Sheryl Hynes

Review of Volkswagen Waterloo

In 2011 I bought a new Jetta and in 2013 I traded ...

In 2011 I bought a new Jetta and in 2013 I traded that in for a 2013 Passat. It had more power and more room. I was overall happy about this car.
Recently I started having issues with it. I have less than 60000 km on it. I mistakenly thought my warranty was 5 years 60000 km.
The rear defrost rarely works. The heat when set to the floor while driving never warms up my feet and the poor people s feet in the back freeze.
My trunk is supposed to pop open when using the trunk release on the key fob.
So I took my car in. I had no idea I was out of warranty. No warning was given to me that I was paying for these repairs.
Upon returning to get the car I was informed that the rear defrost is working fine and that the heat works to Volkswagen specs. They did supposedly adjust my trunk but the next morning guess what... the trunk doesn t pop open
They did not drive the car to see if while driving heat was felt in the back. The car had been sitting in the sun for a couple hours before they got to it.
I should not be surprised By the company s fall back onto it is within Volkswagen s specs since when I bought the Jetta and discovered that its speedometer was out about 7 km/ hr and mentioned this, that I was told that very same thing. It is within specs and we will do nothing. Upon buying the Passat it also has about an 8 km/hr outage. Again they don t care to make a vehicle run properly.
My mother s 2016 Jetta also has a speedometer outage.
With the ugliness of what vw has gone through I m really surprised they aren t working hard to improve their image.
Once this car is paid for I will never buy another vw. And I will share my experience of vw vehicles with anyone considering buying one.