Sales and service are both top notch in my experience. I have been happy with both automobiles I have purchased and had serviced there and would recommend them to anyone thinking of a VW product.
Excellent customer service, no comparison to other brand dealerships in the area as we went through all major dealerships in search of our new automobile.
Cheers for Mike J probably the best car salesperson in the area.
Straight up deal with Mike Raab. Great new car pick up experience and friendly staff. I would recommend Waterloo VW highly.
Excellent service. I would highly recommend this dealership and Rob Vagacs!
I liked the way both Robert and Shaun explained the process to me, which helped me to not look further for any other dealer in the town. It took them only 2 days to deliver my very first new car. I will for sure recommend Waterloo VW.
Thank You to Mike Raab and David Krause for providing over the top service to my wife and I with our purchase of our 2018 VW Atlas.
Easy Peasy
Mike found the exact car we wanted on the lot - a used car that might as well have been new! Once we told him what we were looking for, he got right back to us, meeting every need we had. The process itself could not have been any easier. Mike was so relaxing to work with and put us...
Sales staff weren't too aggressive. Service department is pretty decent too.
Quick and efficient service! They even drop my car off for me at my office. Daine is the man!
Not only did Rob take me out to test drive a manual car, he gave me some lessons and coached me while I tried a few laps to try the car out before I made my decision.
My husband and I have just purchased a 2015 Golf Diesel from Volkswagen Waterloo! The staff were friendly, helpful, and very knowledgeable about current news in the auto industry. Our questions were respectfully received and answered fully. Excited to drive the new car, we very much appreciated th...
An absolute pleasure to buy a car here! Everyone is incredibly friendly, helpful and above all, honest with you about your car and the buying experience. I worked with Robert and he was fantastic. Couldn't have chosen a better place to purchase my first car.
Worked with Roy and he was extremely patient and professional while we worked out a deal for my new vehicle. I'm extremely detail oriented and am a perfectionist and Roy ensured I get what I needed to make me happy.
Thanks Roy!
Walking into VW Waterloo after being bait and switched twice at the local Toyota dealership meant I was on my highest defense level (so much so, I even switched brands!) Rob Vagacs was fantastic to deal with and clearly understands that business is about mutual respect and long term relationships. N...
Terrible customer service experience...made an appt for an inspection...thought you needed to go back to original dealership for it...explained that I normally get oil changes done at jiffy because its fast...I asked him what should have been done in terms of maintenance....he just kept saying that ...
Great service, friendly staff. Love my Tiguan.
Update: I continue to receive great service from Robert Vagacs and the team at VW Waterloo. Super happy with my new Tiguan. Thanks!
VW Waterloo always takes such great care of me! I've been dealing with Robert Vagacs for ages so it's like seeing an old friend I haven't seen for a few years. Robert's attention to detail and no pressure attitude make the whole process so easy. He takes the time it takes to make sure everything is ...
I had a great experience purchasing my new Jetta through Volkswagen Waterloo! Friendly environment and I felt comfortable asking any question that came to mind.
Had the pleasure of dealing with Volkswagen Waterloo and I feel I've been turned off from ever wanting to deal with any dealership ever again. Luckily the car wasn't for myself or I would have just walked out laughing at how ridiculous the whole situation was. I heard stories of how amazing VW Water...
I just had my first service appointment at VW Waterloo which was handled by Mitch, one of their service advisors. I had several questions that Mitch answered thoroughly and patiently. I appreciated the time he took to go over everything with me and felt very assured that my car was in good hands. ...
Just bought a demo Jetta. Robert V. was great. Enjoyable to deal with, no pressure at all and very knowledgeable. Highly recommend VW Waterloo and Robert.
Great dealership with a very handy shuttle service.
Very impressed with the quality of service from the VW Waterloo team - from the friendly staff, beautiful dealership and overall attention to detail, I felt very welcomed and cared for. Special thank you to Jared, Justin and Hugh for making the experience of buying my first car a great one!
Dealt with Robert Vagacs. Helpful and friendly with a low pressure approach. Of course the car sold itself as well. The 2014 Tiguan with manual transmission is just fun to drive.
We purchased our very first NEW CAR from Volkswagen Waterloo. We dealt with Justin and had a fantastic experience. The car we purchased was not on the lot, and Justin kept us in the loop while we waited for the car to come to Waterloo. He also spoke with our Insurance provider and gave them some ...
Didn't buy. Was told the Atlas as big enough. It wasn't. Not a big fan of the sales team.
Originally my wife and I had a negative experience with the service department. But with a little trust, we decided to give the facility another chance. Full restitution! Our experience was very pleasant and helpful. Dave showed us a level of care that every customer deserves. Unfortunately I did n...
Very disappointed, I have been bringing my car to VW Waterloo for 6 years for every service, last august I took it to them for an issue where my car wasnt starting all the time so they put in spark plugs said that was the issue and sent me on my way. 2 days later it wasnt starting, had it towed to t...
Recently bought a car from VW Waterloo. Thanks to Michael Raab and the team from VW Waterloo the experience was very good. Professional and very courteous. Totally recommend dealing with them .
GREAT OVERALL EXPERIENCE. Mike Jurj was incredible to work with. Not only did he listen to all our needs as a family he also was able to negotiate a great deal. A big thank you goes out to Jared McGregor as well who also helped with my trade in and made everything work. If you are looking for a veh...
It was such an amazing experience visiting Volkswagen Waterloo. Whether you are a Volkswagen person or not I highly recommend visiting the dealership and book an appointment with Mike Jurj (MJ), he is like the friend you all want. It's like you're hanging out with your buddy and end up with a great ...
"So thankful for the VW Waterloo Team and Rob Vagacs"
So grateful to Rob Vagacs for helping me transition back into a VW Golf. You can tell he cares about people first. A true Professional.
I just recently went over to VW Waterloo for routine service. This was my first time. Very prompt and pleasant service. It s a bit of a drive for me, but it was definitely worth the drive and I plan on heading back in the future for any parts or service I may need.
Great buying experience at Waterloo Volkswagen! Thanks to Robert V and the team there! Our 3rd purchase there...see you in 200,000 klms for our next VW!!
Just got our Tiguan serviced at Waterloo VW. Yes I did come from Ancaster all the way here because I have not gotten good service at the Hamilton or Burlington Service Centre. Did you know that one of the many skilled mechanics came in 6 out of the top 10 mechanics in the Canadian Mechanics competit...
We were looking for a quality used vehicle and happened to drop in at Waterloo Volkswagen. So glad we did! The staff -- Robert Vagacs in particular -- were very professional, friendly and helpful. Would recommend that anyone looking for a vehicle -- new or used-- go to this dealership for a look.
Terrible experience.
My Girlfriend and I were looking to test drive a Golf. Walked in and passed 4 employees who were not willing to give us the time of day. Finally one looked at us long enough that he figured he should ask "is there something I can do for you?" After telling him we wanted to lo...
I've used them twice for rust warranty and Brad does an excellent job.
My recent purchase of a 2016 Sportwagon has been a very positive experience. Rob and Shawn at VW Waterloo made the purchasing process efficient and easy through email. On delivery, Rob provided a thorough in-car demonstration of everything and it was a great experience. They provided the kind of exp...
Great service. From checking in to recommendations to speed of service. Will happily come here again.
Parts desk associates are very helpful and spent a good amount of time helping me find me parts for an Audi, which they don't sell since they are a VW dealer. Their expertise and help is very appreciated
Great helpful staff. Always making sure you have a great experience. Prices are reasonable for the service provided.
Absolutely focused only on meeting my needs to get me the car that fit my priorities and budget - well done!
Salesguy Roy gave us excellent services! He is very kind and helpful . Highly recommend purchasing from VW Waterloo!
After the shocking death of our 10 year old diesel Passat we have purchased a 2015 Jetta.
The team at VW Waterloo all pulled together to help us through the transition of getting over the reality that our old car was not worth saving and a new one was in our future. From service of our old car to ...
Awesome service all around. I highly recommend Michael Raab's help. I walked away buying the exact car I wanted. Very pleasant, laid back experience. Thanks again Michael!
Very happy with my VW purchase!
My biggest pet peeve with dealerships is the pushy sales people...you will NOT find that here! I dealt with the GM David, to Mike in Sales and Shawn in Finance, everyone was great. I never once felt pressured to buy a car from them.
I had to chase my application...
Robert was very helpful and knowledgeable when we were looking to purchase our car at VW Waterloo. He was very accommodating and made the process very easy overall. Would definitely recommend Rob when looking to purchase a new car.
I recently purchased a new car from Volkswagen Waterloo. Mike Raab was the salesperson I worked with and he was very helpful during the entire process.
Mike is a genuine VW enthusiast and it comes across when talking with him. He made the car buying experience very enjoyable. When I'm talking ...
I am not happy with the level of service or attitude there and have no desire to go back.
Both of the last two service visits were not completed properly. And for this vehicle, there have only been two services done.
The second last visit, they did not drain enough oil, added there standard amount...
I have took my car to this dealership as my car had some issues, they were very nice and returned the car before the committed date. They provide free shuttle to and fro the the dealership. And i dodnt had to worry about claiming my warranty. The advisors also were very nice and they kept updating...
After purchasing my first Volkswagen Jetta from Waterloo Volkswagen in 2011, I knew that they would give me the best deal and buying experience when buying another Jetta this year. Robert Vagacs and the team at Waterloo Volkswagen are very knowledgeable and I would definitely recommend them to my fr...
I went to Volkswagon after my Toyota yaris was on the way out. Rob V help me out a lot, not pushy and really just wanted to get me into a car I liked! We were also able to get a deal fast and on my terms.
Once I bought they were also very helpful picking me up from work, and helping me out on the...
In 2011 I bought a new Jetta and in 2013 I traded that in for a 2013 Passat. It had more power and more room. I was overall happy about this car.
Recently I started having issues with it. I have less than 60000 km on it. I mistakenly thought my warranty was 5 years 60000 km.
The rear defrost rarel...
I can not say enough about the amazing service I received walking through these doors. I walked in with a series of requests and walked out with a car and all of my needs met. Mike worked so hard to make sure I was 100% satisfied and went well above and beyond my expectations. It was a smooth and st...
This is now my 4th VW purchased from VW Waterloo.
Due to the long-term nature of our relationship, VW Waterloo works with me at a personal and consultative level. They know my vehicle needs, desires and the financial parameters that I need to work within. Based on this information they have bee...
Nothing short of phenomenal!!!
Robert was a joy to deal with. He found me the car I wanted at a very reasonable price. Most importantly, he seems to be a genuinely good and honest person, and was understanding of my foibles as I went through the car buying process. Having dealt briefly with Mi...
Just got my new Tiguan at VW waterloo. The sales and service team is great :) Thanks to Justin and James for making the process as smooth as possible.
I buy alot of OEM parts through this dealership, and I've gotten service done here a couple times. They've always given great customer service. Today I talked to their service tech for almost 15 minutes about a repair I'll be doing myself and got a ton of advice. If I was going to buy a new VW, I...
My Family Purchased a New Tiguan from Volkswagen Waterloo. They put the fun into purchasing a vehicle. They were truthful and honest. Rob Vagacs helped us out tremendously and was very knowledgeable with all the products and options. Kudos to Mike Ritchie for recommending us to Volkswagen! Definitel...
Would give 0 stars if possible. Not a single positive thing to say about my experience with Volkswagen and Volkswagen Waterloo.
I bought a 2016 Golf R. I ordered the car in May to arrive in late June of this year. About three weeks before my estimated delivery I asked Jeritt, the sales manager re...
I want to start by saying that I love my 2017 VW Beetle Convertible however, I did not purchase this vehicle from Volkswagen Waterloo. I went to this dealership in the spring and spoke with Michael Raab. I was very upfront in telling him that I was shopping around for the best price and where I get ...
This dealership sold me a used car and charged me a new tire tax when the car had used tires... They got sued and one day I received a cheque with no apology stating they committed fraud and got caught stealing from their customer base. Their egos are so big they don't care about returning committed...
Daine W & Brad R (and the rest of the service team behind them) deserve this recognition. They've absolutely gone above and beyond with my requests. Extremely pleased with the effort that's been put forward and I can't express how appreciative I am. The 5/5 review doesn't do them justice. Highly rec...
Peter helped us out with getting our pre-owned Jetta. The mechanic in the service centre was also really helpful. We drove from Barrie to Waterloo VW and we were not disappointed :)
We bought a golf and it is one of the most accomplished cars for the money. Volkswagen, well done! Our special thanks to Robert too. VW is fortunate to have such a professional, energetic and talented salesperson on its staff. Robert made the car buying experience very enjoyable.
Service department isn't helpful.
They can't take a simple walk in for warranty. People need their cars fixed, they shouldn't be expected to wait 4 to 6 weeks for an appointment. Considering selling my vw because all of the dealerships in the area are like this.
Also when I went in for my fuel...
I had a great experience dealing with Mike and Shawn. It was hassle-free and very smooth. He went out of his way to locate the exact car I wanted and bring it in for me on a tight deadline. Additionally, I had very specific requests in regards to the delivery that were met without hesitation. I woul...
Might have been nice while buying the car but DONT DARE go back for anything else. The car you have has problems?...THEY DONT CARE - JUST READ THE LOWEST STAR REVIEWS AND YOULL SEE!. Worst vw I've been to (worst experience with management level person: Jared). Sold me a car with many issues that sti...
Evan was amazing and helped me get in a car quickly!
Made an appointment for service two weeks in advance, then watched my car sit in the lot untouched for 40 minutes while I waited.
I live in Toronto and will always travel that extra distance to get the service that this staff provides!
It was an absolute pleasure to work with the staff at Volkswagen Waterloo. Matthew Bird helped my husband and I -- he patiently explained everything we needed to know about the 2019 Jetta bef...
Great bunch at Vdub Waterloo, helpful, friendly and pressure free!!!!!! Worked to get the right car for me (sooo stoked with my jetta)
Purchased a 2012 Golf R from Mike. Vehicle would not go into first gear within one week of ownership. Blame was instantly put back on me without any sympathy from the sales or service department. Had to battle with them constantly to even consider putting through a warranty claim......which was o...
I had a very good experience vehicle shopping from this dealership. My salesman Roy provided excellent services! He was very helpful ,courteous and easy to work with. Highly recommend purchasing from this dealership!
Great service. Called in and they were able to accommodate the day I wanted to have my car service done.
These guys are the best. Great sales and service. Wish they did body work, too.
Best dealership I've ever been to
I honestly can not say enough good things about this dealership. I frequently recommend this dealership if the topic of conversation arises.
Approximately 7 years ago I purchased a pre-owned certified 2003 GTI 1.8T from this dealership. Not only has the car ou...
Excellent experience with the Service Manager, Brad. He was able to direct me to exactly what had to be done and an exact estimate of costs! Very good experience!
Just picked up my new GTI here. These guys are good folks! Never had an issue with sales or service and have been going here for 10+ years. Would recommend to other VW enthusiasts.
I just returned home from picking up my new GTI from Volkswagen Waterloo, and couldn't be happier. The process was relaxed and pressure-free! I had the luck of working with Mike in sales, and he ensured that I got what I was looking for and left happy and confident in my choice. I made my decision o...
I dealt with Alexis she went on and beyond for my VW Touareg . Will recommend their service to family and friends .
I recently purchased a 2017 VW Alltrack from VW Waterloo. Great customer service and purchasing experience - highly professional! From the staff at reception to sales and my experience with the service team as we traded 2 vehicles in for one, everyone was kind and considerate and motivated to work t...
We just bought our second Volkswagen from VW Waterloo! Always love the service! Justin was incredibly helpful, and got us into our first car, a 2012 Jetta and now into our new 2015 one! Would definitely recommend Volkswagens and VW Waterloo!
Had a great experience purchasing my first car from MJ at Waterloo Volkswagen! Definitely recommend. Fair prices, and very prompt and informative service!
There's a lot when you're buying a car. Rob made this so. easy. - he took incredible care of us. All of the annoying things you expect from a car dealership - waiting around, haggling over details, being generally taken advantage of... they just didn't happen. 11/10.
VW Waterloo has looked after me and my family and the many VW s we have owned for many years going back to 1999. I purchased my first VW in Waterloo the Jetta 1.8T. After a few years of researching the VW brand and since that first vehicle was purchased. I have gone back to VW Waterloo to purchas...