Musky

Review of Volkswagen Waterloo

I want to start by saying that I love my 2017 VW B...

I want to start by saying that I love my 2017 VW Beetle Convertible however, I did not purchase this vehicle from Volkswagen Waterloo. I went to this dealership in the spring and spoke with Michael Raab. I was very upfront in telling him that I was shopping around for the best price and where I get the best price, is where I plan to purchase my new vehicle. We ended up getting the best price at Oakville Volkswagen (approximately $3000 cheaper). The sales person in Oakville was very helpful however, she forgot to show me how to use the wind blocker. This past Saturday, my husband and I decided to try it out. We couldn't figure out how to put it in the car and how it unfolded so we went to Volkswagen Waterloo for assistance. Initially the receptionist asked Michael Raab if he would help me. Michael looked over at me and told the receptionist "no, he would not help me". Then the receptionist asked Robert Vagacs if he would offer assistance. Robert came over but was very rude. He showed me how to open up the wind blocker but refused to show me how to install it in my vehicle. Robert made it quite clear, by his actions, that because I did not purchase my VW at his dealership, I was not welcome and would not be helped. My husband and I spent approximately 30 minutes in the parking lot trying to figure it out with nobody coming out to see if they could help. (They could have showed me in seconds). I didn't realize that if I had a simple question or something that would take literally seconds to show me, that I would have to drive all the way to Oakville to get assistance. This will not be the last vehicle purchase in my life time and I will tell everyone I know NOT to buy a car from them. I am very dissatisfied and disappointed with how I was treated and will go somewhere else for regular maintenance and service.