I had a billing issue with Lovett Dental. I spent...

I had a billing issue with Lovett Dental. I spent almost 6 months calling the office at least a dozen times trying to get the issue resolved. I finally sent both an e-mail and a letter outlining the problem, but I did not get a response. As a last resort to solve the issue in a friendly manner, I submitted my complaint to the Better Business Bureau. I attached a full explanation of the issue with copies of the statements from the dentist office and the insurance company. In 2 days, I had a response, and in 5 days I had the refund I was due.

I am very pleased that the Better Business Bureau allowed me to resolve the issue in a friendly manner without me having to contest the charge with the credit card company or going to small claims court. I think the Better Business Bureau is an important intermediary between consumers and local businesses.