Update: This company has re-evaluated my initial c...

Update: This company has re-evaluated my initial claim. They have agreed to replace the carpet. A lot of telephone calls and time invested by CarMax (Clearwater, FL). Big shoutout to Tyler in Service (and his supervisor) for going the extra mile for it's customers. Could not have received satisfaction without their help & support. My family thanks them!!!

Initial Review: Mexican claim department has supervisors (#989111 'Eugene') that lie to deny covered failure claims. My vehicle was polluted with antifreeze after a covered system failure (heater). We were authorized by company to FIRST have vehicle cleaned for $300 which did not remove this hazardous & flammable chemical. Because this is a petroleum based chemical, it will never dry completely and will result in mold growth causing a health hazard to my family including children and pets. In addition, this is an odorless, colorless chemical and the company is denying the claim BASED UPON NO ODOR OR STAIN (and at first tried to tell us the event never took place)! Even though the company paid for the initial carpet cleaning and said they would replace if cleaning failed. The product saturated the entire carpet surface. All we asked is for front seat carpet replacement which we were told over a recorded line they would do if cleaning was not effective. Cleaning was not effective and now our vehicle is a health & safety hazard. All I want is a safe car for my family as this is a covered repair under a covered system failure and I paid for service that I expect to receive.
Shame on this warranty company. I would never recommend them as honorable.