If you read this before using this company, do wha...

If you read this before using this company, do whatever you can to avoid them. My car has been in the shop for 4 weeks as of today, and not a single wrench has been turned to work on it due to just how terrible this company is. They operate on an inbound call line only which is one of the most absurd things I ve ever been told. I gave them the number of who they needed to call to get my approval moving forward, and they couldn t do it due to this ludicrous policy. In the future, I will likely just pay cash rather than going through my extended warranty with them because that is just how terrible they are. Which I m getting the sense is exactly what they want people to do. If I could rate them zero stars, I would.

Update: After EIGHT WEEKS of back and forth with the repair shop, work was finally able to be done on my car. However, I'm being told by my service provider that they have now changed the costs of labor from what they originally approved for so the repair shop hasn't even been paid. My service provider has told me it is one of the worst companies he has ever dealt with, and that's literally all he does every day. Also, I emailed the address that is given in the reply to this review. They told me they would have someone follow up with me to make sure I was taken care of. They didn't. Which was not a surprise to me, but don't let the apparent kindness of the response below fool you; they don't care. I will stress again, please avoid doing business with this company at all costs.