Eric Winterhalt

Review of Volkswagen Waterloo

This dealership sold me a used car and charged me ...

This dealership sold me a used car and charged me a new tire tax when the car had used tires... They got sued and one day I received a cheque with no apology stating they committed fraud and got caught stealing from their customer base. Their egos are so big they don't care about returning committed Volkswagen customers. This is your dealership in a nutshell: Bought my 2003 B5.5 Passat V6 from here. They wouldn't sell me an oil sensor plug for my oil pan, arguing an inisiting their computer was right and that it had an oil sensor when I was staring at the old one under my car and refused to take my money. I believe the guys name was Mike from parts. Lastly the day I drove my car off the lot the serpentine belt snapped. Every belt after had lost one rib within 100km many mechanics have filed pulleys trying to resolve the issue but every 25-50k km they kept breaking it wasn't until today we realized the alternator they put on the car had the wrong pulley this entire time. It's supposed to have 6 rib gaps but these careless idiots put one with only 5 leaving me stranded several times, spending hundreds on belts on the car without knowing the issue. I have called today once figuring the issue out to see if they will claim responsibility with the service record of belt being changed the day of purchase...They refused to honor Volkswagen's 13 yr rust warranty when my hood has deteriorated due to their lack of design. My old passat b5.5 1.8t got an engine swap under warranty for an over heading issue and they put an oil burning engine in forcing me to top up 1L of oil per 1k km inisiting that this is completely normal. These guys cut corners for a quick dollar. Not to mention steal from you without you knowing, and don't even know their own cars well enough to sell you parts or maintenance your vehicle. Also they promised a friend of mine their new golf in a week after four weeks the car still wasn't there. After charging a few thousand more than other dealers, they ended up pulling the sale and going somewhere else for cheaper and got the car within a few days. They need to admit their mistakes and fix the issue with my costs for the belts I will have to take action and send letters to VW Canada to get a new alternator, and rembursement for all the belts I've bought and service for trying to figure out the problem, not to mention loss of wages due to being stranded at the side of the road. Don't let these joker's scam you because all they want is your money and you at the side of the road coming back. Update: VW Waterloo owned by David Kraus refused to look at the car even though the record of the belt is there and the s/n of alternator is there. Called VW Canada they say dealers can do whatever they want they are independently owned which means they don't have to hold up their warranties or certifications. Aka they have zero accountibility for their brand. You'd think how badly their hurting after the scandals they may consider caring just a little bit about their customers ...