I read the reviews here and thought they could not...

I read the reviews here and thought they could not possibly be true. They are! I made a complaint. The business made NO effort to resolve it. But the BBB-Houston pronounced that there was a good faith effort. Maybe the whole institution is not a fraud, but the BBB is a scam as far as I can tell from my dealings. In the grand scheme of things a two month delay in going to court won't be the end of the world, but still sad that the BBB has become inept.