My wife and I purchased GAP insurance through Firs...

My wife and I purchased GAP insurance through First Extended Service Corporation, which was offered through the dealership that she purchased her Jeep at. This dealership has since been closed.

We paid her car off and canceled the GAP Insurance and it has been confirmed cancelled in writing since November. We were told to wait 6 weeks to verify that the dealership has issued the refund. Well the dealership was bought out, so no refund from them...we tried.

Calling in December, the representative told us that if the dealership doesn't accept the refund and issue us a check, that at the end of 6 weeks they would void the dealer refund and issue us a check directly.

Since then, we have been told that a check was mailed to our old address and was asked to provide our current address. We received internal emails from two employees that our account address was updated on February 5th, so at least we know they have our address down.

Today I called, and was told that they are still waiting to hear from the dealership... which was the step we supposedly completed in December? I understand this process if complicated with a closed dealership, but we have been lied to repeatedly.. on a recorded line nonetheless.

So in conclusion...
We have confirmed the policy has been cancelled.
We have confirmed the dealership will not be providing a refund.
A check was reportedly issued to our old apartment from several years ago.
A stop payment was put on the check when we updated the mailing address.
Now we are again waiting to confirm the dealership will not be providing a refund.

Lesson learned, purchase cars in cash.