This is a horrible company. I have had my truck i...

This is a horrible company. I have had my truck in for repairs on multiple occasions. The first was due to a cracked head problem. Southwest motors sold me a truck with a cracked head and the dealership along with First Extended told me that it was my fault that the truck was sold with a cracked head. After 3 months of arguing with them to get it fixed, they approved a USED engine from a junkyard and out of a completely different vehicle than what I have. I offered to pay the difference and they were not having any part of it. Come to find out the engine that they sent me had a cracked valve cover. Now here we are, my truck back in the shop, arguing with this terrible company trying to get my truck fixed. It has been in the shop 6 days this time around and still waiting to hear back. When they finally provide me with an update I'm told that its not getting approved until the valve cover is off and they can send someone back out to inspect it AGAIN after someone has already been out and failed to turn in the required paperwork until the next day!! Seems to me like these people are just lazy, don't know how to do their jobs, or just don't care about their customers. They did approve a rental for 5 days but now here we are on the 6th day still waiting on approval to get my truck fixed and the rental is due tomorrow! They say the rental is only for 5 days and there is nothing they can do about this. How the hell am I supposed to get back in forth to work if they will not provide me with a rental or approve the work to my truck in a timely fashion. I am now worried about losing my job if I don't have a way to get back and forth to work. This would be the third time that my truck has been in the shop for problems that it had when they sold it to me for a grand total of 4 months. This is by far the worst customer service that I have ever had and I will never use this company for warranty purposes again! This is quite the scam that they have running here, take your $2000 only to tell you that they aren't going to honor their service contracts or to leave you without a vehicle after your rental period of 5 days is over. I used to work as a tech and I know damn well it doesn't take over a week to get approval and fix a water pump and valve cover gasket. If I could leave this crappy company a negative rating I would just to show how damn pissed I am!! Please, Please for the love of God never buy a vehicle from Southwest Motors in Pueblo, Colorado or buy the extended warranty from First Extended!! It might end up being a bigger headache than its worth. I hear Bob Penkhus VW has some great quality cars and their service department is actually willing to help you out.