The complaint process is clearly stacked against t...

The complaint process is clearly stacked against the consumer in every way. The Houston BBB has a dispute resolution process which includes, a mediation and arbitration process that is officiated by "volunteers" that are reportedly unbiased and knowledgeable. This was not the case in my situation. I had 100% solid evidence in my dispute with a construction contractor. However, the "arbitrator" found in favor of the BBB business in the face of clear evidence and documentation. The opinion that was provided made little if any sense and further zero legal sense. I DO NOT RECOMMEND that any consumer utilize any part of the Houston BBB dispute resolution process. I lacked confidence in it from the start and should have followed my intuition to bypass the BBB and file a claim in small claims court.