Conrad Fey

Review of Volkswagen Waterloo

I recently purchased a 2017 VW Alltrack from VW Wa...

I recently purchased a 2017 VW Alltrack from VW Waterloo. Great customer service and purchasing experience - highly professional! From the staff at reception to sales and my experience with the service team as we traded 2 vehicles in for one, everyone was kind and considerate and motivated to work towards a solution for the slightly unconventional deal process I suggested (as we purchased during the pandemic). The new facility is an awesome display of the progressive VW design. It is open and bright, clean and offers a pleasant dealership experience for the customer - the staff all commented on how they appreciate the upgrade as well! I look forward to more VW's from here and will definitely return for any maintenance and warranty work as the service staff has been exemplary towards me and all of my contacts over the years. It is clear to me why VW Waterloo is a top performer and consistently recognized by the Wolfsburg crest award from VW. A genuine thank you to everyone for the care for my Alltrack - I look forward to many happy miles with this vehicle.