First Extended Services Reviews

If I could give them 0 stars I would. They only correspond via email, there is no number to call to talk to an actual person when trying to make an initial claim and they are the only warranty group I've ever heard of that has the gall to deny a claim saying that while the intake manifold is covered the "intake manifold lower" part is not covered because the part is not "specifically covered in our warranty." The wonderfully highlighted diagram they sent me literally only has the upper shell of the intake manifold highlighted while the rest of the inner workings of the intake system are not. The response I received, via regular mail after 30 days from postmark, was condescending at best and pretty much outright rude. If I could return the car I would based purely on this experience. As the other review says, they care only about their bottom line and not covering your vehicle.

ZERO STARS. BEING A DEALERSHIP TRYING TO GET A CLAIM AUTHORIZED IS THE WORST PROCESS I'VE EVER HAD TO DEAL WITH. WAS TOLD THE CLAIM WILL TAKE 24-48 HOURS ON FUEL INJECTORS. ITS NOW DAY 5. CAN NOT GET A HOLD OF ANY ONE FOR THE LIFE OF ME. BEEN ON THE PHONE NOW FOR 2 HOURS ON HOLD.

This is the absolute worst warranty company I have ever dealt with. I have been without my car for 9 days now waiting for an approval that was supposedly going to take 24-48 hours. Every time I speak to them they say that they are sending it to the management team and I will have an answer back in 24 hours. This has now happened 5 times and all they can tell me is that they will reimburse me for a rental for up to five days. So I guess the other 4+ days gets to come out of my pocket. Do not waste your time or money on this place.

Bought a 2012 Odyssey from Honda of Dalton and they offered this extended warranty so we took it and paid $800 extra for it. 2 months later we start having issues so we took it to the Honda shop and have been waiting for going on 3 days now just for them to "review" and approve the work to be done. What is there to approve or review for this long? WE PAID FOR THE WARRANTY THATS SUPPOSED TO COVER THIS ISSUE. Not to mention I was stranded at work because they still haven't approved it and Honda was ready to get started right away but couldn't. Also my fiance and our 6 kids stuck at home for 3 days. DO NOT GET A WARRANTY WITH THIS 2 BIT P.O.S. COMPANY!!!

Update: This company has re-evaluated my initial claim. They have agreed to replace the carpet. A lot of telephone calls and time invested by CarMax (Clearwater, FL). Big shoutout to Tyler in Service (and his supervisor) for going the extra mile for it's customers. Could not have received satisfaction without their help & support. My family thanks them!!!

Initial Review: Mexican claim department has supervisors (#989111 'Eugene') that lie to deny covered failure claims. My vehicle was polluted with antifreeze after a covered system failure (heater). We were authorized by company to FIRST have vehicle cleaned for $300 which did not remove this hazardous & flammable chemical. Because this is a petroleum based chemical, it will never dry completely and will result in mold growth causing a health hazard to my family including children and pets. In addition, this is an odorless, colorless chemical and the company is denying the claim BASED UPON NO ODOR OR STAIN (and at first tried to tell us the event never took place)! Even though the company paid for the initial carpet cleaning and said they would replace if cleaning failed. The product saturated the entire carpet surface. All we asked is for front seat carpet replacement which we were told over a recorded line they would do if cleaning was not effective. Cleaning was not effective and now our vehicle is a health & safety hazard. All I want is a safe car for my family as this is a covered repair under a covered system failure and I paid for service that I expect to receive.
Shame on this warranty company. I would never recommend them as honorable.

This is a horrible company. I have had my truck in for repairs on multiple occasions. The first was due to a cracked head problem. Southwest motors sold me a truck with a cracked head and the dealership along with First Extended told me that it was my fault that the truck was sold with a cracked head. After 3 months of arguing with them to get it fixed, they approved a USED engine from a junkyard and out of a completely different vehicle than what I have. I offered to pay the difference and they were not having any part of it. Come to find out the engine that they sent me had a cracked valve cover. Now here we are, my truck back in the shop, arguing with this terrible company trying to get my truck fixed. It has been in the shop 6 days this time around and still waiting to hear back. When they finally provide me with an update I'm told that its not getting approved until the valve cover is off and they can send someone back out to inspect it AGAIN after someone has already been out and failed to turn in the required paperwork until the next day!! Seems to me like these people are just lazy, don't know how to do their jobs, or just don't care about their customers. They did approve a rental for 5 days but now here we are on the 6th day still waiting on approval to get my truck fixed and the rental is due tomorrow! They say the rental is only for 5 days and there is nothing they can do about this. How the hell am I supposed to get back in forth to work if they will not provide me with a rental or approve the work to my truck in a timely fashion. I am now worried about losing my job if I don't have a way to get back and forth to work. This would be the third time that my truck has been in the shop for problems that it had when they sold it to me for a grand total of 4 months. This is by far the worst customer service that I have ever had and I will never use this company for warranty purposes again! This is quite the scam that they have running here, take your $2000 only to tell you that they aren't going to honor their service contracts or to leave you without a vehicle after your rental period of 5 days is over. I used to work as a tech and I know damn well it doesn't take over a week to get approval and fix a water pump and valve cover gasket. If I could leave this crappy company a negative rating I would just to show how damn pissed I am!! Please, Please for the love of God never buy a vehicle from Southwest Motors in Pueblo, Colorado or buy the extended warranty from First Extended!! It might end up being a bigger headache than its worth. I hear Bob Penkhus VW has some great quality cars and their service department is actually willing to help you out.

its funny how people be talking trash about my dads job

Absolutely the worst customer service of any company I have ever dealt with. Never talked to an actual person the first time and got swept up into the "press this button" vortex. Received a phone that got "disconnected" after "Hello, my name is click". As I write this review I have been waiting for 1 hour and 23 minutes trying to talk with a representative.

If you read this before using this company, do whatever you can to avoid them. My car has been in the shop for 4 weeks as of today, and not a single wrench has been turned to work on it due to just how terrible this company is. They operate on an inbound call line only which is one of the most absurd things I ve ever been told. I gave them the number of who they needed to call to get my approval moving forward, and they couldn t do it due to this ludicrous policy. In the future, I will likely just pay cash rather than going through my extended warranty with them because that is just how terrible they are. Which I m getting the sense is exactly what they want people to do. If I could rate them zero stars, I would.

Update: After EIGHT WEEKS of back and forth with the repair shop, work was finally able to be done on my car. However, I'm being told by my service provider that they have now changed the costs of labor from what they originally approved for so the repair shop hasn't even been paid. My service provider has told me it is one of the worst companies he has ever dealt with, and that's literally all he does every day. Also, I emailed the address that is given in the reply to this review. They told me they would have someone follow up with me to make sure I was taken care of. They didn't. Which was not a surprise to me, but don't let the apparent kindness of the response below fool you; they don't care. I will stress again, please avoid doing business with this company at all costs.

They will charge for the warranty and only give you an option of 1 or 2 shops in your area. For me one of the repair shops was a auto detailing shop the other one once I told them I had a warranty through this company push my repair out 2 weeks. So I had to take my car to another shop and pay out of pocket for a repair that should have been covered or go without a car for 2 weeks.

So frustrating to deal with. Will not let you start a claim, say the dealership has to initiate the claim. Yet every time my dealership contacts them they tell them I have no coverage!! The dealership will not work with me anymore and I cant initiate the claim myself. This is a scam, do not buy this warranty.

Company is hard to reach. When you ask to speak with supervisors the reps politely decline you this option. Spoke with rep who provided instruction for dealership on how to resolve issue to get a claim paid but when claim was denied they indicated the original call never happened (yet it shows on my phone and there were people with me who listened to the call). Horrible customer service.

PLEASE READ before considering such a disrespectful company. Would be a negative mark had i been able to. Most unprofessional service I have ever delt with. My vehicle has been sitting in a service department for 14 days still awaiting so called approval. All items are covered by this extended warranty
(That i have paid for) and all they have to do is give the go ahead but here we sit without a vehicle for 2 weeks. After numerous phone calls being made by both myself and our head sevice tech all we have gotten is the run around. I have asked to speak to a manager on more than one occasion only to be hung up on, sent to non existent mailboxes or voicemail where no one will return a phone call. I want what is right here and they seem to not be bothered by their own unprofessionalism. This is by far one company to be leary of for sure seek a more reputable warranty place because had I read the previous reviews on this so called company I would have ran myself.

Brought my 2011 audi for a scheduled service and oil change to the dealership and the mechanics noticed a leaky engine valve gasket. The dealership called my service contract and they paid for the replacement of the faulty part and the work without trouble. Thank you first extended

This company is a joke. DO NOT BUY THIS WARRANTY FROM ANY DEALER. THEY WILL FIND EVERY REASON NOT TO COVER WHAT THEY ARE SUPPOSE TO COVER. TERRIBLE SERVICE. EXTREMELY DISAPPOINTED.

I purchased an extended warranty with this company. I had to jump through hoops to get them to pay anything. They are very difficult to work with. My mechanic called to submit the claim but they would not authorize rental car payment until the mechanic called back and told them how many days I would need the car. The policy is that they pay for five days rental car. They ended up only authorizing two days rental car and when I turned the car in, I had to call back and hassle with getting another day authorization. I was at Enterprise an extra 30 minutes at least just to take care of the extra day's authorization. They are very unprofessional and difficult to deal with.

It s been almost 2 hours on hold and I have yet to talk to a representative. I think they purposely do this so you ll give up and just hang up

They have been the BIGGEST hassle to work with. They haven't paid for my car repairs and so now I have no car and I'm in the path of Irma with no way to evacuate if I need to. This is crazy!!

I bought a 2012 Buick Enclave in 2017. Had a few claims on repairs & had no problem getting them paid. I follow the rules though. I always brought my car to the selling dealer, & did all the recommend routine maintenance. I recently traded in the Enclave for a 2019 Kia Sorento. I bought the same extended warranty on the new car to extend the bumper to bumper coverage out to 10 years/125,000 miles. I am now waiting for my refund on the unused portion from the Enclave warranty since they are pro-rated.

Very rude customer service rep after a long hold time.

!!DO NOT BUY THIS WARRANTY!!

Wish I had done the research on this "warranty" company before I agreed to this nightmare. I have been having the exact same issues as all the other reviews, ridiculous wait times on hold, told repairs are approved then the shop calls and they are told its not approved. Promised a rental for 5 days, then told I was denied, called back and given a corporate Enterprise contract number that was invalid due to unpaid contracts, called back and told now my rental is reimbursement only at $35 dollars a day and I have to work that out at the impossible rate. Even more concerning is the dealership doing the repairs tells me First Extended may approve the repair, but typically takes weeks to make payment and my truck is held hostage until payment is made. All I want is for you to do the job I pay you for, JUST DO YOUR JOB! Stop trying to run out the clock on my patience and hope I'll go away!

Worst place to ever have any warranty through, they will not help you at all will not return calls, put you on hold constantly for extended periods of time. Do everything they can to avoid fixing your vehicle including lieing to you and the service department your vehicle is at. They have 1300 complaints this year alone to the BBB. The BBB won't even back them. Had to have a general manager who has 26 contracts by them call and get my warr covered and there still fighting it. Best thing you can do if you do have them is cancell as soon as you can. I've been stranded 600 miles from home for a week now waiting to get my truck repaired which only takes 3hrs of labor.

Scam artists. Spoof phone numbers and call you three times a day, no matter how many times you ask them to stop. They don't care about breaking Federal law apparently.

Absolutely horrific customer service. My family was on vacation at the beach when the air conditioner compressor went out on my truck. Took it straight to the local Chevy dealership for service. The dealership had the needed parts in stock and were confident they would have it fixed that same day. Instead, the warranty company dragged their feet for 48 hours while my claim was "under review" because my vehicle was "being serviced at a dealership other than the one it was purchased from." I asked them if they realized that people sometimes do travel more than a few miles away from their house, and the guy just told me to go get a rental car if I needed something to drive. I told him I would gladly do so if his company agreed to pay for the rental, which he quickly informed me that rentals are not a covered service. It took a total of 4 phone calls from me and another 3 from the dealership to ever get these people to do anything. I did not get my truck back until the evening before we had to leave to come home. This company is the worst! Do no waste your time or money on anything they have to offer!

More than one week waiting for review horrible customer services.

They will not cover a fuel pressure regulator seal but will cover the regulator which is more expensive. Now my truck has an oil leak and im afraid to take it to the dealer because this compny may not cover the problem which could cost me a lot just for a diagnosis. With so many disgruntled customers why I don't see a Class Action Suit is beyond me.

I bought a Mercedes Gl-450 From Texas Auto North and an Extended Warranty From First Extended Service Corp. A control module went out that controls the transmission, I was advised that that Part was not covered per the contract and that they would pay nothing, The Service rep on the phone got angry with me when I asked questions, wouldn't answer about an appeals process. The single most unprofessional organization I have eve dealt with

They didn't fight my claim at all, but they also didn't cover the full cost of a replacing the transmission that went out at 67000 miles. So, if they tell you it's full coverage, it is not. But it's also better than nothing. So, 3 stars. Not exceptional, but not terrible.

Portfolio is the WORST company I have ever delt with and their reviews say it all. I was sold a 5 year extended warranty that ended up only being good for 3 years ( the small print from time of inception) That was not explained and not what I was sold. The company is extremely shady and doesnt cover your vehicle when needed, theres always some loop hole. Stay away from this warranty company and buy an extended warranty directly from a big name dealership, even if the car wasnt purchased through them it is still the best option!

Carmax uses The Warranty Group for their warranty claims and processes. TWG is one of the worst warranty agencies I've had to deal with and are the personification of "the man", "corporate America", and "crooks" which diminishes Carmax's credibility. Purchase if you have to from whomever is using TWG, most try to make it work. But after your purchase, you'll be on your own or up for a fight if you want to leverage the warranty or coverage they say you have. Best of luck!

Stay the hell away These people are shady and a nightmare .read all of the above reviews with a 1 star and it s what I am going throw with my car

This warranty company is worthless I have been working with them for months and they have failed to make the payment to the company performing the work... They are worthless and if you are thinking of using them or purchasing any extended warranty service contracts from the. DO NOT DO IT.....

This company is absolutely garbage and their policies reflect management that doesnt care about customer service on the back side of the deal once they have your money. They work slower than the u.s. government when processing a claim. I'm stranded without a vehicle for 5 days because of their approval process policies. Put a notice in on Friday so work could get started and get my vehicle back tuesday, and being told it wont even make it to the desk of the person that can make the decision to approve the work until tuesday being a holiday weekend. Thus the work wont start until Tuesday and I am without a vehicle until Thursday or Friday next week.

If you see this company name as your warranty company, run the other way have not had my car for over 7 weeks now and they are forcing me to pay for there investigation. They are crooks!!

WORST...Operator just hung up when asked a question.

First the good news. In losing a half day of work to make the phone calls Jasmine and Carol were overly helpful and really identified with my plight. They were very professional and thorough. I commend them.

Now the bad news. First Extended Service Corporation and newer corporate names Assurant and The Warranty Group write and sell service agreements for autos written to allow themselves irrational and unfair loopholes in payment. Examples: Radiators are covered. All the connecting hoses to make them function and productive are not! All major components of the AC system are covered. Recirculation actuator is not! On and on. This amounted to an $1100 set of repairs and the warranty paid less than half. Pitiful. I PAID nearly $2000 for this agreement. The dealer salesman convinced me to go with them instead of Chrysler "to save money and get better coverage." Never again! Don't be fooled. Go with comprehensive and user friendly plans from reputable providers NOT 1 star rated and BBB non endorsed ones. Beware!

I'm a service advisor, and this place is a nightmare. Submitted a claim, they approved it rather speedily. Had submitted W9 when I set up the account a full day before, they said they needed our W9 to authorize payment. They advised emailing it takes longer and gave me a fax number to send our W9 to. Faxed it immediately.

On day 3 now they said we have two seperate accounts and need to merge our accounts. (We've never dealt with this company before.) Queue the run around. Transferred here transferred there, repeatedly put on ten+ minute holds just to be told we need to be sent to another department, who then does the exact same thing.

If your a prospective buyer of this warranty group, RUN. If your a service advisor and they tell you this is their company, avoid it!

My vehicle has been at the dealer for 2 weeks now! I'm losing work and have no transportation. I have called every other day and the only answer I get from the warranty company is that it should be another 24 to 48 hours. The service is horrible, and nobody can give updates or answers about the holdup! Hopefully I get answers soon before I lose my job.

What a joke! This company offers a very expensive extended warranty. We tried to use it the first time six months into the warranty coverage. We carefully checked our paperwork to see that the problem was covered. We actually paid extra More

If there were negative stars I would do it. This warranty company is a joke. When I purchased for my son a 2006 Nissan Truck extended cab 4x4 with off road package in 2/2018 with approximately 77,000 miles from Big Red Sports and Imports in Norman, OK (another joke), I financed $2600 for an extended warranty, with no deductible. My son has been without his truck for over a month, this warranty company is paying zero and I am going to have to pay personally $1500 for the repairs needed.

This is part of what Stillwater Automotive sent to First Extended Service Corporation.

"Suspension System Concern
Concern? = The Rear axle has shifted 2in. to the rear. Check and Advise.
Conditions? = ***After checking on the rear end we found that the pin that lines the axle up and holds it in place on the leaf spring has
completely rusted in two. Letting the rear axle slide backwards, also the lowest leaf in the spring has fallen out at some point. The
U-bolts at the rear leaf spring are also ruined due to the axle moving. In order to fix the issues we will need to replace at least the
Right Rear Leaf Spring. It is possible that both rear springs will need to be replaced due to the truck having a lift kit. The hard part is
knowing what size lift kit the truck has on it in order to order the correct springs. The truck is NOT drivable at this time due to the
spring and rear axle issues."

And First Extended Service Corporation only pays $55 per hour for labor which is also pathetic!!!!

Photo is when the truck was purchased.

terrible service, and their auto warranty is a joke. does not cover everything engine related. Throttle body assembly that helps get the car moving, excluded, even the mechanism shocked and that it was a travesty. so my car with a warranty cost me $1350 to repair. Not only that, but I did call to ask for some help. Not to cover the whole thing but just a simple help. I could not get them to even put somebody on the phone to offer anything other than sorry it is in the warranty it's not covered. Do not get at extended warranty from this company. They don't care once they have your money. And I have seen that and plenty of other reviews as well.

FRAUD I SPENT ALL THIS MONEY EVERY MONTH ON A PLATINUM WARRANTY AND THEY ARE TRYING TO DENY MY CLAIM BECAUSE OF OIL CHANGES THAT I RECEIVE ON TIME AND FREQUENTLY. MY CAR HAS NEVER HAD ANY ISSUES UNTIL NOW AND THEY DON'T WANT TO COVER THE CLAIM. WHAT HAVE I PAID FOR IN THE LAST 5 YRS. DO NOT GET THIS WARRANTY!!!!!!

By Far the worst extended service company i have worked with. I deal with many claims on a daily basis with different companies and this company takes the cake for being the worst in customer service. Not only do they take hours to answer the phone. The employees are rude and take days to reply to emails. They don't meet the standards of repairs and make their own estimates.It's a shame they sell services to customers who deserve a better quality of service.

This company is a complete joke. Their customer service is terrible. I have been hung up on more times than I can count, and they take WEEKS to get payment out. I work for a dealership and unfortunately have to deal with them frequently. 100% DO NOT RECOMMEND!!!

don't waste money on this junk service company, doesn't cover any parts you may need, rude employees. stay far away from these clowns.

If I could give them 0 stars I would do so. They say that if you are over 40 miles away from a Lithia dealership then call them and they will authorize the vehicle repairs to be done where you live. THIS IS NOT TRUE they requested I travel 140 miles one way from where I live, take a day off work to have the work completed at a Lithia dealership after being told I could have the repairs done elsewhere. DO NOT PURCHASE this extended warranty you will be WASTING YOUR MONEY. Received absolutely no cooperation from this company. This company is a JOKE.

I wish I could give them zero stars. Whenever you have a claim that needs reimbursed to you they don't pay. I have been waiting since January 23rd to get a check. Everytime I call I get the run around about what's going on and I'm lied to about the claim status. Just called Friday and then Monday they said we have no notes of you calling. I gave them names and reference numbers and still nothing.

So I live in Philadelphia and I purchased a warranty through my dealership (1 year ago) I want to say first thank you to the Warranty Group! The potholes in Philadelphia are ridiculous! I believe they have the best potholes in the United States. All I can say is no problems so far from this company. I have saved thousands of dollars the warranty has paid for itself.

I have had the worst experience trying to actually get a return call from this company regarding a repair. I have made several attempts and I am told no one is available or an email has been sent to a supervisor and to expect a return call. I have not received a return call. I am completely disappointed in the manner in which this company conducts business and would never recommend it to anyone.

I have cancelled my policy and after 90 days I'm still waiting for my money. First Extended is telling me the service dealer needs to do it yet they do know the dealer went out of business but they want me to go through the dealer. Evidently they think I can go to an empty building and start this. Also , if you live within 40 miles of dealer you have to have car serviced there. I live 44 miles from dealer but according to FE 44 is less than 40 so instead of taking my car 2 miles to a 5 star Chevy dealer they say I have to take it 44 miles away no exceptions. Do not buy from companies that show bad faith and unflexable

The absolute worst company I have ever dealt with. I have been without a car for 8 days because they are still reviewing the claim. They told me it only took 24 to 48hrs not 8 days so far and still counting cause I don't even have my car yet or a rental. I am pregnant and high risk and have had to cancel appointments cause I have no vehicle.

THE WORST MOST UNPROFESSIONAL PEOPLE I'VE EVER DEALT WITH. IF IVY HELPS YOU, SHES'S VERY RUDE AND UNPROFESSIONAL. I ASKED HER IF SHE GAVE ME A MINUTE TO PULL UP THE LAST 8 OF THE VIN ON MY CAR AND SHE RESPONDED "ACTUALLY I DO MIND, I HAVE TO GO TO LUNCH". THEN DON'T ANSWER THE PHONE IF YOU WANT TO RUN TO LUNCH SO BAD. I COMPLAINED ON HER AND SHE IS STILL THERE AND SHE SOUNDS LIKE SHE HATES HER JOB, IF YOU ARE GOING TO BE MISERABLE WORKING SOMEWHERE , FIND A DIFFERENT JOB! THEN GAP USES "NADA" RETAIL VALUE EVEN IF IT'S A PRE -OWNED VEHICLE , THEY OVER VALUE YOUR VEHICLE SO THEY DON'T HAVE TO PAY OUT THE CAR. IF I WOULD HAVE KNOWN THIS I WOULD HAVE NEVER CHOSE THEM . THEN ON TOP OF THAT IVY TOLD ME THE REASON WHY THEY ONLY PAID OUT A MINIMAL PAYMENT AND LEFT ME PAYING THE REMAINDER OF THE CAR LOAN WAS BECAUSE --->MY INSURANCE UNDERVALUED MY CAR. SO THEY PINNED THE BLAME ON MY INSURANCE INSTEAD OF TELLING ME WHAT THE ACTUAL CONTRACT STATES. WE HAD TO SPEAK TO LAURA ( A MANAGER ) WHO THEN EXPLAINED IT CORRECTLY AND HAD NO IDEA IVY EVER TOLD ME THAT. NEVER GO TO THEM EVER YOU PAY ALL THIS MONEY TO HAVE GAP FOR THEM TO BARELY PAY OUT ANYTHING.! THE WORST CUSTOMER SERVICE. NEVER GO TO THEM!

This company is a scam! They refuse to cover anything and refuse to honor the terms of the signed legal agreement. Do not waste your time with this company

Be sure to read the fine print in your contract!! They will use every excuse to not cover an item because it is not listed as a covered item in your contract. Complete ripoff.

They stated that they will not cover a bad hazard light switch even though the contract states manually operated switches and mechanically operated switches - Their response was that the hazard light switch is not specifically called out as being covered.

Also, there is a $100 deductible for any claim you submit.

This place would have negative stars if people were able to express how they really feel. One star is giving this horrible company wayyy to much credit. We have a customer's vehicle in the shop for over a month!

Unfortunately, I trusted(!) my used car dealer who said ,"Almost all our customers buy this and have never had a problem." Now on this site almost every review is one star. Lesson: never trust a used car salesman. Investigate everything!

Please please please DO NOT pay for this warranty company. Biggest ripoff/scam of my life. They don t want to help you, they want your money and nothing more. What a embarrassing company

Since the company has finally agreed to fix the repairs as stated in the contract, I am hereby retracting my previous statements. However, I will never use this company again. Period.

If I could give them no stars I would. I just spoke with Caprice in Customer Service about a tire that is potentially dangerous due to road hazard. I was told I had to wait until the tire blew for it to be replaced! They expect you to risk your life before they honor a contract. My next stop is the BBB.

Absolutely horrible service, useless. My car has been at the dealer for 48 days mostly awaiting aproval or not from first extended. They have covered some repairs but have also denied some that absolutely fall into covered items(oil pump for example) under their platimlnum plan.

they cheated to get out of paying a clearly covered repair. And admitted as much on the phone. these people are evil frauds. don't spend a dime on one of their warranties. It is fraudulent.

The absolute WORST CUSTOMER SERVICE I HAVE EVER RECEIVED!!! THEY PROVIDE INCONSISTENT AND INCORRECT INFO. THE CUSTOMER SERVICE REP EVEN HUNG UP ON ME!!! I HAVE NEVER EVER EXPERIENCED SUCH DISGUSTING SERVICE...I AM DISAPPOINTED AND SHOCKED THAT THEY ARE STILL IN BUSINESS AND TREATING THEIR CUSTOMERS THIS WAY! I WOULD GIVE THEM ZERO STARS IF I COULD!

Bought a 2013 f150 Feb. 28th. Purchased extended service plan for 2880$. Just my luck not even a month later I am having all kinds of oil and coolant leaks. I got an estimate of $3400!!! I took it to the dealer and THANK GOD I bought the plforn. Everything is covered with a $0 deductible!!! So glad. Working on getting rental car today. Will see how the rest of the process goes. Only reason not 5 star

The worst customer service, people actually hung up on me. One day they gave me a fax number and told me to fax the receipt for the work I had done, the next day I called the same person and she told me they don t have a fax, no one is responsible for returning calls, we are traveling in an RV and paid for the repairs, after we called our sales rep peraonally he finally got them to give us a claim number for approval of the repairs. After spending 4 hours on the phone we again called the sales rep who had some one call us he said it could take 60 to 90 days to cut a check. With immediate banking as we have today how can cutting a check take 90 days. This is the worst customer service and no one you talk with has any information available to them!! What if I did not have 2K? I would be stuck in Oregon in a maintenance yard for 60 to 90 days. Again worst service ever.. there was only one person who was really nice out of about 8 or 9 folks we spoke with, so a bit thanks to Dwayne who works from home.

BEWARE!! This company is about as crooked as they come. I submitted paperwork and two weeks later they claimed they never got it. So I go through the trouble and expense of resubmitting via registered mail. A week later I called and they said they got the paperwork on Thursday the 11th when the post office said they delivered it on Thursday the 4th. Then they say it can take ten or more business days to process the claim. Well it's 10 business days later and still no payment. If you are considering this company DON'T!! They are crooks.

They refuse to reimburse the rental car expenses. They said, they never ever received the paperwork. They said I have to fax it to them, but I have to find the fax number on the contract agreement .. NO fax number on the contract agreement . Then they said, maybe I sent it to a wrong P.O BOX number. I told the P.O. Box number what is on the contract agreement, then they said, it's not the right one. This company is a joke.

The warranty group cares more about their mission to "generate profitable revenue" than they do about their so-called values. Supposedly they have values such as building customers trust daily , urgency to operate quickly for their customers, integrity, excellence and accountability. All of this is an outright lie. My car has been in the shop for 2 MONTHS. They have blatantly lied to me and attempted to manipulate me. Everytime I give them what they want they add another road block in my way. They are doing everything they can not to cover me. It is excruciating and heartbreaking and frustrating trying to deal with these people. It's honestly disgusting how they've treated me, I don't know how Scott Kearney sleeps at night. Stay far away from this company for your own good.

My wife and I purchased GAP insurance through First Extended Service Corporation, which was offered through the dealership that she purchased her Jeep at. This dealership has since been closed.

We paid her car off and canceled the GAP Insurance and it has been confirmed cancelled in writing since November. We were told to wait 6 weeks to verify that the dealership has issued the refund. Well the dealership was bought out, so no refund from them...we tried.

Calling in December, the representative told us that if the dealership doesn't accept the refund and issue us a check, that at the end of 6 weeks they would void the dealer refund and issue us a check directly.

Since then, we have been told that a check was mailed to our old address and was asked to provide our current address. We received internal emails from two employees that our account address was updated on February 5th, so at least we know they have our address down.

Today I called, and was told that they are still waiting to hear from the dealership... which was the step we supposedly completed in December? I understand this process if complicated with a closed dealership, but we have been lied to repeatedly.. on a recorded line nonetheless.

So in conclusion...
We have confirmed the policy has been cancelled.
We have confirmed the dealership will not be providing a refund.
A check was reportedly issued to our old apartment from several years ago.
A stop payment was put on the check when we updated the mailing address.
Now we are again waiting to confirm the dealership will not be providing a refund.

Lesson learned, purchase cars in cash.

Horrible to deal with I work at a dealership that doesn't sell this product and trying to help a customer with a claim. They told me they wouldn't pay the time my tech needs to perform the work. Along with they wont cover parts that were broken due to the original part snapping and breaking plastic. Then they hung up on me after they told me they wont cover those parts and that they will make more money if I send the customer to the selling dealer. So much for customer service. The customer has since called and got more time and the plastic parts covered. Why is it that the customer can get approval but not a certified dealer?

I wouldn t recommend this company. I filed a claim two months ago and haven t heard back. No one is answering my calls at the company. Don t waste your money with this place, you re better off just taking the chance and paying out of pocket for any repairs since there is no chance of them actually reimbursing you even when the repairs 100% are covered in your contract.

The service seems real shady when they take you threw hoops just to get your money back

I really wish I could give a 0 rating. This company is unbelievably incompetent. Every time I've had to deal with them it has been a run around. Customer service was horribly rude and I can't believe they're still in business. Do not buy this service.

Stay away! Absolutely horrible service. They declined my claim and said that I should have followed a special process that nobody informed me about.

Absolutely the worst customer service I have ever seen. Do not buy this warranty. Paid $2000 and then after I used it twice they told me there was a cap and I had no more coverage only after 2 months. Car was in the shop for 14 days before they made a decision on wether they would pay for the claim or not and then only paid for 5 days car rental.

This company is worthless they will steal your money look elsewhere when getting a warranty. I didn't know much about warranties, when I needed my vehicle repaired due to some damage not caused by wear and tear they refused because what needs repaired is not considered a "breakdown issue" so I basically gave them $3,264.00 for nothing as they don't cover much and my deductible is $200 the only time they covered I payed more than the warranty did. (what a joke!)

Michael L in claims is rude and the least helpful individual there is. I wanted to speak to a supervisor and he refused to allow me that opportunity. He is refusing to cover a repair because the dealer was purchased by another owner.
Do not waste your money or time.

This company is fake do not buy anything they have to offer, they don't cover any repairs and say that they never received your repair bill even after you have certified mail!! Big scam, I wanted to talk with supervisor and they say there isn't any. People beware!!

Getting spammed by this company in the mail. Refuse to sign up for a scam.

STAY AWAY!!!
Customer service is untrained, unhelpful and not all on the same page. I spent hours on the phone with them trying to get parts approved for my air conditioning, and after transferring to several different people finally got them approved. There was supposedly a note put in my file stating the approved parts. When I called the dealership to let them know, they called back after being told the parts were not approved and talked to a different person. The note was never written in my file, and the dealer was told that those parts were not covered. Parts that are clearly stated in the warranty to have been covered were being denied. The dealer was told they would not cover a condenser, but when I read the paperwork, a condenser is clearly listed as one of the parts that is covered.
Save your money. Do not go through the headache of getting this warranty. This company is terrible. They are classic scam artists who cover a few parts, but make you fight for them, and the parts needed to connect the parts that are actually covered are not covered. (I.E. They cover the condenser and compressor, but do not cover the hoses, lines, or even the bolts necessary to replace it.) Just imagine your insurance company paying to replace your roof, but not paying for the tar paper, nails or gutters. This warranty is a HUGE waste of money.

Slow responses to the dealership doing the repair, them not wanting to pay for all of the hours needed to complete the repair and not covering a part needed for a covered repair. I spent more on the rental car than I saved by having this warranty. Shame on me for not doing any due diligence prior to purchasing their warranty, lesson learned. I certainly would never use this company again and would suggest no one use them. The rating they have is for good reason and should be lower than it is!

Hands down the worst customer service EVER! No call backs and the run around is unbelievable. I will NEVER purchase one of their extended warranties ever again. I have spent 6 months trying to get reimbursed for a rental car. They count on you to not follow through and they are RUDE.

Worst warranty company I ve ever dealt with will never ever deal with them again and will not definitely recommend

One of the worst companies I have ever had to deal with. If you purchase a car thru Carmax do not I repeat do not purchase extended warranty thru Maxcare/The warranty group. My car have been in the repair shop since May 2017 to find out my claim have been denied and leaves me with a $2900 repair bill. Very deceptive practicing company. "Crooks"

File complaint with the Attorney General, BBB

I recently had a costly repair done to my 4yr old KIA. A computer failed and I was left with a 3,200 repair. However, I bought platinum coverage and all I paid was my $100 deductible! I love my car and my dealer! So happy right now!

Terrible company. Car was totaled Dec. 31st, 2016. State Farm paid off the evaluation Feb. 25th, 2017 and Honda told me I had to pay the remaining charges until gap paid them, or else reports would be made with the credit bureaus. Went ahead and paid off the balance while waiting for the gap refund as they promised that the process typically takes upto three weeks,

I call back a month later, only to find out that Honda was denied the GAP insurance from The Warranty Group because I had listened to them and paid the account off. Now, the Warranty Group has told Honda that they will only work with the customer, when previously, they said they would only work with the dealership as far as evaluating the car.

Never have had a problem with them approving covered repairs but on the shop side of it I have been trying to get them to just pay for the approved work for over 2 weeks. Customer picked up and paid but can't get them to send over the credit card information to handle their side.

Most of the upset reviews are from people who got sold BASIC coverage and assumed that it covered everything.

If my customer has coverage, this company goes above and beyond to have a timely repair taken care of. They are very fair with genuine parts pricing and labor. In a sea of HORRIBLE warranty companies, this one is a breath of fresh air.

This company is absolutely worthless and should be labeled as a CON-ARTISTS for how terrible these low life's handle claims. They are of no actual help and will do everything to make sure you pay almost everything out of pocket NEVER be fooled into doing business with them

5 emails ignored so far and counting. Been over 5 weeks since cancelling my GAP insurance. I'll email and call everyday until my refund is received. They give insurance companies a bad reputation.

Honestly wish I could give 0 stars. The absolute worst warranty group EVER. A nightmare to talk to. If you are given the option to buy a warranty from this place, save yourself $3-4,000 and don t.

If I could rate this warranty any lower I would.

I recently bought a new/used car and two days after I finalized financing and paying $1500 for a warranty from this company, the check engine light was on. I rook it to a certified mechanic at a dealership and they diagnosed the issue as a stretched timing chain and told me it would be $2500 to fix.

I was so happy that I purchased the warranty until The Warranty Group sent someone to the dealership to look at the car and the denied the claim saying that it was a pre existing condition and I was forced to pay for it.

So after getting stuck with that bill, I picked the car up and in a couple more days the check engine light came on again. I brought it back to the dealer to see what it was and they diagnosed it as a faulty catalytic converter. Once again The Warranty Group denied the claim.

The reason you purchase an aftermarker warranty when you buy a car is to protect yourself from these kinds of situations and this company just denied the claim saying that the issue would have developed over time and therefore, would not be covered at all. This was stated to me by their customer service and the Assistant Supervisor of Mechanical Claims, Andrew LaPorte.