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They make It Impossible to contact your loved one!...

They make It Impossible to contact your loved one! You need to have a pt ID number but how can you get that if you aren't able to talk to your person. I have called multiple times theses last couple days and was told they can only take a message for my person. I am becoming increasingly concerned in the health and well being of my fiance. I'm literally his emergency contact on the forms they made him sign so why am I not permitted to contact him!!!!!!!! The 2 times he has tried to call and I answered the phone beeps 3 times then hung up. I called the facility to ask why when I answer his calls they are dropping and was told the call was patched through improperly!!!!!! So how am I supposed to get his ID number if your staff cant even transfer a call properly.

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