Eric Horn

Review of Volkswagen Waterloo

Purchased a 2012 Golf R from Mike. Vehicle would ...

Purchased a 2012 Golf R from Mike. Vehicle would not go into first gear within one week of ownership. Blame was instantly put back on me without any sympathy from the sales or service department. Had to battle with them constantly to even consider putting through a warranty claim......which was only "partially covered" in the end. Avoid this dealership at all costs. Only concern is getting a vehicle sold and off the lot. Worst "customer service" experience I have ever had, and I have worked in customer service and for other dealerships in the past.

Also see below from a canned response from the dealership. They clearly do not care about customer satisfaction in any way. This matter was escalated to the GM. No need to try and save face on a public forum with a canned reply. How about you give an honest reply to the public instead??