I'm a service advisor, and this place is a nightma...

I'm a service advisor, and this place is a nightmare. Submitted a claim, they approved it rather speedily. Had submitted W9 when I set up the account a full day before, they said they needed our W9 to authorize payment. They advised emailing it takes longer and gave me a fax number to send our W9 to. Faxed it immediately.

On day 3 now they said we have two seperate accounts and need to merge our accounts. (We've never dealt with this company before.) Queue the run around. Transferred here transferred there, repeatedly put on ten+ minute holds just to be told we need to be sent to another department, who then does the exact same thing.

If your a prospective buyer of this warranty group, RUN. If your a service advisor and they tell you this is their company, avoid it!