I am making a complaint towards the Conn's locatio...

I am making a complaint towards the Conn's location on I-10 & Fry Road location is 20051 Katy Freeway, Katy, TX 77450. I purchased $4000 worth of merchandise from them May 2019. At the time of delivery, I did not notice the dents across the top of my $2000 refrigerator. I texted my sales person immediately the same day of delivery to let him know. I had to send pictures, they could not see them so the drivers came out to take the pictures. I have had a horrible experience trying to basically get a replacement refrigerator! The manager (if they exist) will not call me back and it has been a pure headache! I am an unsatisfied customer and will NEVER purchase anything else from Conn's again! I advise anyone who's thinking about going to Conn's DON'T DO IT!!!!!! You will be sorry! Very Frustrated! I have a brand new home with a refrigerator that has dents in it! Ridiculous!