Our company vehicle was parked in the parking lot ...

Our company vehicle was parked in the parking lot overnight. Our stays are based on whether or not a hotel has surveillance for the parking lot, which the Bear Creek Inn claims to provide. Sure enough, our vehicle was damaged in their parking lot. I called for several weeks to have management view surveillance and was given the run around by the front desk on why it was taking so long. I never received any calls back, after leaving many messages for the owner Aaron Patel or Mike Patel. Horrible customer service. Once they had my money, they refused to give me the courtesy of a call back. I also believe the false claim of providing surveillance is extremely inappropriate. I don't mind if nothing was captured, but that was not the case here. I was simply ignored and left no choice but to file a review with the BBB. After reading posts from other unhappy customers, it looks like customer service, cleanliness and safety are not a priority for this hotel.