Volkswagen Waterloo Review

We recently purchased a new car from this dealership and have nothing but rave reviews with the whole experience. Robert was very friendly and knowledgeable and walked us non techies through all the bells and whistles on our new car. His friendly and professional manner made for a stressless experience. We especially appreciated the attention to detail in all areas of the process. Robert, Jamie and Shawn made us feel as though they were just as excited as we were with our new car. Overall a fantastic experience and we highly recommend this dealer!!

Robert Vagacs is awesome, great service! This is our 3rd VW.

Everything about my experience with this dealership has surpassed expectations. Their is clearly an intention of fostering loyalty at this location because the staff are non-predatory, helpful, generous, and thorough.

When I first purchased my 2013 Jetta, Justin Keyes was a pleasure to deal with. He did not make me feel pressured in the slightest; he gave me an excellent showcase of the vehicle's features; and he gladly worked out a good price for the car with me. He freely allowed me a test drive the car all the way to Elmira and back.

I have also had great service at my subsequent visits to Volkswagen Waterloo. Brad Reinhart runs a tight (and generous) ship over in the Service and Parts department. I expected my service appointment today to be around $300 as I was receiving the typical 45,000km maintenance, some parts as a result of a recall, and they also agreed to put my summer tires back on. My bill came to less than half that price because they did not charge me for the recall (expected) or the tire change (unexpected), and there service was just a better price than I thought it would be. In addition, I received free wiper blades as part of their spring promotion and a coupon for a free car wash.

This excellent service is the reason I will keep coming back in the future, even after the warranty has lapsed, and why my next Volkswagen or Audi will definitely be purchased there.

Excellent experience. Great deal on the vehicle. They did extra service work on the vehicle that I wasn't expecting but greatly appriecated. Car was cleaned and ready for pickup when we arrived. Sales staff are pleasant and not pushy. If you are looking for a VW, I would reccomend you give VW Waterloo a call.

Just got a wonderful used jetta from Mj here! Awsome peoe here, great service!

We simply dropped in one Saturday just looking for a new vehicle and we bought a 2014 VW Passat.
We had great service from Peter. There was a little miss communication with some pricing but VW Waterloo was quick to work with us to make sure we were happy.

Thanks again,
David

Wish I had purchased my Jetta here

Wouldnt be experiencing the issues I currently have with my new certified pre owned vehicle

Brad and his team are some of the few honest mechanics out there

If you live in the Waterloo Guelph Brantford area this is the only dealership I would recommend

We truly had an excellent experience at VW, Waterloo. The moment we walked into the door, Robert Vagacs was there to answer any questions, without aggressively pushing any vehicles. I was impressed with his professionalism and his integrity - not something one experiences too often at a car dealership! The purchasing process went smoothly every step of the way. Mike Idsinga, the manager in Parts also went out of his way to ensure that everything went smoothly for us.

Thanks to all,

Doris

Great experience once again getting into a new vehicle with Rob! Friendly and efficient sales staff here!

My husband and I have both been looking for new cars for at least 6 months. We have visited many different dealerships and done quite a few test drives, however it was the service we received from Rob and the team that helped us make a decision and sign on the dotted line! We first saw Rob in the car promo videos he made and drove from London to sit down with him- and he did not disappoint! He made the process easy and painless! He took the time to understand exactly what we were each looking for- and he exceeded our expectations! He helped us get set up in our cars and even stayed after hours to make sure we were comfortable! He was full of useful information and even followed up after we took the cars home! He was great to work with! Definitely worth the trip!! Thanks Volkswagen Waterloo and thank you Rob Vagacs!! We couldn't be happier with our vehicles!

Best dealership i've ever dealt with for sales and service. Everyone is super nice and helpful, and they make you feel welcome and valued. Can't imagine going anywhere else in the future. :)

Called for an appointment today for my Jetta. Was told they are taking bookings for Dec 6. That's a month away. Called the Kitchener location. I got an appointment for next week. Very happy there's another vw dealership. I will be going there instead.

very pleased with my 2012 jetta. Justin was very helpful. I would easily buy another vehicle here again.

About a month ago I bought a Golf from Mike Juri and he made the process extremely smooth from beginning to end. Additionally, he still helps me by providing answers for any questions that I have with regards to the vehicle even after it is in my possession. All around it was a great experience and it was a pleasure to deal with Mike.

I highly recommend this dealership! My 2015 Golf was totalled (also leased from VW Waterloo), and they set me up with a 2016 off the lot for the same payments I was making on the 2015. It only took 4 days to get back into a car I love and am familiar with, really helping me feel back to normal after the accident.

Mike and Shawn made getting into my new Jetta a breeze. Friendly staff and great service.

Go see Jenn if you're interested in a VW! Love my new GTI !!

I recently purchased a new 2015 Jetta from this dealership. Mike Raab assisted me through the process and he was a pleasure to deal with. He is easy going, answered all my questions, was not pushy at all and the experience was very positive. I love my new Jetta, I know it will serve me well for years to come. This is our second VW and we are extremely pleased with the quality and value for money. We have always had positive experiences with service as well.

Excellent sales and service, helped us out when we had a battery problem and got us in within a hour of calling for an appointment.

Fantastic service, great offering and clean showroom. I've gotten 3 cars in three years from VW Waterloo!

I love my new Jetta, it is even better than my other one, if that is at all possible.
It has many new features and updates, the staff are always courteous and make you feel at home and address all your needs and concerns. I would recommend Waterloo
Volkswagen to anyone.

I've had the pleasure of dealing with both sales and service and this dealership is excellent! Everyone who works there is very happy and willing to help. Genuinely a great place!

We have purchased multiple cars from VW Waterloo and wouldn't hesitate to recommend this dealership to anyone interested in purchasing a vehicle. As usual, we were very well served by Robert and the support staff throughout the purchase process.

Mike the service manager is the most genuine and knowledgeable person I have ever talked to in any VW dealership. The new building is beautiful, and the service people get things done.

Been dealing with VW Waterloo for almost 25 years now and have always had great service. The service team have always been excellent.

Evan Frede was an excellent sales rep. My husband called the dealership and Evan was extremely helpful in securing the car for us until we came in to see it. From the start of the process until the final stage, the purchase went smoothly and Evan was on on top of everything. I just picked up this gorgeous 2019 Rabbit.

I was very happy with the service I received. I bought a used Jetta. Mike and Matthew from the sales dept were Extremely helpful in making a fair deal. It was great to be able look at cars with out feeling constant pressure from pushy sales people.

Everyone we dealt with at the dealership was first-rate. No high-pressure sales tactics, they worked with us to ensure we were choosing the right vehicle for us. We've always found the service department to be helpful too.
They even stayed past closing-time to ensure we fully understood all features of the car we were picking up.
Highly recommended.

We have just bought our first Volkswagen, a 2016 Golf, and are loving it. Thanks Rob for a great sales experience.

I just picked up my 2nd vehicle from Volkswagen Waterloo. Had a fantastic experience! They have such a great team at this dealership...in sales and in service!. Brad and his service team have always helped sort me out and get me on my way... Been a VW guy all my life and have always dealt with VW Waterloo. Its my "Go-To" dealership!
I even drive in from Guelph now!

MJ was a great salesperson to work with. Very knowledgeable and helpful

Excellent purchase (new vehicle) and service (previous vehicle) experiences

This was my very first-time leasing a car, and couldn't have chosen a better place to do so. Roy ensured to walk us through all the different aspects of a lease down to every last detail. He was patient and collaborative in ensuring we got the best deal possible. After extensive research, currently leasing a 2019 Jetta, and it has been a wise decision.

I had a great experience buying my 2017 Golf from Mike. He made sure I understood all of the paperwork and then spent quite a bit of time going over all of the features of the car with me. Everything was easy and hassle free.

What an awful experience this dealership was. We walked in looking to test drive a Golf GTI, with the intent to purchase it that day if everything checked out. The salesman was very standoffish and unhelpful, and was very reluctant about letting us go for a test drive despite our spoken intent to purchase one. He relented and told us to "make sure you only go around the block, people don't buy these with a lot of miles on them."

People don't buy cars they can't test, either, so we went to Guelph VW the next day. They were the complete opposite: cheerful, hospitable, and absolutely effusive about wanting us to go home satisfied whether we bought a vehicle or not. An hour later we purchased a 2015 Golf and will not hesitate to keep giving them our business in the future.

Waterloo VW must be allergic to money or something, because they went out of their way to avoid a guaranteed sale.

Getting a new car can be an overwhelming process. I contacted Volkswagen Waterloo through their website and right away Shawn reached out. He presented me with both new and used options of what I was looking for. The whole process was professional and pleasant. He listened actively to my requirements, showed me a few options and answered all my questions (and there were a lot). Shawn and MJ were extremely helpful throughout the entire process. I'd definitely recommend Volkswagen Waterloo. They go above and beyond.

Waterloo Volkswagen has been a part of our Family for many many years. My father has had numerous volkswagen vehicles for over 30 years. He is 84 and just recently purchased a new vehicle again, from Robert. I had a 2011 Jetta and just traded it up for a beautiful new Passat! I love the personal service I get from the reception who greets me when I walk in, to the Wonderful staff on the service desk, Shawn in the Finance Department and to my Sales Rep Robert Vagacs, who makes the purchasing of a new vehicle easy to understand and stress free! Thank you all to Volkswagen Waterloo for my making my first brand new car experience the best it could be.

Great shop. I've been a customer since 2007. It's great to deal with people that know you by name!

The team here at VW Waterloo are great, very customer focused and accommodating. I've purchased two Volkswagen vehicles from here and had no issues over the last 3 years of being their customer; from purchasing to ongoing maintenance they're very up front with everything. Highly recommended!

Amazing customer service from Jenn and her team at VW Waterloo! Highly recommend visiting this location. Also , just came time for my first service, Matt was able to fit me in much sooner than expected, arranged a ride for me to get back to work and had the car completed way before promise time. These guys take their work seriously! I will definitely return for service!
Top Notch!

My wife and I decided on a Touareg for our family vehicle (us and our twin boys just born). Our experience was totally positive with VW Waterloo. Aside from friendly service, from our first meeting with Robert (and later James as well), to answering our many email questions, we felt completely informed and confident in our choice with VW Waterloo. In particular, the demo on the Touareg's functionality was excellent. This is now our second vehicle from them and we plan to return.

We just drove home our new car from here and the whole experience was a great one from initial visit to handing over the keys! We dealt with Mike R. in sales and his honesty, knowledge, and relaxed approach was greatly appreciated and made for an easy process!

I recently purchased a pre-owned 2013 Jetta from VW Waterloo. After looking around for a while at various used-car dealers, Justin Keyes, was more than helpful to price one out at a great deal for me. Shawn in Finance was very learned in his trades as well. They had given me ample time to be comfortable with my decisions, and didn't rush me in.

Overall a great experience and I greatly recommend their service for anyone looking to purchase a new or pre-owned vehicle.

Very bad experience with service department. Took the car in for AC condenser replacement, they damaged one AC pressure line, took the car to a different shop and they fixed it. They confirmed that AC pressure line was damaged at the time condenser was replaced. They refused to pay for the damaged part. Very unprofessional folks, especially Brad Reinhart, the service manager. Will never take our car at WV Waterloo for repairs. Stay away and save your money.

Best dealership I can imagine. Friendly, efficient, prompt.

The car I purchased from this dealership ended up needing a new engine which was thankfully under warranty. However the salesman told me twice while I was buying the car that it had new tires installed. Truthfully the tires were not new but 5 years old. When I brought it to their attention they made everything right and Shawn the used car manager took care of the situation. Thank you Shawn.

Great sales and service team! Second vehicle purchased at VW Waterloo, including a just picked up 2014 GLI.

We experience a very pleasant experience with purchasing out VW from this dealer. Evan Fade and his manager walk us thru the details and explain all the details that we are asking for. Evan Fade took his time to make sure that we are comfortable with this purchasing and present multiple options available at the time from VW Canada. We are very impressed by his professional care of the customer and I highly recommend to approach him if you intend to purchase a vehicle from this dealer.

Robert at Volkswagen Waterloo and everybody else we interacted with was friendly and very helpful without being to pushy! Thanks!

I may have had only come here touch up paint but it looks like future work such as maintenance on my car will now be done at Waterloo VW due to my recent experience at Crosby VW.

Either way I've always been treated nice at this dealership.

So far reception and parts are pretty good, no idea about service or sales yet because I haven't bought a car yet or got it serviced there yet.

From the moment I contacted them Waterloo VW was responsive and willing to make a deal. They didn't give me any of the usual round arounds you may have experienced buying a car before. Shawn Hagen was a pleasure to deal with. He got me the most I was offered for my vehicle and I felt that I wasn't low balled. He understood what I wanted and what other offers I was considering. He presented several alternatives and let me choose vs trying to shoe horn me into something they wanted. On the day of the pick-up he had the car ready and showed all of the features and explained them thoroughly. Overall it was a great experience and I wouldn't hesitate to recommend this dealership. I know I will be back.

Wife and I just got our 2015 white GTI from Robert Vagacs. We can't say enough good things about Robert and this dealer. The entire experience was easy and pleasant. Highly recommend to anyone. Worth the drive to Waterloo!

Dealt with a minor issue after sale of car in a satisfactory way.

I was very impressed. I went to the Volkswagen Waterloo location directly after leaving a Toyota dealership, and I must say that the difference was night and day.

I was given a much higher level of respect as a customer, and the sales member, also named Brad, was extremely knowledgeable and helpful even though he said he was new to the dealership.

I found a great deal on a 2012 Jetta, and there was not a single hiccup in the sales process. They are very straight-forward and don't try to push you to buy extra features.

At this point, although it's only a week later, I would say I would buy from them again in the future.

I just picked up my 2018 VW Golf at VW Waterloo!
They made purchasing my first brand new car so easy! I couldn t believe how quick they worked to help me figure out budget and other options. They handled everything professionally and timely. I can already say that I ll be back. I am officially ready to rock the summer with my new Golf! Thanks to the team at VW Waterloo and a special thanks to Shawn for the financial aspect, Rob and Mike for showing me the quirks of my new ride and Thomas for making her sparkle and squeaky clean for pickup!

After hearing the horror stories some of my family has experienced, and seeing first hand how some dealerships treat possible clients, Mike Raab and VW Waterloo were a breath of fresh air.

I plan on being a VW driver for life, and as long as I am close to VE Waterloo, I will be shopping there exclusively.

Most painless experience I have had, and the service was truly top-notch!

Keep it up guys and thanks again!

I booked my car in for a basic oil change and headlight replacement. The appointment took an hour and a half and while there one of the service reps named Dave treated me very poorly right from the start barely acknowledging my presence, I am not sure if this is how he treats all customers but got the feeling it was because I am a woman and figured he didn't need to pay much attention to little old me. The fee for changing my headlight was the same in labor as the part cost which seems ridiculous.

My car has 65,000 km and has been in multiple times to this dealership regarding noises coming from the back and each time I have been told it was nothing only to find out today after the warranty has expired that my entire brakes and rotters are shot which I'm sorry could not have happened that quickly and seems like it is something to do with the car lacking in quality.

My boyfriend called the manager Brad who to be perfectly honest was both rude and unprofessional.

I would steer clear of this dealership at whatever cost you can, they are snakes. Let's hope the Kitchener location has better staff.

I drove far from home to achieve two things:

sincerely reduce volume of bullshit
score a great deal

I managed to do both. Robert helped me get into my new car - and i'd highly recommend doing business with him.

We bought my 2015 Jetta from Justin. I found Justin to be patient & full of knowledge without being pushy. Over the last little while, we would stop by frequently and ask questions , check possibilities & Justin was always helpful.
Our family drives VW because we believe in the product and working with Justin, Shawn, Brad and the rest of the Volkswagen Waterloo was a great experience.
Thanks everyone, cheers.. May

Bought a 2019 Tiguan from VW Waterloo and was satisfied with the buying experience. It took some back and forth but we were able to net out on a price that was reasonable. The salesperson who helped us was knowledgeable and accommodating. Would buy from them again.

Great service, lovely facility, and I love my new Golf!

Very professional, knows everything about Volkswagen. Had good experience.

Great people, exceptional service and no hassle buying process. Highly recommended!

We dealt with Robert and Shawn at VW Waterloo ad had a great experience. We bought a demo Jetta and got a great deal! (They even saved us a little bit extra by giving me the recent Graduate discount that I had no idea existed- bonus!). I did have a little issue with my vanity light not working, but the guys were quick to get us in and address the problem. Overall we had a good experience, and I really enjoyed that the guys were still happy to answer questions and help us out even after we signed on the dotted line. There was definitely an effort made to make sure we were happy with our new car, and the great service didn't go unnoticed.

I recently purchased a 2019 Tiguan from Waterloo VW. Mike and Jared were both extremely helpful answering questions via email and in person. I received excellent demonstrations with the vehicle prior to purchasing and after. I had an great experience thus far.

I will update this review regarding service when the time comes.

I found Waterloo VW just after having been very disenchanted with car dealers and dealerships and was pleasantly surprised to find them very professional and attentive to me as a person and not just a source of a sale.
I wholeheartedly endorse this dealership and would not hesitate to return to Waterloo VW for future car purchases. Oh yes, the car is a Jetta and I LOVE IT!!
Thanks Robert Vagacs.

I had the best experience with Volkswagen Waterloo! Rob Vagacs was my sales Rep and he was very thorough and went through all the gadgets and features of my new Jetta! Everyone was extremely helpful and welcoming! I would recommend VW Waterloo to anyone. Keep up the great energy and work!!

Great Service and no pressure sales. Really handle all my TDI emmissions test questions and made me feel at ease. Happy with the new VW

I have been to 4 different VW dealerships due to travelling for work and this was by far the best for service and professionalism.

Worked with Justin to replace my TDI wagon. He was knowledgeable, and was willing to spend the time with me to come to an agreement that I feel was fair. Look forward to working with the crew at VW Waterloo again in the future.

Great experience at this dealership.Brendan Collins was very friendly and knowledgeable. Provided excellent service. If you are looking to buy a car at this dealership, make sure you ask for Brendan!

Excellent experience purchasing a Jetta from team at VW Waterloo. Thanks to MJ for all the help, very professional!

Wonderful service department. I have found Alexis and Daine to be par excellence and you can have your peace of mind when your car goes in.

Very happy and excited to get our second VW from Volkswagen Waterloo. We bought our first car from here in 2016 and were already impressed by the kind of service and response we got from Rob Vagcas and Shawn Hagen. And when the time came to get our second car the first thing that came to our mind was VW Waterloo and these amazing guys and, they again did an excellent job by providing us with and outstanding deal and exceptional top notch customer service. Again second time in a row we did our deal over the phone and only meet these guys when we went to pick our car and were surprised to see the car exactly the way we wanted.

VW Waterloo is the best , thanks a ton Rob and Shawn.

We bought our first car from Robert a couple of years ago, and we had a great experience. There was no pressure, and they were very accommodating to our questions.

We just bought a 2015 Jetta from Robert Vagacs, which makes it our 4th VW car from this dealership from my extended family. Robert has always been a pleasure to deal with and has always been very fair and very comfortable and easy to work with. This was the first new car my husband and I have ever purchased. Robert addressed all of our questions and was very patient with us through the whole process. Thanks Robert.

I bought a new 2013 Golf Wagon at VW Waterloo and was very happy with their service. The salesperson (Mike) was accessible and forthright. I knew exactly which car I wanted from the start and I was in a hurry to get it because my old Jetta was breaking down. The sales team at VW Waterloo was quick to find my car and offer a very competitive price - no sales gimmicks or haggling - which made it easy to choose to buy from them rather than another dealership in SW Ontario. The Golf Wagon is a bit pricey, but I'm definitely happy with my purchase.

I just bought a new Tiguan from Volkswagon Waterloo and I love it!

There was excellent customer service! Jamie and Robert were extremely knowledgeable and helpful throughout the whole process. They talked me through all of the features and helped me find the car that was right for me. I am very happy overall!

My experience with VW Waterloo was hands down the best I've had at any dealership. Everyone was super accommodating and super helpful. 10/10 would recommend to anyone.

Mike is the best car salesperson I have ever worked with. He was very laid back and let the car sell itself and it did. He is very knowledgeable about the cars he is selling. The dealership went above what was necessary to sell the car and turned a used vehicle into something better than new. I would recommend this dealership or Mike Raab to a friend.

Best dealership experience I've ever had. From both the sales and service team. Top quality all around.

Mike and Daine went above and beyond to help me out!! Highly recommend!!

I recently purchased a 2016 Golf, it has been the second purchase we made from VW Waterloo. The staff members are super friendly and knowledgable, it was just a great experience overall. Thanks to Mike, Brad and Shawn!

My wife and I recently purchased a 2012 Passat from VW Waterloo and we were both extremely happy with the level of customer service we received. Having never considered Volkswagen before, I would like to mention we were both shocked at how impressive the Passat really is: I would highly recommend it ! During the sales process, we dealt with Robert and we can only say that he exceeded all of our expectations and made the process stress free. The day we bought this car, we had visited a number of other dealerships of varying brands and we can say with absolute certainty that VW Waterloo was head and shoulders above the competition. If you are looking to purchase a Volkswagen, I would not hesitate for a moment to recommended this dealership and especially Robert to help you with the process. Thanks again VW Waterloo !