First the good news. In losing a half day of work ...

First the good news. In losing a half day of work to make the phone calls Jasmine and Carol were overly helpful and really identified with my plight. They were very professional and thorough. I commend them.

Now the bad news. First Extended Service Corporation and newer corporate names Assurant and The Warranty Group write and sell service agreements for autos written to allow themselves irrational and unfair loopholes in payment. Examples: Radiators are covered. All the connecting hoses to make them function and productive are not! All major components of the AC system are covered. Recirculation actuator is not! On and on. This amounted to an $1100 set of repairs and the warranty paid less than half. Pitiful. I PAID nearly $2000 for this agreement. The dealer salesman convinced me to go with them instead of Chrysler "to save money and get better coverage." Never again! Don't be fooled. Go with comprehensive and user friendly plans from reputable providers NOT 1 star rated and BBB non endorsed ones. Beware!