Matthew Lobb

Review of Volkswagen Waterloo

Terrible experience.

Terrible experience.

My Girlfriend and I were looking to test drive a Golf. Walked in and passed 4 employees who were not willing to give us the time of day. Finally one looked at us long enough that he figured he should ask "is there something I can do for you?" After telling him we wanted to look at a Golf he took us to look at his personal vehicle! We cannot buy your car, so why not show us one we may be interested in? When we finally convinced him we wanted to test drive one he told us "it's a new car so don't put too many kilometres on it; maybe just 2." Good grief. It only takes a short drive for me to tell if I'm going to like the vehicle or not; and too bad for them because we loved it. Definitely going to look at a different dealership though because there is absolutely no way we will ever be returning here. Cannot believe the disrespect we received, or the attitude we had to deal with.