The BBB Houston is a grate organization they have helped us many times.
Thanks BBB Houston. The BBB is not a governing agency but they can help
mediate your problem as long as the company you have a problem with cares
about there reputation.
7 complaints in 6 years and thousands of thousands of satisfied customers for Our service and give us a rate of c..
Hmmmmm....When a company pays to subscribe to be a BBB member I guess that is what makes BBB a scam. Or maybe it is the fact that in order for a business to be credited with the BBB they have to be a paying member? Hold on! Those are the same! YOU have to pay as a business to have the BBB side with you over the CONSUMER! Seems legit. Makes sense the consumer really has no representation in that relationship.
Great place, I have lost 6 lbs. The only thing in here is that it's to cold but it's the building that controls the AC.
Do you all realize you are reviewing the BBB and not the company you're complaining about? Wow. READ PEOPLE.
Pay for an A . Realize the Houston BBB does not work for the customer. They are in business for the businesses.
They are NOT a government organization. It s a business. They take money from small companies and big businesses.
The more they pay the better the ratings. They will not approve complaints if they feel it s not a good review. They ask the company for the approval from the company, possibly charging them to have a complaint removed. It s been investigated.
It s bribery. It s Corruption.
I would not recommend the 24 hour fitness club on Lake Woodlands Drive.
Upon entering this club, four "employees" were discussing personal affairs behind the counter. They did not even care that I was there. I asked if someone worked there and got some help not the greeting I would expect from a place associated with the USA Olympics.
Then they ask so much personal information and yet could not seriously answer one question I had, "Who has access to this information?" After stammering a bit the tiny clerk dribbled out, "24. hhhhhooouur employeeees" to cement my perception of his lack of knowledge about the place.
My doctor insisted that I work out. This guy was not friendly and not helpful. He did ask if I was interested in spending more money on a trainer. I explained that I wasn't interested because I had a not so good experience with one. Tiny asked what happened and so I told him. Then Tiny became judgmental and down right rude.
I honestly hope the owner of 24 hour fitness sees this.
HORRIBLE!!! This place won't stop calling and soliciting my business asking me to sign up and pay them for accreditation (and their other assorted 'services), and I have told them over and over again that I am NOT INTERESTED, STOP CALLING ME, PUT ME ON THE DO NOT CALL LIST, TAKE ME OFF OF THEIR CALLING LIST, WHATEVER! And yet again today I get a call, and tell her the SAME thing I've told ALL the other ones, and as I'm requesting to be either put on their do-not-call list or taken off of their call list, she hangs up on me!!!
Ridiculous. Really shows you what the BBB is all about - taking your money.
I read the reviews here and thought they could not possibly be true. They are! I made a complaint. The business made NO effort to resolve it. But the BBB-Houston pronounced that there was a good faith effort. Maybe the whole institution is not a fraud, but the BBB is a scam as far as I can tell from my dealings. In the grand scheme of things a two month delay in going to court won't be the end of the world, but still sad that the BBB has become inept.
Deceptive/ Unethical Business Practices
I have had two document recent incidents at Fry's Electonics Store #23, 10241 North Freeway I-45, Houston, TX 77037
(1) Tried to purchase a Sony XDRS3HD radio advertised on September 7, 2008. Went to store on Septemebr 8, 2008 and received a rain check. The price was advertised at $99.99 with a $50 main-in rebate. After 3 weeks, I calledand they said repalcement units had not come-in. Went by the store and was told the model was being discontinued.Talked to a manager and got no response. Actually the Sony XDRS3HD radio is still avaialble; maybe discontunued at Fry's Electronics.
(2) Purchased a Sharp UX-B20PK Fax machine on September 29, 2008 for $49.99 and received the $50 rebate form Fry's printed. I snet in the form with receipts and UPC barcode to Sahrp's . Sharp's replied back October 20, 2008that the UPC barcode was invalid. It turns out the units Fry's Eltronics is selling with the supposed rebate, are refurbished units which do not qulaify for the Sharp's rebate. Faxed documentation to Fry's Electronics but they will not respond.
These are two examples of misrepresentation and not willing to stand by thier advertised items.
The complaint process is clearly stacked against the consumer in every way. The Houston BBB has a dispute resolution process which includes, a mediation and arbitration process that is officiated by "volunteers" that are reportedly unbiased and knowledgeable. This was not the case in my situation. I had 100% solid evidence in my dispute with a construction contractor. However, the "arbitrator" found in favor of the BBB business in the face of clear evidence and documentation. The opinion that was provided made little if any sense and further zero legal sense. I DO NOT RECOMMEND that any consumer utilize any part of the Houston BBB dispute resolution process. I lacked confidence in it from the start and should have followed my intuition to bypass the BBB and file a claim in small claims court.
It is impossible to get a hold of a real human. I am trying to log in to respond to reviews and can't access anything because apparently my email doesn't exist even though I receive notification of new reviews. Most frustrating system I've ever dealt with.
Fitz Roofing of Tomball did a wonderful job doing repairs on our roof that had leaks from the flood. They came out to inspect and did the job within a few days. No one can tell we had shingles replaced.
Do not believe that BBB has an unbiased team working to help resolve any disputes you have with a company. Even with evidence given to the BBB to show how we, as consumers were given mislead, BBB closed our case and considered it resolved and sided with the company we brought our claim against.
We are from Okey DoKey Locksmith and we work with the BBB for more then a year now and we are very satisfied with the service provided by the Houston branch. The business relation we established helped us a lot in growing our business and our reputation. Representative are very customer service oriented which are very exceptional for an organization or a government office. and will direct any problem you have internally and externally. Thank you all for reaching out and assisting this country doing better business.
I have had a great experience with this organization. Reviews posted here seem to be about a member/business rather than the organization itself. Keep up the good work!
THIS LOCAL BBB IS A JOKE. THEY NEVER ANSWER THE PHONE OR RETURN CALLS BUT WHEN THEY DO LOOKOUT FOR THE RUDE . ARGUMENTATIVE ATTITUDES AND VERY UNPROFESSIONAL HANGS UP. TREATS BUSINESSES WAY BETTER. THIS BBB WENT SO FAR AS TO GET MY OWN BUSINESS UNACCREDITED DUE TO AN EMAIL EXCHANGE ! THE UNPROFESSIONAL PERSON IS SUSAN SCHADE I HAVE THE EMAIL EXCHANGES TO PROVE HOW UNPROFESSIONAL THEY ARE. All the reviews posted are very accurate and portray them in the correct light. THIS BBB IS OVER EXTENDING ITS BOUNDS AND TRYING TO CONTACT OTHER BBB'S ABOUT MY OWN BUSINESS! UNBELIEVABLE ! STEER CLEAR OF THEM. THEY NEED TO ACT PROFESSIONAL OR FIND NEW PROFESSIONS! ILL POST EMAIL EXCHANGE SHORTLY. REPORT THIS BBB TO THE COUNCIL FOR ANY FUTURE ISSUES. emails :
LAST EMAIL FROM HOUSTON BBB:
Be advised that we are not processing your complaint after all. We reserve the right to say no to any complainant. Your continued negative emailing about the BBB does not speak well of a business that claims to be Accredited. Your disrespect for our process and the BBB Houston are the reasons for the closure. We are forwarding this email exchange to the BBB in your area to alert them to your comments regarding the BBBN. We will not respond to any further emails or calls from you.
SECOND EMAIL FROM HOUSTON BBB:
Good afternoon
" Complaint processing is subjective at times. I do believe that you have a valid point in stating that this was a circumstance that should be processed as a complaint. We do leave the door open for the consumer to present why they feel a complaint should be processed if the BBB chooses not to. We like any good organization, are always open to review our decision."
FIRST EMAIL FROM HOUSTON BBB:
I have reviewed the complaint and because your dispute is against an Accredited Business and you have expressed a deep unhappiness, we will process the complaint. However, please be aware that per our policies and guidelines, the business is only required to address your issues. This is a dispute between two parties and if they provide a reason, per their company s policy, why they cannot provide the settlement you are requesting, the BBB considers the complaint resolved. You should receive a response from the company within days.
If you have any additional questions or concerns, we ask that you provide then in writing in order to maintain the integrity of the record.
UPDATE THIS IS HOW THEY CLOSED MY COMPLAINT . THESE LIARS!! : FIRST THEY SAY MY COMPLAINT IS CLOSED DUE TO MY DISRESPECT FOR THEIR LOCAL ORGANIZATION AND THEN THEY FILE IT OFFICIAL CLOSED AS "NOT A marketplace issue" when it is about a restaurant establishment! ? unreal . Another BBB that needs restaffed.
Complaint Data
This Complaint is CLOSED
Closed As: Beyond Purview (500)
Detail: Complaint is not about a marketplace issue.
Hoping for fair and impartial mediation through the BBB is a waste of time and effort. A good BBB rating of a company that pays them to be a member really doesn't mean much. I'm disappointed in myself for thinking that it should.
I was at Texas Direct Auto in Houston, Texas looking for a new car. I was walking around the lot and looking for a specific car. A worker there named Sal helped me find the exact car I was looking for. He was very nice, funny and did everything he could to get me that car. Now I'm a owner of a 2011 Dodger Charger! I recommend him if you are ever in the area looking for a new car!
I have a feeling that BBB Houston is advocating some companies and probably getting paid to block bad reviews for these companies.
For Example, I reviewed Star Furnitire for delivering damaged furniture several times but my review has never been published.
I would just like to say that Steam Local Carpet the best experience i have ever had with a carpet cleaning service ever. Mike Lonnie and Jerry are very good at what they do and are very professional
Innovative Lasers of Houston - I have had a great experience with this company. Samantha at the Voss location is kind and knowledgeable. Morgan at the Katy location is caring and supportive. She a amazing!
BBB is such a blessing and will consider them as heroes to the less informed.
They saved me out of so many headaches and I am greatful for it, especially my pocket book lol.
Five stars hands down
I would like to give 360 Realty & Property Management a round of applause because they have done an outstanding job. They moved me in as a tenant and I haven't had any problems with them. They did everything in a fast timely manner. I've been a tenant with them for fours now, they have been great to my family and I. I did put in maintenance request for them to fix something for me in one of my kids rooms. That day I got a call from them wanting more information so they can send someone out, and later that day it was fixed. They have such a fast response, and a very little wait time. I am very thankful for them having a fast response and helping me from the beginning.
I had a billing issue with Lovett Dental. I spent almost 6 months calling the office at least a dozen times trying to get the issue resolved. I finally sent both an e-mail and a letter outlining the problem, but I did not get a response. As a last resort to solve the issue in a friendly manner, I submitted my complaint to the Better Business Bureau. I attached a full explanation of the issue with copies of the statements from the dentist office and the insurance company. In 2 days, I had a response, and in 5 days I had the refund I was due.
I am very pleased that the Better Business Bureau allowed me to resolve the issue in a friendly manner without me having to contest the charge with the credit card company or going to small claims court. I think the Better Business Bureau is an important intermediary between consumers and local businesses.
Dear sir, while you'll always hear negative information about a business, I would like to share a success story from start to finish. Macs Roofing is a company you can count on them doing what they say will happen, when its going to happen and fits into your schedule. From start to finish this group of professionals, showed up in a timely manner, did an incredible job, and I would recommend any residential home roofing needs. This team said they would start @ 8am, at 7:50am our doorbell rang, by 8:00am their army of reps were working hard and finished strong. Through the entire process from the initial consultation, til team finished the roof, if there were any questions, concerns my wife and I had were answered to our understanding which is a breathe of fresh air in the business world we live in today. Ruben & Tracy, thank you both for your honesty, integrity and ability to have a team who did what was supposed to be done without any hi-cups. thank you again, Jeffrey Fuhrman
I couldn't find any businesses listed under BBB anymore. I guess everybody stopped using it. I was trying to check out that Vets in league city area they show no veterinarians in the league city area there is about 30 in the phonebook
BBB Houston has failed me as a consumer drastically. I believe they are more concerned on helping the business not to receive a negative review than they are with protecting consumers. Filing a complaint with the BBB Houston apparently serves no purpose any longer. What a disappointment. Helfman Ford cons and scams people as a BBB business and the BBB Houston helps them by closing cases out before they've been resolved and not allowing you to file another complaint or review. The integrity of the BBB is over. You can't trust the company that's suppose to be protecting the consumer.
You can buy an A+ rating. Complete sham. Not what it used to be.
IGD Plumbing has to be one of the most dishonest companies to do business with in Houston , They just take the money and run they do not do the testing they were hired to do , please hope that your home warranty company , nor yourself happens to dial there phone # as you will be greatly sorry if you want to protect your family and property...
Great people they help me alot Thanks for everything BBB
Bryan with Royal air conditioning Houston is a good choice to get a new air conditioner from. He is very courteous and professional. He was able to get me approved for a new unit that will be installed tomorrow. Very helpful and explains everything. Great service
Blazer Real Estate Services that owns Brazos Senior Villas (ROSENBERG, TEXAS) is allowing the new property manager to retaliate, bully, and harass me because I use the amenities. She lacks customer service, rude, unprofessional and childish. I have turned in multiple complaints and they have NOT corrected her yet. When I turned in a complaint about my neighbors dog barking; front door locked at 10:20 am and no handicap accessibility (it opens at 10 am); no remote control in the fitness center because she has put it in her desk drawer; remote in the activity room missing; and then today she has locked the computer so that I do not have access to it. The very next day she tells me that I can not use the Craft Room (which I have been using for over 4 years) as an office space. I read in the Craft Room; but she is retaliating because she is half doing her job. She thinks she can control when and where I go (well that's not going to happen); this a senior facility; but I am very active and she thinks I am going to sit around in my apartment and not utilize the amenities (while the employees think they are at home). The housekeeper uses the computers more than we do (I have pictures). The housekeeper brings her daughter to the property to use the amenities; the floating property manager brings her son to use the amenities. I am confused....we pay rent and we are entitled to the amenities. Somebody forgot to read the lease agreement. Or the line has been moved? The property went from being a very quite and warm place to a very loud atmosphere and unprofessional staff on board. Lacks customer service! Seniors should not be treated this way.
Not satisfied with the service provided by this organization, as a consumer. They just let the irresponsible business respond with some deflection why they don't want to do anything regarding the issue, without really making any constructive resolution proposal, make unreasonable demands from the consumer but not from the business, then close the complaint. The business gets to keep their A+ rating which becomes quite meaningless since they can avoid doing anything by "responding" while the public cannot see any details of most complaints and business responses. Not fair, not helpful for consumer, and not transparent.
Is very ironic, that the business that protects the consumers is worse then the actual businesses I can't believe how many negative reviews BBB has. This people have no comment cense . I had a customer she call the BBB to complaint that my movers where 10 min late, !10 minutes late ! Then BBB call me to give them an explanation in writing why they where 10 min late ,come on guys, please give me a company name that haven't been 10 min late. Use your brain people.
What a useless organization. Filed a legitimate complaint and got a form letter saying they couldn't help. No reason or explanation, the BBB is that worthless: they can't even respond to a complaint, to say nothing of resolving one. What a joke.
Dana with Floors for Living Sugar Land West , New Territory was exceptional in her knowledge and experience. I would recommend her for other flooring needs in the future and for family and friends.
Called multiple times to get free delivery stopped and they refuse to do so.
Discount Tires is so slow. Even with hardly anyone in the lobby. Was here more than 2 hours and the bays weren t even full. How long does it take to change a tire?!?!? Never coming here again!!!
Hello everybody my name is Eugene and I m currently going through some bs wit a company in Houston Tx called imakegrillz/ bc jewelers I been waiting over a month on my jewelry they won t answer my calls or emails they even blocked me lol I live in Trenton, Nj they advertise they make jewelry 4-5 business days which is clearly a lie and they don t do refunds. Can someone point me in the right directions to at least get my money back this is crazy I got robbed by a jewelry company
I would not recommend Dish network under any circumstances. They lied to me about several different things. These included the ability to provide the NFL network, getting the same channels that I had in my package from Direct TV and the locations of the channels being the same as Direct TV for an elderly person we had in the house who would be able to adapt to a different remote and different locations for the channels that she watches.
Don't ever use JACK'S GLASS on kuykendahl. This company is totally dishonest. No one supervised the shower frame removal and when the installer came in to install he found a crack in the shower wall. You can see how they pulled the shower panel off and broke the outside calking from above the hole for the lower mount . Very obvious that during removal, remover tried to pull the old frame off, but he didn't have the glue cut totally loose from the lower screw hole area and forced it until he heard the crack. Then he cut the glue properly and removed it. He instantly disappeared while we were talking to the installer in the master bath. If the crack was there he would have come over and said something. He knew he pulled the caulking away and cracked the wall then disappeared. The installer gave me more excuses about how it was there when installed. Totally a cover up or both walls would have had the same damage when removed and one wall is fine. The installer told me and my wife that the removal guy had damaged other removals and now says he never said that. The owner John Klien told me twice he was coming to look at the door but never showed and sent the lying installer back with more BS.
Refused to post my negative review of Creative Property Management
REMCO AUTO INSURANCE ROSENBERG 3704 IS THE BEST PLACE TO GET INSURANCE LADY THERE IS VERY NICE AND FRIENDLY.
Just wondering why people are leaving reviews about companies other than the BBB here
Weird stuff.
Update: Yes, I did give you one star. I meant it and You EARNED it.
This place is nothing but a bluff! I have been trying to get a resolution regarding a shady mechanic that took my money, and practically run. So I called this BBB. Since October 2017 nothing is being resolve. I called and left messages and only one person returned my call in January 9, and left me a phone number that is only voice mail. I called again this week and ask for the supervisor (Carolina) which tuned out to be in a very ugly mood. I asked for her name to know who I was speaking with and she took it totally wrong as (interrogation). During the phone conversation I asked her, that seems that I called her at the wrong time because she sounded irritated. She told me that "I had called at her lunch time", like if I knew she was at lunch? I told her that she had a horrible attitude and then, she went off on me. I could even feel her irritation blowing off my ears. I told her that, she had a horrible attitude and that I will complain about the way she treated me. She said that it is ok. She even spelled her full name to me (Patricia Patricolet, supervisor) I think that her supervisory skills needs some retraining. Also she is definitely not a peoples person. She lacks professionalism and genuine care for people. she totally is in the wrong job of customer service! sadly the BBB is to place complains about unfairness business transactions and shady unscrupulous business people. Yet ironically, now I am complaining about the BBB lack of professionalism and consumer's care! :( :( I am sock and in disbelief... people are in the wrong professions with the wrong skills and with poor training... sad... I know now that the BBB will retaliate about helping me. But again, they never helped me anyways.... unfortunately I have to click to at least one star in order to post my comment... :(
Don't bother complaining to them or looking to see if a business is professional their rating is brought by companies and they will sabotage your complaints. They are no one but just another company that companies can buy.
Still waiting for a refund from them after almost 2 months. You should earn the BBB Logo not have to pay for it. I tried calling them several times the week after I felt I was suppose to join. I finally reached a person over the phone that sounded like he would help but still no sign of a refund on my end. Very sad to see this happen especially with small business. The money would have came in handy this month but I guess it doesn't really matter to them.
I highly recommend the tree removal services from South East Arbor Care. Terry responded immediately to my call, came by to give me the lowest bid, and his crew reported the next morning on time. My oak tree was removed, stump ground and everything was hauled away and cleaned up in a timely manner. Thanks to Terry and his crew. I will use SE Arbor again.
The BBB is all about you or any business owner coming up with $425.00 to get an A+ rating. End of story!
Our company vehicle was parked in the parking lot overnight. Our stays are based on whether or not a hotel has surveillance for the parking lot, which the Bear Creek Inn claims to provide. Sure enough, our vehicle was damaged in their parking lot. I called for several weeks to have management view surveillance and was given the run around by the front desk on why it was taking so long. I never received any calls back, after leaving many messages for the owner Aaron Patel or Mike Patel. Horrible customer service. Once they had my money, they refused to give me the courtesy of a call back. I also believe the false claim of providing surveillance is extremely inappropriate. I don't mind if nothing was captured, but that was not the case here. I was simply ignored and left no choice but to file a review with the BBB. After reading posts from other unhappy customers, it looks like customer service, cleanliness and safety are not a priority for this hotel.
I can only review the BBB based on their solicitation of my business to become a member of their service.
i was called in late November by a rep who's name I cannot recall. She explained that the BBB would like to invite my business to become a member and that she would like to conduct a 10 minute interview first.
I explained that due to the fact that I was rushing to get my new business open, it would be better for her to call me back in January-after Christmas.
She explained that the interview would only take 10 minutes. I reiterated that I was incredibly busy (and migrainal) and that January would be better.
This clearly was not acceptable and her final statement before hanging up the phone was, "I guess we might call you back if we ever decide to extend you an invitation again." Click.
Thus, my choice was to either give her the 10 minute phone interview immediately, with no prior notice whatsoever of any invitation, or forget it.
This 3 minute exchange has unfortunately completely changed my view of the BBB. I have a feeling that her attitude was based on the fact that the rapidly changing business environment brought on by the Internet is rendering the BBB a relic - another victim of "progress".
I feel her pain, however, it's not an excuse for being so rude.
As a business owner, we have received MANY, MANY positive reviews. Oddly, BBB erased more that 5 positive reviews posted by entirely happy customers. Instead, they chose to publish a bizarre, negative review that we responded in great detail to. BEWARE, BBB is often used by dishonest persons to "shake-down" honest companies. BBB is certainly anxious to sell "memberships".
Handy Andy's Plumbing - Thanks for the recommendation for Handy Andy. Since I had to turn the main water off, this was an emergency. I literally called 4 plumbers (including 2 friends). The two friends declined to do the work, the third never returned my (emergency) call, and the 4th called me 2 days later, after I called Handy Andy Plumbing . Andy was out there the next morning, fixed the pipe, and charged me a fair price. He is a licensed Master Plumber, and he asked me several times to rate my satisfaction with his work. From now on, he will be my go-to plumber. Thanks, Andy!
Hello. I'm not sure what you guys do. But I have a terrible job. Theres alot going on there that definitely isnt supposed to be . And the worst part is I know for a fact they are stealing from me. Can you guys help me out?
I am an acredetid company with them for 7 years they are a total scam I want to cancel and get a refund from them to bad they don't except a complint
Wanted to give a shout out to Allen's Renovation & Construction Services for the AWESOME job they did replacing my roof and repairing several areas of my ceiling. We are still recovering from Harvey and they are the 1st contractor that did an EXCELLENT job with no problems. HIGHLY RECOMMEND them for any home improvement or construction needs!!
THIS REVIEW IS WITH REGARD TO RICHARD PIERCE DBA LONESTAR STATE GUTTERS. Mr. Pierce came out and gave us an estimate for gutters on our house. We called him 3 weeks later to accept the proposal (which he had already misplaced). He asked for $200 up front so we wrote the check to "Lonestar State Gutters". He asked us to re-write the check to him personally for the $200 which we unfortunately did. This happened on November 1, 2016 and then he immediately vanished. We tried calling him for almost 2 weeks. We left messages that weren't returned. It was only after my husband posted a bad review with the Better Business Bureau that he called us back and offered to refund our money. He told us the check was in the mail (Houston to Humble, TX) 3 weeks ago. This man is very dishonest and is a thief. I called again a few days ago and spoke to someone in his office named "Ralph" who said he would check on the refund and get back with me. We are planning to seek an attorney. It's not a lot of money, but after reading other similar reviews, this man needs to be stopped.
Vivian S.
Humble, Texas
AAA -
I have been with AAA for 10 years - the first time I used them on July 26, 2016 I had the worst service ever! They lied & said someone would be out to fix my tire in 30 minutes - 2 hours later someone arrived - he had a great attitude & told me AAA could care less about their customers! UGH!
The Houston branch of BBB goes above and beyond handling disputes between consumers and businesses. Their ongoing effort to keep the pubic informed of the latest trending scams & unscrupulous business practices is a great community service. I highly recommend following them to stay informed and up to date about what to look out for!
I am so happy to see reviews for the BBB. It is long overdue that the hypocrisy of this organization can be publicly commented on. They hound business owners to join and keep "members" in good standing regardless of the "members" business practices. The entire premise of being in good standing with the BBB is a myth, the good standing status is largely based on a business paying their annual dues to the BBB.
Comfort Star Airconditioning & Heating in Houston is the best company I've ever hired for AC/Heating issues. Habib Khoury is the owner and is extremely professional and knowledgeable. I have been using Comfort Star for years now and would not change companies if somebody paid me to!! I highly recommend this company.
I am adding a statement to this review - why did it appear under a company that scored 1.9???
Do not believe the reviews you see on this site. The consumers who write poor reviews will have their review suppressed as long as Company X disputes the review. I have posted a poor review of a company (Primo Hot Tubs and Spas) on Facebook, Yelp and Nextdoor only to find other consumers who have ordered and paid for spas and received NOTHING in return. Yet, the BBB of Houston, maintains a 4.8 star review of this thieving company. Shame on you!
360 Realty has been the best management company that has managed all of my properties. They are very fast, reliant source to post your property and then get it leased or sold. The company is trustworthy and helpful. Thank you for your time to list my properties, keep up the good work.
The Better Business Bureau did a great job in helping me resolve my horrible customer service issue and I'm very appreciative of them! If you're having poor customer service results from a particular business or a dispute don't hesitate to reach out to the BBB! Thanks again for the help guys!
The man from ViperTech performing the service shattered the beautiful window in my front door. When I called the owner of ViperTech he asked me if I had video of it happening, or if I had any way of proving it. There was nothing wrong with the door before they came, but he won't do anything about the glass replacement without a video. I sent him pictures of the damage to my door. I feel insulted by him insinuating that I was lying. I have better things to do with my time than accuse someone of something they didn't do. It is costing me $450 to replace the glass in my door as it is tempered glass. Please, please, please do not use this company. Beware of this company!
I have been trying to get a report on a business for 2 months. All I get from the BBB is "It's us, not you". Server error 500.
I really like the BBB Houston. they are the only organization that will attempt to solve your issues between a business and a customer. No one else is doing that out there.
I had 2 issues resolved since I moved here.
Complete BOGUS !!!
I submitted a complaint against Apollo AC & Heating several weeks ago. It never was resolved. The business owner came by 2 weeks ago to look at the system (insralled 6/2011 - with a 10 year parts & labor warranty). He said he would be back in 2 or 3 days, 2 weeks later nothing!!!!
The AC & heating system have had multiple issues since 11/14 and has not run for 2 months.
I get back on the BBB webite and it now shows that Aplollo has an A+ rating and has no complaints. TOTALY Untrue! !!!!
It like like if you keep your dues paid, tthe BBB sweeps everything under the carpet and doesn't disclose the ture about a vendor.
The BBB is a completely BOGUS organization.
Company scammed me out of $800... will not respond to emails or calls. Refuses to refund my money or let me use the service I paid for. If you are a business owner I highly recommend another source for reviews and compliance.
Juan Casanova Drywall is a very dependable and reliable business. They do an excellent job. I was very pleased with the service.
Exclusive furniture, going on 2 months now and still have not received my UNDAMAGED FURNITURE. The store blames the warehouse, and the warehouse will blame the store. They won't call you back as promised. They take your money and could care less on if or when you get your furniture. DO YOURSELF A FAVOR AND SHOP ELSEWHERE!
BBB is just cash hungry money scam looking to defraud legitimate companies out hard earned monies in the guise of consumer protection. This is akin to the early days of racketeering that used to take on the docks of the early America. Pay me or you ll wish you had.
How funny, now that there is someone like google to provide a reviews on the BBB everyone can now see how bad these guys are. We filed a complaint on an alarm company who was horrible, Central Security who had over 1500. Somehow after 1500 complaints they still had an A+ Rating with BBB. How could that possibly be? I'll tell you way, because the BBB uses consumer complaints to extort money from companies who have to pay to get their bad reviews on the BBB swept under the rug. People wake up and realize the BBB is not a company to be trusted. The only use peoples bad revuew to get companies to pay.
Gone are the days when the BBB was interested in promoting better business. The BBB now performs arbitration, ignoring the complaints by consumers and rules for reasons not claimed by the consumer.
The purpose of the BBB has been undermined by the businesses that form it's membership, and the BBB protects those members, having little or no interest in protecting the consumer from unscrupulous businesses.
ID 11563396
Complaint submitted on 7/13/2016 against Master- Debt Solution, Inc
BBB Houston will deny even sending the company your complaint and will go as far as lying to say BBB doesn't handle the type of complaint you sent.
I filed a complaint just yesterday that I know for a fact that BBB accepts and handles because I had a similar complaint just last week that their Chicago offense handled well.
For some odd reason BBB Houston rejects complaints. They are probably in cahoots with the company being that they are both in Houston.
I have been going to Dry Clean Planet located on Hwy 6 and Lake Riverstone in Missouri City. I had sent a pair of pants for ironing. When I went to wear them a day later I saw that the metal button that hooks up had been ripped and the pant had been torn from that place which goes around the waist. I went back yesterday to have them repair it, Ive never encountered such a rude manager of the store. He refused to give me his name, accused me of tearing my pant and asking him to refund or repair it. He started screaming at me and I had to tell him that I was the customer and he should never be talking to his customers in that manner. Of course I'll never be back there again.
This is for the BBB just because everyone leaving reviews seems to be too technically challenged to realize that they are damaging someone else's online reputation rather than reviewing the appropriate company. If that's you, I'll tell you how to do this. It's real simple. 1) Go back to Google. 2) Google the company that you want to review. 3) Leave a review there. 4) go to Barnes and noble and buy the dummies guide to the internet.
Sorry BBB but I had to. Come on...
I am making a complaint towards the Conn's location on I-10 & Fry Road location is 20051 Katy Freeway, Katy, TX 77450. I purchased $4000 worth of merchandise from them May 2019. At the time of delivery, I did not notice the dents across the top of my $2000 refrigerator. I texted my sales person immediately the same day of delivery to let him know. I had to send pictures, they could not see them so the drivers came out to take the pictures. I have had a horrible experience trying to basically get a replacement refrigerator! The manager (if they exist) will not call me back and it has been a pure headache! I am an unsatisfied customer and will NEVER purchase anything else from Conn's again! I advise anyone who's thinking about going to Conn's DON'T DO IT!!!!!! You will be sorry! Very Frustrated! I have a brand new home with a refrigerator that has dents in it! Ridiculous!
This organization is a scam. As a business owner they approach you to pay into their organization and if you don't then no matter how responsive you are when you get communication from them or how you respond if you have not paid then you get a C rating or less. As a consumer if you make a complaint against an organization that has paid to be an "accredited" member they immediately auto close it and file as "informational only". Does it make sense that A+ accredited businesses with BBB are 1 star on Yelp? BBB is no longer what I would consider a trustworthy organization--at least not the Houston branch. Remember people this is a non profit rating organization whose obligation clearly is to it's paying members and not the public. Google, yelp or any other review site that does not charge for the rating of their organizational members is likely a more trustworthy source. This organization is clearly outdated. Just our 2 cents
Fantastic organization. Not only will they be helping us with exposing a truly dishonest company doing business in the Houston area, they referred attorneys that will take our complaint to the next level.
I would not recommend UFC ENTERPRISES, LLC U'R FURNITURE CENTER @16747 NORTH FREEWAY HOUSTON, TX 77090. They have really bad customer service and they sell you product that is damage. Later they want to turn around and blame it on the customer. The owners of the store never want to show up to resolve the matter. It's not until the customer says that the cops are on the way; the owner show up. To the conclusion that they will inform the customer in front of the cops that all their sales are final and that they should take their damage product. So technically every customer is purchasing USED FURNITURE, but paying the price of brand new product. BEWARE of JOSE SOLIS, the manager.
Worthlessly serve NO purpose!
Like a $6 Bill!
There as some kind of font to scam $$ from businesses, though they have a 0% success in enforcing any resolution between a consumer & business. They admit they only introduce resolutions, the same way you can as a customer. When will the Earth open up & swallow these imbasols off of our map???
They tricked me into singing annual agreement when I clearly said I need month to month agreement.. these people are crooks. The only thing they are interested in making money. They don't care about end consumer or ethics. Do not trust BBB accreditation..its a scam..
This is how it end up, i couldn't blame BBB for the reason they couldn't solve it but i still want to share with you guys...
Complaint ID#: 300118548
Business Name: My Personal Shopper
Thank you for contacting BBB regarding your complaint.
The complaint was received by BBB on May 2, 2015 and has been assigned case# 300118548 in our files.
We regret to inform you that BBB cannot process your complaint. The case has been reviewed by one of our Complaint Specialists and was found to contain issues that are out of BBB?s purview.
It is our policy to process only those complaints that fall into BBB's scope. Items such as criminal allegations, requests for punitive damages, employer/employee disputes, cases already involved in litigation, civil right violations, business to business collection issues, etc. are not handled by BBB.
Thank you for contacting the BBB.
This is the worst BBB branch I have ever dealt with. I have factual evidence that the branch just ignores. This gives me the feeling that the BBB is just corrupt, like everything else, and instead of protecting the consumer they actually work with Businesses to make sure they 'look good' so they keep donating/paying the BBB for their A+ Ratings.
My experience with Window Zone was awesome. The owner Mr. Roy Johnson was great. He explained in detail everything. GREAT window, GREAT install, GREAT service!!!!! I am a very satisfied customer and recommend that company highly! Beautiful job Mr. Johnson.
Thank you again!
TM
