Would give 0 stars if possible. Not a single posit...

Would give 0 stars if possible. Not a single positive thing to say about my experience with Volkswagen and Volkswagen Waterloo.

I bought a 2016 Golf R. I ordered the car in May to arrive in late June of this year. About three weeks before my estimated delivery I asked Jeritt, the sales manager responsible for my order, to check on the car to see if the status of my delivery was still the same. That same evening I had a voice-mail from the sales manager informing me there was a mixup with my order and that the car was no longer on the way. He then gave me the option to take a car I didn't want or to wait until next year's models where the price would most likely be increased.

At this point the general manager, Dave had to step in to resolve the issue. After waiting to hear from Dave for a few days he told me they got lucky because the exact same car I ordered arrived at a dealer in the GTA. So I ended up getting the car I ordered however it took me reminding Volkswagen Waterloo about the order to get things going and it was also after them pressuring me to take something I didn't want. If I didn't say anything my car would never have arrived and once they realized they screwed up tried to make me take a car I didn't want. I should have known then to cut my ties with this dealership at that moment.

Fast forward a couple months later to my first warranty issue. My right headlight starting allowing in a lot of moisture and condensation. When I first got this checked out at Volkswagen Waterloo the guy at the service desk started telling me that they can seal it in house and how in his experience VW corporate doesn't like to replace headlights?!?! After my face was clearly frustrated and wasn't accepting of that as an answer he asked the other service guy working. The second service guy was quick to disregard what the first one had said and said this would be no issue at all as the car only had 5000k. So please be careful as certain service advisors will give you different information in my experience.

So when the light housing arrived I booked an appointment. I came in for 8am and since it was only going to take an hour I hung out while they did it. After an hour goes by one of the service personnel came to me to inform me when they tried turning the car on they realized the new housing didn't have any light bulbs.. so another hour goes by and my car is ready to go.. except when I'm driving later in the evening I get an error with the front adaptive lighting appearing out of nowhere. So I booked another appointment with VW waterloo and they informed me that when installing the light they missed one of the bulbs. So it took the mechanics at Vw waterloo three tries just to replace a headlight!!!

Fast forward another month and more problems! My driver's side window squeals/whistles when above 120kms and it's only the one window. Then my rear view camera stopped working and my trunk wouldn't open despite multiple attempts at locking and unlocking. I am very skeptical of having their mechanics look at it as transferring light bulbs proved to be an issue.
These cars are ticking time bombs with constant recall and quality issues.

I expressed my concern with Dave about the fact that I've had this car for under 6 months and am already having to make multiple warranty claims which his mechanics can't seem to fix on the first try anyway.
My understanding was that the dealership acted as a meditator for resolving customer issues like this one but that is not the case.

I highly recommend you do your best to stay away from owning a volkswagen and specifically dealing with Volkswagen Waterloo.