Highlands Behavioral Health System Reviews

If I could give them a zero, I would! My teenage daughter was admitted to Highlands Behavioral in Aug. only because no other beds were available at any other hospital. On intake, they asked her if she wanted medical marijuana. Really, on intake? She said no. Let's drug the kid up before we even know what's wrong with her. That makes a lot of sense!

She was under the care of Dr. Vanessa Venezia, who is the Chief Medical Officer at this facility, by the way. This doctor kept trying to push drugs on my daughter, just 15 yrs old. My daughter declined, thankfully. I'm aware of the CO law that states she may consent to receive mental health services to be rendered by a facility or a professional person. She, however, is admitted into a mental health facility. How can she possibly understand & make an educated, informed decision about whether or not to take medication, let alone which medication to take??? This doctor told me NOTHING else about my daughter's health & well-being while she was admitted there. She would only call me to badger me about giving her drugs.

I told this doctor I wanted to do the GeneSight testing to determine which were the better medications for my daughter's genetics. This doctor said she doesn't do this testing & that it's not worth it. She did everything she could to try & convince me NOT to do this testing. I told her I wanted to research it more & that she was NOT to give my daughter any medication whatsoever. She was mad that I would not do as she was telling me to do. She said my daughter was old enough to make her own decisions on her mental health care. I understand that, but she's not going to do something just because you said so. This doctor then threatened me that she was going to call CPS on me for medical neglect. Really? Who do you think had her sent to the hospital for help in the first place? I did confront her on her threat towards me. She didn't like that either, then hung the phone up on me. She then went & told my daughter that she made me mad.

What kind of "professional" doctor, especially a Chief Medical Officer of a hospital, does that? This behavior is absolutely unacceptable & should be dealt with accordingly.

While my daughter was there, she apparently was tested positive for COVID. No one ever called to tell me she was sick. I had to call & demand to talk to her, because they just kept saying she was sleeping in the quiet room.

My daughter told me that another patient there was given too many drugs which made her have seizures. Are these facilities here just to drug up our kids?

During my daughter's stay at this facility, I called to talk to the Patient Advocate due to the doctor's rude behavior. I left a message. No one ever called me back. Thankfully, I got my daughter out of that place!

Well...I was in a rough spot at the time, and I needed a place to go to get help. They admitted me to this place, which ended up being a huge mistake. The staff obviously had no care for the patients. They bossed us around and took advantage of us in the worst ways possible. The other patients I had met were not getting any better. In fact, some of them were even worse. There was one guy who straight PUNCHED A HOLE in the ceiling. This was in April 2016, and I really hope this place has gotten better since then.

This place sucks, they hold you there for no reason and when you are supposed to be releacesd they never let you leave

I was placed into the Adolescent Unit under the 72 hour hold about a year ago. It was a joke. My discharge date was affected because I wasn't participating in group therapy. Do you know how annoying it is to listen to the same stuff all the time? I've been to 5 different places in different states. Hearing the same platitudes over and over again. Say something that's comforting but also realistic! Also big problem is patients getting too intimate with each other. A lot of PDA went on in the Adolescent Unit and it wasn't handled with proper consequences. A lot of dating. There was this one occasion where everybody was in the group room and while I was walking around I witnessed this girl and boy go into girl's room, from eavesdropping I learned that they engaged in oral sex or something. It's disgusting. Please do something with this issue so other troubled people don't have to experience what I've experienced. I feel like there needs to be more creative and different activities that could actually benefit a patient. I feel like I could run a place better lol.

I was in the inpatient unit for 10 days three years ago. This place helped me more than any other! We went outside EVERY day (unless it was raining) for exercise, so I don't know what people are talking about. I got to wear my own clothes. The things I'm reading on this post are not at ALL what I went through! Food was good. This place saved my sanity and saved my life. Granted, this was three years ago, and perhaps it's changed. But I will always be thankful for the wonderful staff and the help I received! I met amazing friends there, and they too were very happy with the experience! They said it was the best they'd found in the Denver area.

Our loved one was brought to HBH as part of a 72 hour hold after a suicide attempt. She stayed one week and was transferred to a RTC. Reading the reviews before hand, we were extremely afraid sending her here. However, our experience with HBH was a positive one. The staff were friendly and communicative, the facility clean and not too hospital like. We received daily updates from the Doctor or social worker and were able to get hold of them when we had questions. HBH did exactly what we needed them to do, that is, make sure our loved one was stabilized and no longer a danger to herself. I bet the success of the residents will be determined by what they bring to the table rather than what a place like HBH will "do" for them.

Poor moral in majority of staff. There are a few good folks who seemed to care but the overall tone was meat market, Bring them in ship them out. i took daughter there for her improvement from a supportive consutative staff to assist her in her problem. What I received was an INTAKE person who seemed to want confrontation. A Socail worker who had to many cases and really never communicated, a PYSH doctor who did nothing but status quo.I saw very little strong medical knowledge in staff and absolutely horrible customer service , felt we were bothering them when asking questions and trying to gain the guidance of HBC.They clearly wanted to take in and ship out a "payday" with very little investment in patient and parents and the long term recovery. Maybe that is there mission but I would say never more frustrated with a medical facility at a time when we were dying for support and guidnace

Someone close to me was admitted and completely mistreated by Dr. Adde.

I do not even want to give 1 star from the experience we had with this supposed Behavioral Health Company. We asked to speak to someone about their Outpatient Programing, instead we were treated unfairly and felt violated beyond measure. We were placed in a locked room, our keys, phones, wallets taken, a metal detector used to ensure we were "safe". Then when we attempted (repeatedly) to explain our purpose of being there the "counselor" we had told us that we had to go through the assessment process for our son no matter what. Then we were told that our son couldn't leave unless they felt he was safe to go. They actually threatened to remove our son from our custody, and all we were there for was to see if their outpatient therapy program was best suited for his needs. I WAS APPALLED at how we were treated, and left feeling violated of our rights. NEVER use this company, EVER! My husband and I work in the health care field and cannot believe the treatment our family went through.

Terrible place. Never send a family member here if you care about them.

They make It Impossible to contact your loved one! You need to have a pt ID number but how can you get that if you aren't able to talk to your person. I have called multiple times theses last couple days and was told they can only take a message for my person. I am becoming increasingly concerned in the health and well being of my fiance. I'm literally his emergency contact on the forms they made him sign so why am I not permitted to contact him!!!!!!!! The 2 times he has tried to call and I answered the phone beeps 3 times then hung up. I called the facility to ask why when I answer his calls they are dropping and was told the call was patched through improperly!!!!!! So how am I supposed to get his ID number if your staff cant even transfer a call properly.

I will not go into it here publicly, but am giving it 1-star in hopes it will slow down their patient-load for those who are considering voluntary check-in. I strongly do not recommend this facility. I agree with most all the reviews I ve read here.

I feel sorry for people who need help and have to come here. I listened to my mom on the phone be mistreated by staff. And they would lie about her sleeping or being on the phone and she would call 2 minutes later saying she was waiting for the phone. They barely communicated with us. I was supposed to sign papers for my mom to be in my care and they just let her out the door. I went through her paperwork and there were other private emails for other patients mixed into hers. At least she was safe in there, but other than that I feel sorry for whoever has to be in their care.

Highlands Behavioral health system is a fantastic short term inpatient treatment facility. As a clinician I trust the staff at Highlands to give my clients the best possible treatment. Besides their caring staff their modalities are in the best interest of my client. My clients have came back from Highlands feeling as though they have a head start on their treatment goals. I would highly recommend Highlands intensive outpatient program for teens as well (CAMP) . It is a great way to provide high quality care in a short term setting.

Terrible place, they took my brother from ER without my permission or informing me. Please keep your love one away from this place. I really have hard time to get a hold of my brother. The staff needs to be in the some sort of behavior program, very ill-mannered, unprofessional and rude.

Ridiculous place! Gave the special pt number and some rude RN wouldn t let us talk to the pt. Unbelievable that a mental health place doesn t support the patients mental health by allowing people who were given the special pt. number by the pt. s parents to talk to them. How do you expect pt s to heal if you don t allow those who positively support them to have time with them to check in...mental health care is broken!!!

They will talk to your under the pretense of being an outpatient facility, even if you say you "just need to talk" you will be forced into a minimum 72hour hold even if you are healthy, happy, and have never made a suicide attempt. The hold results in you being put into a facility with people who have very serious conditions and require additional care they are not getting. The nursing staff is touch and go, the helpfulness is limited of all persons, and it will be very difficult to get a lawyer or in touch with anyone if you need additional help. Do not recommend. Use a web service to find a psychotherapist or psychiatrist if you need drug management help. Do not go here unless an attempt has been made, or family/friends are unable to be supportive to the patient at this time.

I was told he would get med the day he got there it was 3 days later still no meds, I was told the doctor was out sick. So I guess they only have one doctor that can write a script. Do not let you child go there worst experience ever. We were going through enough we didn t need the hassle of fighting to get him help!

Watch you step at Highlands! Make sure your MD & Psych docs compare meds with each other! I checked myself in & when the 48 hour hold was over , they forced me to sign in for how ever long they wanted to keep me. To top it all off, the over does me for three days & mixed meds that were not to be mixed then I came down with what I now know was , Vasculitis & I could not walk for three days! They did NOTHING at all about this. Refused to give me the med list ( nurse snuck it to me ) and sent me a bill for over 110.0000 !
Needless to say, That bill will never be paid!
Look at the review summary ! 2.9 stars ? Would you want you child or for that case ANY family member in this hell hole?

At one point , they had me so drugged up that I could not stay awake in group & the group leader yelled out, " Do us all a favor & get her the hell out of here . Her snoring is disrupting this group! " Yea thats what people do when they are o.d. ing ! It is not snoring however, it is gasping for air !
This place KNEW they were in trouble & what they did to me was WRONG. When that second bill came , I called & told them, "If I get one more bill from you , I will sue for that amount twice"! I never got another bill. What does that tell you?
You are better off at Porter or EVEN Denver Health ! At least THEY monitor drugs!

A few of the staff members were kind and caring people, but a majority of them were just cold, insensitive, and even egotistical. A lot of them treated their patients as if they were inferior. None of them offered me any emotional support, and it was so blatantly obvious they did not genuinely care about their patients. They also handled many situations rather inappropriately. I was put on what was called SP3 treatment, which restricted a lot of my freedom and required me to always be within arms-length of a staff member. These staff members assigned to follow me around did not so much as introduce themselves to me, or give any indication whatsoever that they were trying to keep me safe. They would just follow me around like mindless zombies and treat me like some sort of stray dog they were forced to watch. In addition to this, I had to have some strange man who didn't so much as tell me his name watch me sleep all night, all whilst they had completely drugged me up. Is that not an extremely inappropriate and triggering situation? I came out of this facility 10x more emotionally unstable than I was when I went in. The staff is incompetent.

When I was released, I proceeded to look through my case file. Despite the fact that I underwent no thorough, in-depth psychological evaluation whatsoever, someone decided to diagnose me with borderline personality disorder and leave multiple papers in my case file stating this. At no point during my stay at highlands was I evaluated by anyone thoroughly enough that they could have possibly come to this conclusion. Not to mention how ridiculous and illogical it is to diagnose a patient with a personality disorder and neglect to even discuss it with them! I honestly don't understand how in god's name these people take themselves seriously. I can't even express how much built up anger I have against the highland's staff.

If you know what's good for you, seek treatment else where. Highlands is a joke.

I would recommend this facility to my friends, family and all who need help. The staff and doctors work very hard to help you get into a good place....

Don't send anyone you love here! no consideration for the patient only for making money for their hospital. Nurses and doctors are not qualified to run this facility.

I was put in the adolescent ward 2 years ago and I got very sick. I was throwing up constantly and they were insisting I had an eating disorder and needed treatment for it.
I had a kidney infection that went untreated and they just wanted to blame it on something else. I hated it.

I've been inpatient 4 times and this facility was by far the worst. I told them from the moment I arrived I'd ended up on an m1 hold largely because my work schedule made it almost impossible to make a psychiatrist appointment and I needed meds before I left if anything was going to change. I left without having taken a single mood stabilizer. They tried to pass off Adderall as an antidepressant. They said they made an appointment with a psychiatrist for me late on the Monday I was spposed to go back to work. Took the day off, got there, they had never heard of me. While I was there, more than one patient was hassled for using a wheel chair only to fall once it was taken away. My roommate had seziures and was constantly ignored during them. Seriously, if they send you here, you might as well just like to get out as fast as you possibly can. They will not help you at all.

If I could give less than 1 star I would. Unfortunately, this was my daughter's 6th time being hospitalized, but her first time here. This was by far the worst facility she has been at. We didn't have a family meeting except for her discharge meeting, I didn't meet or speak with a Dr. regarding her meds, nothing came of this hospitalization. When you spend 16 hours at the hospital waiting for your daughter to be admitted, just so that nothing comes of it, is absolutely frustrating. Advocate for your kids and try to go anywhere but here if you truly want your kids to get help.

My 15 year old daughter has been in this facility for 6 days and I cannot be more pleased with the staff. They have been very caring and supportive. My daughter has said everyday that everyone was so nice there. I feel she got the care and support that she needed during her stay there.

Absolutely a terrible place physically and mentally. After specifically telling them, towards the end of my stay, that I was no longer suicidal, they noted down that I was "extremely suicidal and depressed". Along with this they would not lift my hold on the artificial grounds that I was "homocidal and a danger to others" despite never having a violent background or indicating any violent tendencies ever! Not only did they tamper with my legal documents, but they continued to threaten not only me but my parents by refusing to indicating if I would leave in a week or not. They also kept one of the kids longer than needed, for INSURANCE PURPOSES! On top of that, my doctor or whatever he was, was going to force me to take a large dose of meds, even though I explained that I would not take any due to personal and idealogical reasons. However, "strangly" the revoked that after my attorney contacted me. The next day they woke me up at what I assume was earlier than normal due I the lack off sunlight to let me know that I would be leaving that day even after being told just hours earlier that they needed further evaluation of when I would leave. I assume it may have been that I dragged an attorney into this, if so that would have been very dangerous if I had actually needed the help. The drama continued unto my attorney and new therapist when they reused to give her my records. These people are not only rude, but they are slimy and arrogant. NEVER SEND ANYONE HERE UNLESS THE NEED FOOD!!

There is a reason this place has a 2.5 rating. The staff is relatively friendly and the food is actually better than I expected, but that is where my compliments run dry.

First, the social worker assigned to me started to make medical suggestions to me about a subject that I am highly educated about. I felt like I was being treated like a child.

Second, they have created a system that is so bogged down in paperwork that it is completely inefficient. If you need something signed or review etc, don't even bother. Now that I think of it, I don't think they even had computers available to the staff.

Third, one of the "doctors" was from Nigeria and had 0 American medical credentials.

And finally, upon discharge my phone could not be located. My social worker came outside and was told about the issue. He went inside and came back out very shortly telling my father and I that he reviewed the camera footage from when I arrived and I did not have a phone with me. I went and used a computer to locate my phone's last whereabouts and it showed that it was still at the hospital. At this juncture the social worker who "reviewed" the tapes was gone and was ignoring our phone calls. Luckily enough someone from Risk Management put together a team who found my missing phone. This Rick Management person also told me that the social worker didn't have access to the security cameras. So in short, the social worker assigned to me lied to my face and my father's face, for what reason? I have no idea.

If you need help go ANYWHERE else.

This was my first stay in a psych unit as an adult and I don't remember a whole lot from it. What I do remember was a lot and I do mean a LOT of coloring. There was NOTHING else to do there. The staff was not interested in anything you had to stay. I had maybe one therapy session. I don't remember meeting with a doctor but I must have since I was put on medication. They would only release me to my family out of state because I was still a huge suicide risk. 13 months, 9 hospital stays (6 months total inpatient) stays later I'm finally on the road to recovery. There ARE good places out there...this isn't one of them. I wouldn't go back.

We had a very disappointing and quite scary experience. The doctor refused to review or read any previous tests that we had done. He refused to speak with our current treatment team including therapist and doctor who have treated for many years. He took away all medications and left the patient depressed, physically shaken and lethargic. The staff threatened to call social services if we did not pick up on their timing despite us living many hours away. After reporting issues with Dr. he refused to meet with patient - he would poke his head in room daily and then charge for a visit - unethical at the least. This is our second very bad experience here if other beds are available please consider another hospital.

This was our first experience with a behavior health care facility. A few experiences have us concerned about the professionalism and care provided:
1. While I was waiting in the lobby a family left the facility. The employee that was with them turned to me and said my relative would have a bed available because they just got rid of an angry, uncooperative family.
2. The day of intake my relative spent over four hours in the unit's common area, in school desk, in a paper gown, cold and waiting for instruction. This doesn't appear to be the best way to help someone in need. I spoke to the staff to determine the hold-up and was told several times that they are understaffed and would get to my relative as soon as they could. (Positive - the staff was kind and reassuring, it appeared they doing the best they could under the circumstance. This is the only reason for the 2nd star in the rating.)
3. I spoke to the social worker the following day. They initiated the conversation by stating my relative came in with an "entitled attitude". After I explained the situation that occurred the day prior and some additional information they apologized. They stated they would have the patient advocate discuss the situation with the staff and my relative. In addition, the patient advocate would be calling me to discuss both #1 & #2. I did not received a phone call and no one discussed the situation with my relative.

My 13 year old daughter was admitted here voluntarily for depression. My wife and I thought this was supposed to be a helpful place. We could not have been more wrong!!!

This was more like some sort of sick real life horror story.

First we were told that we would have normal visiting hours. Never was it ever mentioned that we would NOT be able to see our daughter.

After we showed up for our first visit and turned away, and told it was only a phone call. We called in. The rude woman that answered the phone snapped out, that there were too many patients and that our names would be put on a waiting list. If there was time in the next session our daughter could call us back.

That was enough!!!

Time to get her out, or so we thought.

We were told that since this was a voluntary visit, we could take her out any time we wanted. Oh not so!

You see, a doctor has to ok the release. And if a doctor is away for the weekend, well shucks, guess this becomes a legal kidnapping.

Oh, and of course when the doctor finally does come back and finds it within their schedule to sign the paperwork, it is of course " against medical approval" so now insurance will not cover it.

Somehow, I just cannot understand how people who operate places like this can consider themselves healthcare professionals.

Money hungry fiends with no souls who feed on people who are looking for help in desperate places in life. Yes, I believe there is a special place in hell for those who operate Highlands Behavioral Center.

It is beyond difficult to get an appointment here, so be prepared to wait weeks and weeks to schedule. Do your self a favor and RUN someplace else. The quality of the care is sub par. I had nothing but a bad experiance. I brought my son in for counseling and he spent the better part of an hour sitting in the hall coloring while I was lectured by a "therapist" on proven theory's. We came for counseling for my son, not for a class based on someones psychology 101 lesson.

The food is average, chairs are hard and uncomfortable, staff asume people faking tics/tourettes, staff respects triggers and pronouns but not preferred name, and very little privacy when using the bathroom/showering. Overall my experience was 7/10

I was on 175 mg of medication and they made me go off of them cold turkey. I spent four days in this facility dizzy, lightheaded and nauseous and the staff did nothing. Not to mention there were several occasions when kids were supposed to be discharged but the doctor decided not to let them leave last minute without an explanation. Please don t send your kids here if you want them to get help, I recommend Children s instead.

Caring, hardworking staff but a horrible system. I am writing this on my mother s google account to protect my information. I went here in mid-January for a suicide attempt and was placed on the kids in-patient level. I hardly got any follow up, COVID procedures are heavily flawed, and on top of that me and many others were mistreated by some of the staff. However, the majority of the staff are hard working individuals with a passion and need to help. I had went in-patient two times at highlands, and php once and I did not get any good follow-up plans. The only reason I gave this place 2 stars is because of some of the wonderful staff that helped me. Some staff gossiped about other patients. Even after several grievances nothing changed. Do not voluntarily come here!

They helped me. It is a mental hospital not a hotel. I think a lot of these negative comments are from people pissed they had to go there.

First, look up Carson Magines to get an idea of this place... If you want to get better, escape your problems, and hope for a better tomorrow, this place isn't it. Now there were a few really good staff members that I met while I stayed there for 9 days.
Teresa, Jt and his brother being a few of them. There are a handful of others, however I can't remember there names. I admitted myself into Denver health and got transferred over here. The "doctors" and "psychiatrists" meet with pretty much everyone. They'll go down a checklist and group your symptoms into what they assume you have. They don't actually listen to their patients. Once they throw you and your symptoms into a convenient category, they will prescribe every medication known to man for you. Of course you don't have to accept them if you feel as though you don't need them which I never accepted. If you don't accept medications and don't agree with their "diagnosis" they'll write whatever they feel about you anyway because "they need to show something to the insurance company" (not my quote but a php staff member's quote).

Mr. Adde doesn't listen and doesn't care. Rana doesn't care and doesn't listen. I've seen people get many new medications during their stay only to end up with some severe side effects. People were prescribed medications for symptoms that did not need medications. When patients told their doctors, psychiatrists and nurses that their medications weren't helping, they were never taken seriously or listened to.

There were at least 5 fights, some of them being physical. This was due to the lack of care from many of the staff. Now I understand everyone is there due to various mental health issues. However, when someone reported an issue about another patient to the staff, nothing was ever done to resolve the issue which led to tensions rising and therefore outbursts of emotions from having to continually deal with the same problems. Group therapy sessions usually led no where. Topics were vague. There was no one-on-one therapy which many people desperately needed. Instead, people with built up frustrations released their concerns during group therapy with lengthy dialogues about themselves.

Inappropriate actions were not handled correctly leading to other patients having to try and correct them on their own. Outdoor therapy is basically a "therapist" taking patients outside and telling them to go play which is the same thing the bha staff did except it wasn't called therapy. The native american cafeteria staff lady is rude and very short with everyone. It took me 10 hours to finally get discharged after being told a solid time and continually asking staff members what the hold up was, and that was because someone forgot to call me a taxi.

Rules are not regulated. People wore shoes with laces sometimes, some people could wear piercings while others couldn't, "phone time" was supposed to be 10 minutes a person yet many stayed on the phone for up to an hour. Negative behavior was still rewarded while people with positive behavior suffered such as myself. Yoga therapy was great though.

I went into Highlands just wanting to end my life. I left Highlands feeling like I needed medication and could hurt someone else lol. This place is a joke at best right now. Save your money/insurance and go somewhere else. Get your own psychiatrist, therapist, and doctor. You won't talk to these guys that much or for very long.They don't really care overall. * Horizon Unit *

Danielle, the so-called PHP program therapist is quite racist as well. Even though I was participating and engaging in the program, for some reason she targeted me the full two days she was there, Wednesday and Thursday claiming I wasn't participating. If you want to "pass" their program here are the steps: 1. Don't be black. 2. Pretend everything is absolutely perfect with your life. 3. Ask Danielle for her number that way she feels wanted and important.

This place made me worse, much much worse. They're just an insurance money dump. Stay away.

Im 12 and I have to say this is a waste of your money it takes your money to repair their crap hole

I was in the adult horizon unit for 48 hours.....I'm truly surprised with the negative reviews! The food was good, you have to wear paper scrubs but can request clothing from friends or family to be more comfortable....every staff member I encountered was attentive, caring, helpful, and friendly. An inpatient psychiatric unit is a scary please to be, but HRBH made it "easy"....I start the outpatient program tomorrow. I highly recommend HRBH!

Horrible place. My daughter was just discharged today. She is worse! Has new huge self inflicted deep scratches up and down her arms... she refused any treatment/ meds they sent her home???? Isn t this a place to get evaluation and treatment? I told the social worker that I was not comfortable sending her home. She told me she would call CPS if I didn t pick her up... is highlands not a safe place? Why would you call cps? I have the recording of the threat I also work for a major CO health system. I will be spreading the word about the treatment my family received and the treatment my daughter did not receive.

Went here for PHP or IOP assessment. They were 10-15 minutes late for my appt then took me and my husband back to intake and started to process me for hospitalization instead of IOP. When I told them I wasn't here for hospitalization they continued to process me. When I told them this program wasn't for me and asked to be let out, they told me no, I had to stay for processing and I was locked in along with my husband(illegally). I had to call the police to be let out. When they came, they verified that I was not in crisis and let me out. After leaving, the officer said that that happens a lot at this facility. Go somewhere else if you're looking for IOP.

I can't complain. They took me in when I was in a great deal of need. They treated me very well on the Horizon Unit and I felt extremely safe there. The things I learned there are priceless and really helped me with my life and all that was going on in it. Thank you for another chance of day, Highlands!

I'd describe it as a lot of really good people working in a terrible system. I signed myself in voluntarily expecting to be able to leave as I felt more stable but was kept unwillingly for a further 3 days. When a problem would come up, their solution was medication. A LOT of medication. Now having been on medication for a while, this wouldn't have been a big deal had I not cycled through 3 different drugs in a period of 4 days. I wouldn't recommend this place to anyone. It felt like I was a prisoner.

I gave this facility a 1 star, when I really didn't want to give any at all. My therapists for outpatient therapy were WONDERFUL, and I will always be thankful for the things they taught me to get by.

The doctors, however, MISDIAGNOSED me. Before I was in thr program, I was tested thoroughly for adult ADHD at another facility in my home town. The results said I was severe, and needed medication for it. I ran out of medication shortly after moving last summer, so my mental health diminished because no doctor believed that I had ADHD and refused to reach out to my old psychiatrist for records. I got really sick before until I finally checked in to Highlands Behavioral.

When I first saw the doctor during my therapy, I was told "You are not ADHD. You would be bouncing off the walls. You are bi polar." When I told them that they were unfortunately wrong and that I had records to prove it, they denied that I had any proof and wouldn't bother contacting my old psychiatrist. So, I was put on medication that made me VERY sick and when I told them, I was dismissed and given more medications. I became severely suicidal from these medications, to the point where I found a new doctor. She took me off all of the bi-polar meds and tested me again for ADHD.. where.. SURPRISE!!! I WAS INDEED SEVERE ADHD!!!! Ever since I got on the RIGHT medication, I have never been happier. Your doctors are NOT real doctors, apparently. A REAL doctor listens to their patients and does what needs to be done.

The doctors there are failing their patients. And if you disagree, you are a part of the issue. Shame on your facility for not hiring credible doctors who do research!!!! AND SHAME ON YOUR FACILITY FOR NOT CHECKING BACK ON YOUR PATIENTS!!!!!

I don't care if my therapists were amazing, I would never recommend this place to anyone. There are much better facilities out there. Yes, they are pricier, but I would have much rather paid a lot extra to see a credible doctor who cared about my mental health and not prescribing random meds.

Don t send you re child here. My daughter has been here for 5 days. Monday they left a message saying they needed to speak to me about medication. I ve been calling for 4 days and have yet to hear from anyone. They just keep telling me they will give the message. My daughter has been inpatient before I know this is not the way things are done. If you re thinking about services here don t. The staff seems nice on the unit but I ve never seen anything so disorganized and detrimental to my daughters mental health. At this point I don t even feel like she s safe there because of the lack of proper care. I don t know if they are short staffed or what but it s unacceptable. I m about to start calling regulatory offices and my insurance company to try to get her transferred somewhere else. I can t even reach the patient advocate .

Staff seems'ok' but im not sure what problem they have.
My wife had an episode.this was the only place I could try to get her help.
I pray they are able to help her

I agree with many other people on their opinions of this place. when we went to visit my sister in here we were always 30 minutes late to go into the visiting room because they were t ready for the visitors I guess. as we were getting ready to discharge her, they promised us all these appointments and when we called to set up a time on the day they gave us, they never even scheduled us on the day! no one wanted to answers my mother or I s questions and my sister only got worse since she was admitted. if you truly love your someone, don t send them here

I was recently transferred here from the ER. Other patients there are great, bring your own crayons, the crayons there suck. If the weather is nice, we have recess outside :)

I was inpatient in the Horizon unit for 6 days, I realized once I returned to my life how much it helped me. I would recommend this location for anyone dealing with depression, or suicidal thoughts! Thank you!

Thank god im not the only person with an extremely horrific experience here. I think about this place everyday and i ve been out for a while now. Please if you truly care about someone and they need to be safe do NOT bring them here. Since the day I was discharged I have nightmares about this place all the time. I had to have more therapy once I was discharged because of the nightmares and flashbacks I was having. This place is living hell, at least when I was there. Please do not send your loved ones, ESPECIALLY TEENS here. It s awful and made everything go down hill the minute I got there and when I had been discharged.

Honestly our daughter received fantastic care. Food, was awesome she said and nursing care was great as well. Saved out daughter.

Basically prison. Every day there I d look out the window at the Taco Bell way in the distance hoping to be free like everyone else at Taco Bell. I was 18 but put in the kids ward but apparently I was too old and had a room all by myself, if that s not more depressing. The shower has no door but a thin sheet, thus I did not shower, cause staff is allowed to peak in. At night the pillows were paper thin, staff wake you up with a bright light every few hours. When I was diagnosed as perfectly fine and could go home they would not release me because i Had no where to go! I d rather have been homeless than here! You had to line up each morning like prisoners, wear wristbands with all your info, making friends was advised against, large selection of food but staff watched you and noted how much you ate, outside during gym outside you had to be doing something and staff constantly watched, you couldn t just enjoy the outdoors which was rare. Staff with ok but it felt as though they didn t care or listen. The worst part was you got to use a phone once a day for 5 minutes! That was the highlight of the day but also sad as well knowing that whoever you were talking to was free and living elsewhere. 5 minutes isn t long enough. There were visitation times, about 30 minutes a week or something, and it was sad if no one showed up to visit with you, also sad that all these people had freedom and you didn t. I received no therapy or real help, just was confined and caged , no one but staff could leave the building, there were codes and locks on everything and the place was constantly cold and you were always watched. Most everyone was medicated. One girl had been there for over a year and was perfectly normal. This was years ago but I d still hate to go anywhere near that building!

I was taken here from manitou springs, afer a suicide attmpt led to me being taken by ambulence to memorial hospital. this was such a great place. we got to go outside and listen to music in the courtyard every day for 30 min to 1 hour. it doesnt seem that great, but t me it was amazing. the hospital that i had previously gone to was PeakView and we would get barely 10 minutes of outsede time in a tiny courtyard per week. not per day, per WEEK. the staff was very kind and helpful, knew how to help me, they had pretty good food, and i was even able to bring my dog and see her once or twice a week. i couldve had her all the time but a boy in my unit was terribly allergic to dogs and shes a lab so tha wouldnt have been good at all. i made lots of friends and they even let me switch rooms so i could be with one of my friends i had met there. they had a whole room of games that you could access all day and you could bring them to your room to play. we got to go to a gym downstairs and play games for a while every day and that was fun. they let you have shoes in your room after they took the laces out (for obvious reasons) the doctors were nice too. the only reason i gave this 4 stars is because after my 1 week was up my mom had to wait for 3 hours for me to come out. please go here! it may have changed because is ben about 1year since ive been here but id still recommend it to anyone.

Absolutely abhorrent care. Do not go here. Do not send your family here. The staff is unprofessional and emotionally and verbally abusive to patients. If you want your loved ones to become MORE suicidal, send them here.
I was put on medication while there, which us the only help you will receive. There is only a social worker to set you up with outpatient treatment and a doctor who will prescribe meds. No therapy at all. Most group sessions were canceled. The nurses would leave the TV on and call it "Cinema Therapy".
I was set up with an outpatient medication evaluation for the day I was discharging from Highlands. I was never told about this appointment and even if I were told, I was still in the hospital, therefore unable to make it. I found out about the missed appointment a month later when I had my outpatient therapy appointment. By that time I was running out of medication but could not get into the outpatient psychiatric appointment for 3 weeks. The psychiatric place told me to call Highlands and have my doctor call in a prescription.
I called Highlands 8 times in 6 days. I kept getting told the doctor would call me and/or call in the prescription. He did not. The 9th call someone called me back (who received my message from the Chief Nursing Officer) and she said she would call me back after talking to the doctor to have him call in a refill. She never called back. On the advice of my pharmacist, who had also been waiting on a response from Highlands for 6 days, I drove 2.5 hours to Highlands to talk to someone in person about getting the med refill. After an aide tried to get in touch with several people (social worker, doctors) she said she would take down my info and have another doctor call in my prescriptions. After 3 hours, the prescriptions were not called in. I was completely distraught at this point. I went to a crisis center for help but the only thing I could do was check myself back into a crisis unit. The next day I was able to get my prescriptions refilled.
My time inside Highlands was stressful and traumatic and I continue to be traumatized after leaving.

Patient died here in 2014. Highlands tried to cover it up.

For those wondering why there is such mixed reviews, it's really quite simple: This place is great if you are rich and have great insurance, but if you are poor and have little to no insurance this is nothing more than a prison you have to pay out the a$$ for and will get kicked out of as soon as the money stops flowing. In short, this place is an overpriced daycare center for rich terrible parents to drop off their spoiled brats for awhile so they don't have to deal with the monsters they've made. Or in some instances the teen/young adult will be well-behaved and depressed for a good logical reason, but their parents don't want to take responsibility for their child's upbringing and depression. If you are an adult and your depression stems from money problems, then going here is the worst possible thing you can do to yourself. Just like any other business it's all about making as much money as possible as fast as possible, and believe me, the law is on their side.

You've been warned.

I was hospitalized for a week (7 days), I fell out of the shower, in my room, from the floor being soaked with water, because the shower curtain had about 5 inches of gap on each side, the water constantly went onto floor. Now there were approximately 25 patients and at least half of them told staff about the shower curtains. They were not repaired. So anyhow, I asked to go see a doc, they said the doc will be in, in the morning. Gave me ice/hot packs, flexeril, nothing to kill any pain. Asked a nurse to check my vitals, as I felt chest pain and I do have congestive heart failure. So nurse decidesto call down stairs to see if I needed another evaluation to be held, so I then have to wait this other person to get where we are. So in the meantime, the nurse asked me "are you just wanting us to take you to the hospital?", I said of course not, I can't afford this place much less a hospital bill too. So once they have the lady to come over and reevaluate me. Once they decided that I am okay and not needing to be strapped in or whatever it is, that happens. The nurses ask again, how are you now. I said I still have pain in my chest and now its radiating my neck and down my left arm. So finally the nurse that didn't believe me says "okay going to get ambulance to come get you and send you to the hospital. No, it wasn't my heart, but if it had been, I could've died!

If you don't like feminist sjw's and being taken off most or all of your meds. Don't go here. It's full of that.

Longer review on YELP. Voluntary patient, 8 day stay (tues-wednesday).

What can I say in the few words I have? The staff ratio of 12 patients to 1 staff member? The lack of credentials displayed? How I was injured by the head of recreational therapy and my wound was not treated? How I was pushed out the door and had to call 911 from the parking lot as I was vomiting?

This place bullies and belittle and breads patients down.

If you love the people who are seeking help, seek help else where!

I was informed this evening that a male staff memember, Jeremy... was checking on my 15 year old daughter in the shower....by my daughter.
So, I asked to speak with the charge nurse who informed me this is a common practice and they are vetted to do so....

As any mother, I got upset.... at which point the charge nurse (who refused to give me her name) became condescending and extremely rude.

As a mother, I assure you... I will NOT stand for a male checking on my daughter while she is showering!!
I am contacting 9 news in the morning.
I assure you miss charge nurse this common practice will be changed, or I will not rest until you are shut down!!!

You have my Child to help her not to cause more issues!

No adult MAN... will look in on my Child in the shower ever!!!!
I will be contacting the news first thing in the morning!

I do not, in any way... recommend sending your children here!!!

Do you want your child checked on by a member of the other sex... while they are nude?!

I damn sure do not!

I refuse to be spoken to in the way miss charge nurse chose to speak to me!

You will be investigated! A man looking at my child in the shower is child abuse!

My 15 year old daughter is there for help, not to be watched shower by an ADULT MAN!

Do not allow them to care for your children.

Awful staff and adults of the other sex are vetted to look in on your child in the shower!!!!!!!!

This will NOT be stood for! And I assure you I will not back down until this is resolved or this place is shut down and exposed!!!

Very poorly run business. Staff even sent me to another hospital with someonelse's stuff after weeks of misery. Doctors were confused when I said I didn't smoke. Keep the cult of psychiatry out of your life

Despite what we are led to believe, you just like everyone else you have everything you need to be successful, happy and fulfilled. Live your life

This has been the worst experience I've ever been through with my child. My child was there for almost 48 hrs and I hadn't heard from anyone. I called several times, left messages with no return phone call. I finally called and left a fairly nasty message and finally received a call back. The communication at Highlands is terrible. If my child ever needed hospitalization again it definitely would NOT be at Highlands.

Never been but checkout intake the story by buzzfeed. Also prop the door the second you go in and it closes it locks. Better yet go somewhere else.

DO NOT TAKE LOVED ONES TO HIGHLANDS!!! They are incompetent! The lack of care, knowledge or time put into accurately evaluating, diagnosing and treating patients is putting your loved ones at risk. I rushed my daughter in for treatment and evaluation when she had made cuts on her arms and claimed to have taken 100 allergy pills. The staff member led us to a room and asked how old my daughter was. (She is 17 and a minor) He said good she was over the age of 15 she can fill out her own paperwork. I told him that I was her mother and would fill out the paperwork. I shared with him about the pills she had taken less than 30 minutes ago. I expressed my concern about what the effects would be if not quickly treated and gave him the box the pills came in so they would know exactly what she had taken. He said sorry I am not a doctor and handed me back the box and left the room. He returned a few minutes later with paperwork and handed it to my daughter. I again said I am her mother expressing my concern what the side effects could be and asked if he would please tell a nurse or doctor. He told me because my daughter was still conscious and over the age of 15 that I had no say in her treatment or admitting her. My daughter was taken in Friday at 8pm not admitted until 11pm. No doctor spoke or contacted me. No attempts were made to learn about her medical or mental history, or what events led up to her being taken in. The following morning I still had not heard from a doctor or anyone from the facility. I called to speak with the doctor and get an update on my daughter. I was not allowed to speak to anyone and told they could not confirm or deny any information and would transfer me to the social workers voicemail. I left a message asking the social worker to call me as soon as possible. No response. I went to the website and filled out a contact form with my daughters name, my contact information and a brief overview of concerns about my daughter asking them to please call me. No response. Finally at 4:03pm Saturday I received a call from a nurse asking to verify my daughters current medication dose. I said I would be happy to bring her medication in and speak with the doctor. I was told that would not be necessary. I asked when I could see my daughter and they said they would have her call me. Monday I received a call from the facility asking for insurance information I provide the information and asked to please speak to the doctor. Again I was not allowed to speak to the doctor and transferred to the social workers voicemail. A claim of depression was sent to my insurance then I received a message from the facility that my daughter was ready to be discharged. I called a begged to meet with the doctors to share my daughters history and several documents from psychologist, teachers, family members and more painting a clear ongoing history and pattern of mental health issues far beyond depression. Validated serious concern for my daughters safety and the safety of others around her. The doctor never reviewed the information and did not met with me. My daughter was released with no medication or treatment plan. I was told to lock up all knives, medications, razors or anything that she could use as a weapon and they sent us on our way. Everyday we are shocked and horrified by high school shootings and other behaviors from those with mental illness. Asking how could this happen? Take a good look at Highlands Behavior Heath and you will have your answer!!!!!

This place is the worst there was no 0 button but then I remembered the nurses and BHA are so kind! The Dr sees you for 10 minutes and diagnose you with some extreme condition. The nursing staff is amazing but the Dr are so bad that they are overwhelmed by unhappy patients. They come by every 15 minutes at night and flash a very bright light in your face until you wake up then they leave the room. Then they have males doing rounds in female rooms and I kid you not they will try and open the curtain, yes just a curtain instead of a door in the bathroom and if your in the shower you need to peak out so they can see you. So many hippa violations . There are so many violations the sych Dr will come and if you are sitting in the hall they will discuss your
Illness and everyone can hear your business and you can hear everything. They try and use fear and make you afraid to say anything. The beds are so hard and the food is aweful you go for treatment and you come out worse. I am still trying to process what I went thru. I asked to see the Dr and I was sitting down the hall and the Dr made some comments to the effect that tell that old lady to rub some cream on it. If I could here all the way down the hall every room leading to where I was sitting could here. I never asked to see another Dr ever. I think this place is more about making money then healing there patience. Worst place ever great nurses and BHA s. They were pushing medication on patients that didn t want them and denying patience that needed medication. I did not agree with the discharge papers not even close to what s on them but you will sign them just to get out of there. This place will get sued eventually it is that bad.

I was told by the CEO and Director of Social Services that as a legal guardian parent I had a legal right to discharge my minor daughter whom I had consented to her treatment. I expressed my concern of not getting any health status or treatment plan for my daughter for 4 days. After completion of her 72hr hold, I was told by the CEO and Director of social services that i could come pick her up. When I arrived they engaged in conversation with my former spouse who was filing for custody and all of a sudden discharge was against doctors orders. I wanted to get my daughter into Children's Hospital in which even the Director of Social Services initialized my intent on discharge paper work.

I personally do not agree with some of these responses as I was also a patient here and experienced the BHA's and other staff. Places like these have to have camera's to catch self harm, touching, and overall people talking about bad things. During my stay I saw lots of attempts of self harm but it was handled perfectly fine by the staff. Putting your self into one of these places will cause you to be monitored and loose pretty much all privacy because you're in there for most likely attempting suicide because of depression. So overall the staff were very respectful with lots of disobedient kids attempting to stress them out by refusing to go to rooms and just not give two damns.

I have been to Highlands a couple of times to do there PHP program. It was a life changing experience. Now this time it was a horrible experience. I will never return nor will I ever recommend this facility to anyone. There is no structure, they don't really protect the patients identity. They don't really teach the skills anymore like they used to and the program Director Bev is a joke. She is supposed to be in there helping us and all she does is hide in a office. She does a horrible job in protecting the patients. The counselors do not control the groups anymore. The program is frightening more than helpful.

This facility has turned into just a money making crap hole. They no longer care about people they just want money.

Don't go there.

They don t judge you and treat you with respect. They challenge you to be better and think through your emotions.

I am the parent of an adolescent patient. Please note that a LOT of the reviews on this page are from patients involuntarily held at the facility for a brief period, and should not be used to judge how this place actually works. Their views are skewed by the understandable frustration that comes from being on a temporary involuntary hold for their own safety and the safety of others.
I worked here as a nursing student intern many years ago, and also brought my daughter here for both inpatient and outpatient treatment, after two stints at CHCO in Aurora failed her. The care and counseling in this facility are AWESOME. They got her out of inpatient in 5 days, and into the outpatient 3-day-a-week program immediately after. Her suicidal ideations have vanished. Her self-confidence and self-esteem have soared. Her meds were updated. The afternoon DBT and CBT group therapies have been incredibly helpful in her fighting against unhelpful thoughts and discussing strategies with her peers to better tolerate stressors and adversity in her life and relationships. She is emerging from the programs far, far better off than she was before. She is no longer drowning in a swamp of depression and suicidal thoughts. Our lovely daughter is back.
I highly, HIGHLY recommend and appreciate Highlands Behavioral Health. Thanks for listening

My adult son is a patient here. I knew because a caring and kind counselor from the ER in my town let me know. I have called this facility 4 times in the past 3 days. Depending on which staff member answered the phone, I was treated very rudely. They would not give me any information about him, even though I have been involved with his care for 16 years. A parent's worst nightmare is not knowing where your family member is.

If you have a family member or friend with cancer, broken arm- hospitals let you know the patient is there. This place really puts the STIGMA into mental illness. Rude and uncaring. I pray my son is being treated well.

If you love someone and they are depressed or suicidal do NOT send them here. I was released on Friday after a voluntary 72 hour hold. It made me so much worse, that place is horrific. Let me share some insight as a patient here:

I went in under the guise of getting a safety plan, not to be committed.

First, I was left alone in intake for over an hour, next to me was a man who was beating his head, chair, fists against the wall. No one checked on me to see if it was a trigger, I was rocking and shaking and vomiting alone in a locked room the size of a closet.

Next, you are stripped down (literally), made to repeat your story 10 times because they don't have a computer system, it's all written down. After you are stripped of your clothes, your rights, and your decency, they dump you alone in a ward without an introduction or what the rules are.

You are not allowed to leave the ward, even to go down to eat, till you've seen the doctor, which took me 32 hours to see, i wasn't checked on to see if I was eating my food, I was so emotional after being dumped into a physic ward to eat my dinner, I wasn't asked if I had eaten that day, and by morning I had gone without food for 24 hours and I had a hypoglycemic attack, which the illness is listed, and no one still ran to help me even though I said I was going to faint. You can't close a door to save your life, you don't get exercise and you are treated as an annoyance every time you have to ask for something like towels, socks, pants or food, because it's all locked up and you can't get it, and they are too busy doing their "work" to help you. Took us a whole day to get soap in a room, where our only bathroom we are allowed to use is, and we aren't allowed to go into another persons room.

I had a 9 out of 10 (pain level) migraine (chronic migraines is also listed in my chart) and I was left to suffer for 7 hours, vomiting and sobbing while they shine a light in my eyes every 15 minutes, for SEVEN hours before they called an ambulance to treat me. The "Doctor" would only recommend me Tylenol and anti nausea meds to fight a migraine.

One day we were only allowed "fresh air time" before smoke breaks after meals (3 total) for less than 7 minutes a time, that was all the sunshine and fresh air we were allowed that day.

You are not allowed to share personal information to other patients but the groups don't talk why you are there, they are just interrupted by those that can't sit still. The only time I got with the psychiatrist was for a total of 15 minutes over the span of three days, and the social working for 10 minutes one day, but I can't talk about it to anyone else? The only sunlight in this dark place are the other patients, they understand you and make you feel better, NOTHING ANYONE ELSE CAN DO THERE.

I was told the system failed me. I told them I felt I was in prison. That this place was and is a trigger. I was not put on medication and the first thing out of a doctors mouth is "the average stay is 5-7 days" but I was there only on a 72 hour hold, which we were told if we try to leave after that voluntary hold we can be placed on involuntary and all our rights stripped. This place not only made my anxiety flare, my depression to sink lower it killed a part of me I'll never get back. We are treated less than human. We are in prison for seeking help. Don't send someone you love there unless you want to lose more parts that make them whole.

This place is literally garbage. Maybe one out of ten people working there have any interest in helping those whom are struggling. They will treat you like a criminal and drug addict.

This place us a joke money hungry people who dont care about you just there to get s pay check. Your better off somewhere else. Wish I could give negative stars

As a patient there I am very unsatisfied with my treatment and discharge. As an ethnic individual there was little to no help for personal use. Also just very unorganized and communication sucks. My Dr was ok just wish I would have gotten more medication because therapist appointment isn t for a few weeks and I only got a weeks worth. After calling if could get another prescription so I don t go off the rail they said I d have to get admitted again and evaluated again hence why I feel like they are money hungry and don t care. I do however like the Asian man Dan and Pete the social worker. Y all were amazing. Aside from them, this place is a joke!

This place needs a 0. They are listening to a 13 year old, who doesnt like having rules. They won't discharge our son, they told us they will have us escorted off the property if we try to take him home. They are after money. We have had our child check out many times by other doctors there is nothing wrong with him. He ran away after being told he wont be going on vacation. When he was found he told the cops he was gonna hurt himself. He was placed at this facility. Now they are refusing to release him, they say we need to figure out why he is seeking attention. Guess what some parents are actually paying attention. He wants attention because he is no longer the only child and getting everything he want.

This place said there would be a psychiatrist that would see us right away and that was not the case a therapist saw us and then tried to just get us to stay the night and spend a ton of money there. I would not recommend this place ever to anyone.

It was a great facility I went there for eight days and the staff was so kind a treated me with great respect they helped me get through my tough time and the things I learned at group helped me so much ,the food was good, the staff was kind, and all the classes were so helpful and they let me express
Myself how I wanted to, the staff was respectful and they tried to have fun with us if you or a loved one is struggling this is a great facility to go to.

I was a adolescent at highlands and I had a over all pretty good stay, most of us we're in there for suicide and were yelled at by a couple nurses and that made me a little upset because we are there for a 'safe place'. The food is good and I felt safe and would definitely recommend it

I was placed here for a 3 day hold. They immediately released me after that when I was in no shape to leave. The entire time, they prescribed me medication that kept me doped up the whole time and unable to function. I was a zombie. Couldn t talk, just wanted to sleep. awful place. Wouldn t wish this on my worst enemy. The psychiatric facility at porter is way better.

This is the worst establishment I could think of to treat mental health . I travel around the world for work and I have never been in a more stressful and busy environment in my life. DO NOT Check your loved one in here. I had to physically come to the waiting room after 6 UNRETURNED Voicemails. Then waited for an hour and a half. My loved one was tricked into signing a form that kept he d for another 24 hours. The assistant Tristan admitted that that s what they were doing. When I finally spoke with a gentleman he said that everything I said was erroneous. After 4 days of being trapped in this building AKA jail she spoke to a therapist for 5 minutes and has contracted food poisoning which is consistent with other reviews on this page. Wow! Incredible. There is a reason the reviews of this establishment are below 2.3 stars. When will this place lose its license?!?! Hopefully soon

Unbelievable follow up. My daughter was released 2 weeks ago. We still cannot get her prescription filled because the doctor didnt fill it out right. Her follow up with a psychiatrist isnt until March!!!! We have called multiple times, we have left multiple messages, the pharmacy has faxed and called and we still cant get medication. What is the point of having someone inpatient to stabilize them on the correct meds if they dont flow through. I am beyond frustrated at this horrible facility. Do not take your loved ones if you want true help!!!

poor food. they make you wear paper scubs while there. all patients are given ativan every four hours regardless if the patient needs it. they dont let you have water to drink other then meal times and meds. the doctors are rude the nurses are rude and the counselors are rude. oh and they do a body search daily

I would give this place zero stars if possible. I was mandated by a hospital to go. The hospital released me to highlands in unstable condition. Highlands took me over night. They put me in a random room by myself without explaining anything. I kept coming to the nurses station not feeling well asking for zofran and migraine medicine. The three people at the desk acted so annoyed I came to ask for anything. They finally took my vitals and my oxygen was 70 percent on room air and my blood pressure was 190/100. They gave me Tylenol and clonidine and told me to go back to bed. My family called multiple times in the morning and they denied everything. Finally emt took me back to the hospital where I ve been in icu for 5 days. When my family went to pick up my belongings they lied and said I didn t bring anything with me. The person at the front desk couldn t tell my family who the director was or anyone because she was new . Absolutely the worst place to go for help especially mental health. They need to be reported to the state. Do not ever send your loved ones here

We were very skeptical after reading reviews on this site
I am happy to report we had a very positive experience.
Our child saw and interacted with physicians daily. We were very happy with the care received here.

Took my 14 year old here. Safe place, clean facilities and friendly staff. Keep in mind that this is a place that stabilizes your child and keeps them safe. Use this time to find proper after care. The after care program here still needs a little work.

This was the only place to accept me when my medical condition waitlisted me and my insurance denied my medications...

I am still grateful and shook from my one week stay (8 days to be exact, 9 if you include my first morning at Memorial Hospital), as they "stabilized my severe disability. "

Unfortunate experience with a family member that was struggling. Reached out to HBH to inquire about alternatives since they had been helpful in the past with both Inpatient/Outpatient options We were told that "the staff remembered her and felt like they had nothing more to offer". WOW, how sad is that...concerned enough to send the police for a welfare check BUT we can't help you. I called to plead our case...that this was a crisis situation and I was trying to keep it from escalating. I had seen positive results from the past partial hospitalization so I was hoping to address that. Nate was very helpful but was unable to speak regarding specific issues/concerns and he directed me to DeeDee. I left a detailed message but never received a call back. Shame on You DeeDee!!! I expected more from a healthcare professional, this is the point at which you offer some guidance and direction...not just let someone falter.

This facility is an absolute disgrace. The lack of care and disregard exhibited by the staff is appalling. A dear friend of mind was referred to this location and after struggling with thoughts of self-harm and suicide she decided to call and admit herself for an evaluation. She called at 11:30 a.m. to inquire as to their admittance process and they suggested she make an appointment to reserve a bed space. She did so for the same day at 7:00 p.m. and upon arrival the front desk staff sat there inattentive looking worthless and engaging in personal conversations. We were not even greeted and after having to initiate the conversation the staff continued to sit there with a dazed look on there face and said to have a seat. My friend felt uncomfortable to say the least and begin to look immediately for alternative care. She proceeded to the exit to call another location and they buzzed the door opened as she exited with other personnel without the front desk even acknowledging her. Thank god she wasn't a patient in need immediate medical intervention. The intake specialist then came out and the front desk staff looked at me and asked if my friend had left. The intake specialist then proceeded to tell me not knowing who I even was that they didn't have an appointment for her and did not offer any resolution. We left abruptly after being told they had no idea what happened again with worthless stares from all the staff. This facility is the epitome of inhumane medical care. These facilities need to understand the severity of its negligence and its potential effect on human lives. Please do not come to this facility with your loved ones.

Mostly wonderful staff (some terrific, some less terrific), and under replenished supplies, but the food was better than other hospitals in the area and they actually managed to keep us from getting too bored. I didn't appreciate this when I was there unwillingly, but my time at another crisis hospital really changed my perspective on this place.

You don't always get to pick where you end up when you're in crisis, and having no control over your situation sucks, but all things considered this is a good place to go.

I checked myself in voluntarily about half a year ago and was inpatient for a week and outpatient for another three.

This place stabilized me after my outside psychiatrist had me on meds that caused a lot of damage and fear. I think highlands saved my life.

It wasn t an experience I d like to have again but the experience was life changing and necessary.

My only critique is that they are severely understaffed and it can take days to speak with a psychiatrist or case worker. The staff they do have are amazing and caring.

Making the decision to come here might be one of the hardest decisions you ll make in your life and it requires a lot of work and upkeep on your part, but I d encourage anyone on the fence to go in.

My son went in to the facility and we were both unsure since we hadn't dealt with this before but he came out quickly, feeling much better and had a plan for how not to repeat the mistake.

The staff is cool except Dr. Tycner the main physiatrist. She literally doesnt care about you. She will lie in your face.