get

So far the service has been reliable, < 6 months, although not entirely free of glitches, cusi service is excellent, it's worth the extra monthly premium.

My most recent experience with Internode was most positive: I called to arrange for a transfer of services to a new address. Rafi was not only polite but also quite knowledgeable; he explained the process with ease; ran through the terms and conditions and answered by myriad of questions clearly. Within 10 minutes, I received written confirmation of the transaction - well done to Internode: you got your customer service right first time.

I have been an Internode customer for a few years now. One of my favourite things about Internode is the technical support. I can say without a doubt that on every occasion (many) I have received excellent customer service, very clear advice, and follow up on the standard of customer service given. When I think of changing provider I always consider the standard of support, so no new ISP for me atm. .

So system down, cant find the fault, Ring the helpline. Got on fast and bingo it starts working! Coincidence? Or does the mere threat of Intetnode Helpline terrify my PC into behaving?? Either way I'm happy.

I had an issue with someone in the customer service centre (Australia-based) but a manager called shortly to resolve the issue. I've been a customer with Internode for a long time (choosing another plan to suit my current NBN usage), I haven't had issues with them up until today but I'm satisfied that it was so professionally dealt with. Thank you for your service over the years.

i have been a user of internode broad band for the last 2 years like to say i am impressed with there service there support team are always easy access and knowledgeable sorting through tech issues.keep up this standard