Terrance Lade
Reviews 1
Dean Peter
Reviews 1
Rude employees. Can not contact a live person at c...
Rude employees. Can not contact a live person at corporate they just lost over 10k in business with me also company is donating heavily to Koch brothers and republicans. That might explain things
alicia d
Reviews 1
Terrible Customer Service. Don't order anything f...
Terrible Customer Service. Don't order anything from their website, they cancel orders without notification. Once it is cancelled you cannot speak to anyone about it and you will never know why. However, they will keep your money for a couple of weeks before they refund it. You are completely at...
Erwin Ramirez
Reviews 1
Had an issue a the Gurnee IL store. I preordered ...
Had an issue a the Gurnee IL store. I preordered building materials with James Dulen on 2/17/15. I prepaid for the items over the phone. James suggested to have the items picked up to save the delivery charge. He said Menards staff will pull the items and work with my guys to load on our truck t...
Alex Jacobson
Reviews 1
If you need a job. Work here. But they treat you a...
If you need a job. Work here. But they treat you as number not a employee.
Gregory Zanis
Reviews 1
I just had one of the worst experiences of my life...
I just had one of the worst experiences of my life at Menards. I tried to return a knife about a month ago without a receipt, I threw the receipt away because I didn't plan on returning the knife. I found out the knife they sold me was Illegal because it was spring loaded so I went to return it they...
Charles Kubiszak
Reviews 1
My mask I bought from menards broke while cashing ...
My mask I bought from menards broke while cashing out the young cashier completely freaked out customer service mgr said ok finish my order but the cashier made a big embarrassing deal out of saying it was her right to refuse me service and than service mgr stood by her after a minute ago saying it'...
Ted B
Reviews 1
I just came from shopping at the Menards in Apple ...
I just came from shopping at the Menards in Apple Valley, MN. It was horrible! The 8 a.m. to 9 a.m. hour Sunday morning was to be for Senior citizens. That was not the case! There were people in the store from all age brackets. Social distancing was not being practiced and there was no one fro...
Maria Tovar
Reviews 1
People have always been wonderful at Menards, and ...
People have always been wonderful at Menards, and for the most part have been helpful. But, last night on November 14, 2016 my family had a very uncomfortable incident at the Goshen, IN store. As my brother and dad approached the register, the cashier (Pamela) seem to be nice. My brother asked her i...
David Murphy
Reviews 1
Menards told me that I was receiving treated lumbe...
Menards told me that I was receiving treated lumber. A $10,000 deck was built using this lumber. The lumber was not treated. The store general manager told me that he could not do anything & that I would have to take it up with corporate. There is no phone number or e-mail address to contact any...
Erika Cowell
Reviews 1
Poor quality, no customer service. High shipping ...
Poor quality, no customer service. High shipping charges, received USED product - have no resolution and no response from Customer Service. Worst consumer purchase I've ever made.
Tom Bag
Reviews 1
No speaking person for customer service, 0 stars i...
No speaking person for customer service, 0 stars if there was an option. If you have issues dont plan on quick resolution as the only form of communication is emails. Ordered 4 items, 3 came broken, fourth seems to be lost but will bet when it arrives it too will be broken. This company needs to get...
Lisa B
Reviews 1
Refused service because I CANNOT medically wear a ...
Refused service because I CANNOT medically wear a mask. Wish I could give negative stars. Will be contacting ADA and LARA
SCP Foundation
Reviews 1
Great lawns
Beverly Jensen
Reviews 1
I ordered a portable air conditioner from your on ...
I ordered a portable air conditioner from your on line store, paid for shipping to my home, this was on June 4th, on June 10th I requested a tracking number, the next day I entered the number given by your customer service, it was not a valid tracking number, after many e-mails I was sent a thru the...
Silver Springs Campsites
Reviews 1
Unbelievable....Menards has a new policy of NOT ta...
Unbelievable....Menards has a new policy of NOT talking to their customers....WOW! What has this world come to.....moving my business to a competitor!! Won't even talk to you about a defective product.....you have to submit your complaint in writing and they might get back to you in 30 days!! It ...
Sarah Kocken
Reviews 1
Menards-West is horrible. Cashiers are rude, and d...
Menards-West is horrible. Cashiers are rude, and don't care about making it right. Wouldn't give me the value of a 50 cent coupon because their scanner couldn't get it to scan. Every other store in Eau Claire accepts coupons that don't scan--they just manually put them in. Even Menards-East took a ...
Neil Nelson
Reviews 1
Good prices but have to watch the quality
Roger Anderson
Reviews 1
Called two stores and talked with four different e...
Called two stores and talked with four different employees in the kitchen cabinet department and no one could tell me the warranty on their Klearvue kitchen cabinets. One even told me to look it on line but I couldn't find it. Another looked it up but could only find what wasn't covered, which was ...
Suzanne Thieke
Reviews 1
Beware of ordering online. I ordered a sink grid, ...
Beware of ordering online. I ordered a sink grid, paid over $153.00 for it and it didn t fit so I returned it to the store and they charged me just under $36.00 restocking fee. The restocking fee was not disclosed when I placed my order! This is fraud in my mind. You can t talk over the phone to a...
Barry B
Reviews 1
AVOID AVOID AVOID Promised order not delivered. ...
AVOID AVOID AVOID Promised order not delivered. No human customer service, only email customer service. I called their corporate office and the operator would not connect me to anyone. What a joke. Go to Home Depot or Loews. If I could give them no stars I would.
Daniel Zimmerli
Reviews 1
Went in to rent a wet masonry saw after buying $60...
Went in to rent a wet masonry saw after buying $600 worth of tile. Not only did the customer service representative fail to give me the water bucket for the saw (which I worked around by using a hose and some zip ties) they accused me of stealing it when I went to return the tile saw the following d...
Barbara Schoch
Reviews 1
Love this store. Huge and they have everything.
Kent Butterfield
Reviews 1
I use Menards whenever possible. I find their serv...
I use Menards whenever possible. I find their service to be first rate and their employees to be well schooled in how to treat a customer.I travel for a disaster response organization and I prefer to use Menards whenever we are near one. Dave, the contractor desk manager in Moline, Il is phenomenol...
Roy St John
Reviews 1
PURCHASED A DC PELPRO STOVE FROM BOLINGBROOK LOCAL...
PURCHASED A DC PELPRO STOVE FROM BOLINGBROOK LOCAL ONLY TO GET IT HOME TO DISCOVER MOST ASSEMBLY BOLTS MISSING ENTIRELY AS WELL AS THE HANDLE, WHICH IS IMPORTANT TO HAVE BECAUSE THESE THINGS GET HOT. THE G.M. THERE HAS REFUSED TO PROVIDE FOR ANY REMEDY OTHER THAN RETURNING THE ITEM WHEN HE COULD THR...
Consummate Canine
Reviews 1
Have MULTIPLE rebates that their Rebates Internati...
Have MULTIPLE rebates that their Rebates International system says were mailed... never received a single 1. No phone number to call, at Menards Corp or Rebates International. Going on a year unresolved. It's a complete sham. WORST customer service both at our local store and corporate.
Craig Casler
Reviews 1
Menards sponsors participation in Nascar, a very r...
Menards sponsors participation in Nascar, a very risky activity, yet now refuses to let me in the door without a facemask for perceived safety reasons. Shut them down until everyone else is allowed to open. I won't be back, ever.
Jon Lowy
Reviews 1
It's ok but they do not sell good brand name tools...
It's ok but they do not sell good brand name tools! No Milwaukee tools or Makita etc. Only cheap junk. However other than most of their lumber most of their building materials are really good.
Perry Leffler
Reviews 1
Lost my rebate, and still working to get it resolv...
Lost my rebate, and still working to get it resolved. Thank goodness, I kept copies. There is no one to talk too, the system of process is outdated. I am going to file with the better business, and attorney generals. I think there is no accountability for issues. Terrible process, and terrible...
dennis waller
Reviews 1
Best place ever
Paul Tiller
Reviews 1
They don't warranty any of the gas powered items. ...
They don't warranty any of the gas powered items. They will tell you that even if they don't work, the day you bought it, you need to take it to a service center. (there isn't one locally) there it sits two weeks.
So its an hour each way. (four hours) to get it to the service center and back.I am i...
Jorge Alfaro
Reviews 1
The worst people on the plant to deal with. Uneduc...
The worst people on the plant to deal with. Uneducated in their products or services that they have or carry.
"I will never do buisness with this company again!"
Danette White
Reviews 1
Very friendly people
Miranda Paciorek
Reviews 1
They are very rude! I will never go to a Menards a...
They are very rude! I will never go to a Menards again.
Carissa Rollins
Reviews 1
West Milwaukee "Miller Parkway" Menards is horribl...
West Milwaukee "Miller Parkway" Menards is horrible. The managers at the building materials desk don't care about customer service. They all have a crappy attitude and act like your bothering them if you have a question. Most of the low end stockers and checkers are good, but all of the managers suc...
Constance Bryant
Reviews 1
Today, after ambling through this big box store fo...
Today, after ambling through this big box store for at least two hours, we were finally able to acquire the assistance of a staff in a department with drill chuck tools because the disorder of the merchandise made it impossible to ascertain accurate pricing before making our decisions. The staff pe...
Nick Mitchell
Reviews 1
Everything about the company is terrible. I hate ...
Everything about the company is terrible. I hate going there!
Michelle Quick
Reviews 1
I went into menards and spent 500.00. The cash reg...
I went into menards and spent 500.00. The cash register messed up and charged me twice. I was assured that it didn't go through even though I could see it did on my bank app. ( dealt with Amy) I am a single mother of three kids who can barely work because I'm taking care of my father who has cancer....
THOMAS HUNT
Reviews 1
Im disabled and I have to use the electric shoppin...
Im disabled and I have to use the electric shopping carts and you only have 1 and the last 4 times I've gone in there it's been gone so I have to go across the the road to Lowe's they need to get some more of them carts in there store or ill stop trying to shop there
bali kasami
Reviews 1
Ok
Maurice Dubois
Reviews 1
i am related i believe to menard family . Jerry Me...
i am related i believe to menard family . Jerry Menard , Alotona , Ny .
born 1867 married to Marceline Blow born 1878 .
P B grt
Reviews 1
Summary: Not recommended
Summary: Not recommended
Pros: Big store
Cons: Some adds are deceptive
Supra Fun
Reviews 1
Ordered & Paid for materials, when picking them u...
Ordered & Paid for materials, when picking them up it was determined what was claimed to be in stock WASN'T. Then had to quit roofing project. Was told they were to be order & available in a few days. Returned to get materials they had sold neatly all stock, this delayed the completion again. So my...
Josh Brennan
Reviews 1
A dog was allowed by management to suffer in a loc...
A dog was allowed by management to suffer in a locked car for over 40 minutes. I trusted when I spoke to management they would resolve it by paging for the customer, I gave them a full description of the vehicle, or by calling the police. They did neither. The dog suffered. When I came out of the st...
Bojana Halilovic
Reviews 1
Placed an online order to be picked up in store......
Placed an online order to be picked up in store... Nowhere did we get an estimated time of arrival. We thought that shipping to store will happen faster than shipping to our home address - we were wrong! Not only did we find out that our order is going to take a full month to arrive, but there was A...
David Johnson
Reviews 1
Great deals can't beat the 11% on everything
Bill Harris
Reviews 1
Made a delivery in Waterloo, NE and arrived at 8:...
Made a delivery in Waterloo, NE and arrived at 8:14 am for a 9:00 am appointment. Right away I was told this is a "first come first serve" location. Normal industry unload time is 2 hours then the driver would start collecting detention pay for any time after that. I was told flat out Menards do...
Jon West
Reviews 1
HORRIBLE SERVICE. Workers are disrespectful and ru...
HORRIBLE SERVICE. Workers are disrespectful and rude. Was not able to complete shopping and will never return to a menards store Ever Again.
Charles C
Reviews 1
Ordered items online to be delivered from the Sava...
Ordered items online to be delivered from the Savage,MN location and it has been total chaos. The money saved by shopping with Menards instead of Home Depot is not worth the headache. This has to be the worst shopping experience I have ever had.
Curtis Faux
Reviews 1
I misordered a countertop refinishing kit the cost...
I misordered a countertop refinishing kit the cost was $231. While I admit this was my mistake, the store charged me $117 to return this it, and only refunded $121. That is excessive. I probably will not do business with them again. On top of that when I reordered the correct kit it was missing som...
Tony Kinde
Reviews 1
On December 23 we tried to return 3 light fixtures...
On December 23 we tried to return 3 light fixtures we purchased from Menards in Livonia. Melissa at the return desk literally ripped them out of hands and said that we were not supposed to have them, that there had been an error on a special order that we made and that we "illegally" were in possess...
M Polimus
Reviews 1
I ordered an item from the online Menards site. It...
I ordered an item from the online Menards site. It was cancelled the next day without notifying me or providing any reason. I found out about it 5 days later when wondering about the status. No one at my local store can help me and there is no one to call for online support (only e-mail form submiss...
Jim Bidland
Reviews 1
Good luck getting through to their corporate offic...
Good luck getting through to their corporate office. They don't answer their phone. I'm so disgusted with their customer service, they've lost me as a loyal customer. For someone who has shopped their for over 30 years, I will never again. HOME DEPOT or LOWES is now my home improvement store...
Lana Anderson
Reviews 1
I will NEVER go to a Menards AGAIN!! We weren't t...
I will NEVER go to a Menards AGAIN!! We weren't told they were discontinuing our laminate flooring, and, in fact WERE TOLD that they "would never discontinue this flooring." Went back again to finish getting 5 or 6 boxes and there were NONE...they said it was discontinued. No warning, no sign, n...
Stacy Adams
Reviews 1
It's sad to know that I used to work for this comp...
It's sad to know that I used to work for this company. .. an I got injury on the job, an one of management team had the nervous to lie, an say that I didn't come to him.. an tell him that I was injured. .. when he told me... that he was busy, an to hold on.. before I punch out... because we wad shor...
Wendy
Reviews 1
What a ridiculous mess! Over a quart of paint tha...
What a ridiculous mess! Over a quart of paint that the lady at paint counter w breath u could see because it was so foul. Couldn't mix paint got the color every where but in the can. Then shook it as tho that would hide the fact it was all on the rim. Left paint at register as the 20yr. Old door ma...
Gordon Gekko
Reviews 1
One of these days someone maybe me is gonna initia...
One of these days someone maybe me is gonna initiate a class action suit against menards over your scam rebate program. Ive submitted several rebates in 2019 and have yet to receive any of my rebates.
obaid Mir
Reviews 1
Very disappointed on how i was treated as an emplo...
Very disappointed on how i was treated as an employee
Debbi Stalder
Reviews 1
We have shopped Menard's for years and have been p...
We have shopped Menard's for years and have been pleased with their service until our last major purchase. We recently purchased four doors for our new home - about $5,000 worth. Unfortunately the doors did not arrive on time as promised - about one week late. This ended up costing us an extra $5...
Tom Cartmel
Reviews 1
This is my go-to store for about everything. Pric...
This is my go-to store for about everything. Prices are very competitive, often lower than Lowes or Walmart.
Akylbek Teshebaev
Reviews 1
Slow slow slow they don t pay detention!
Temple Joseph
Reviews 1
BUYER BEWARE. I purchased a fridge, stove, dishwas...
BUYER BEWARE. I purchased a fridge, stove, dishwasher and microwave from the Hanover Park store. The salesman recommended someone to connect the appliances, he actually put the referral in my hand. They sent out this man who spent 8 hours here and all he did was hook up stove, which I could've done....
charish gillespie
Reviews 1
Terrible customer service. They do not have any ph...
Terrible customer service. They do not have any phone numbers to contact. The only contact is via email and I have received no help in any fashion.
Andrew Ellis
Reviews 1
5 hour live load time.
Lisa Shroyer
Reviews 1
We have shopped Menards for alot of our home makeo...
We have shopped Menards for alot of our home makeovers. We went to buy landscaping bricks which was marked. 36 cents and they said it wasn't the right price so I had to go get the sticker from the shelf bring it to the register and the Manager said it wasn't the right ones. I said go take a look and...
Eric Hatten
Reviews 1
Love shopping here
jerry vannosteron
Reviews 1
Republicans are true scum. John Menard is a little...
Republicans are true scum. John Menard is a little boy.
M DV
Reviews 1
Their "Send to Store" service is horrible! I have...
Their "Send to Store" service is horrible! I have waited nearly a month for a small item. The item is produced in the usa. It takes a minimum of a week to ship.
That is inexcusable!
Ryan Knott
Reviews 1
This place reeks of mediocrity. They don't give tw...
This place reeks of mediocrity. They don't give two hoots about you. Tried to return a faulty AC unit. I recently had to get a new check card because Wells Fargo requires it. And because I didn't have the same card I had when I purchased the AC unit, they couldn't refund this $200 broken AC unit. St...
Senad Cejvan
Reviews 1
Fast in and out. Maybe 40 min for delivery.
Walt O'Riley
Reviews 1
Being a business owner, I acquired a Menards Contr...
Being a business owner, I acquired a Menards Contractor credit card. I use Quicken for all of my tracking & accounting. I just learned today that the Menards credit card WILL NOT link with Quicken to download my transactions! WHY in the world would a company as large as Menards, NOT allow transactio...
Kurt Borgmeyer
Reviews 1
Menards will screw you.
Bobby Leach
Reviews 1
As a general contractor I can tell you that my per...
As a general contractor I can tell you that my personal experience with Menard has been challenging at nearly every turn. Customer service is absent, the corporate office is useless reaching out to them as they just push you back to the store, the "I don't care" attitude is the only experience I tak...
julie kay
Reviews 1
Extremely poor service I will go to Consumer Affai...
Extremely poor service I will go to Consumer Affairs and file a complaint their treatment of their customers is disgusting especially when they got the order wrong! Update I just filed a complaint with Department of Agriculture and trade and Better Business Bureau.
James Bossman
Reviews 1
Today is a sad day, I have shopped at Menards for ...
Today is a sad day, I have shopped at Menards for over 25 years plus I use to work there and I was very proud to work there. Today I went to shop at the Red Wing location and as always found everything nice and easy, went to the register with no problem. I was with a friend of mine who has asthma, s...
Kip Miller
Reviews 1
Very poor customer service @ Muskegon, MI Harvey S...
Very poor customer service @ Muskegon, MI Harvey St Store. Almost like a trap. I even used to work for this company. Very disappointed in what they have become. We ordered a door, Knotty Pine, and one of the knots looked like a huge poop splatter against the door. This was to be installed in our dau...
Bill V
Reviews 1
Where do I begin? A company with no telephone opti...
Where do I begin? A company with no telephone option to speak to anyone at the corporate level. They want you to write a letter - LOL (its 2020). That should tell you a lot about this company. They talk about customer service being important but it s only lip-service. Don t believe me? Try calling...
Dawn Tucek
Reviews 1
Manager, Mike Humphrey. Store Manager, at 3101 Sou...
Manager, Mike Humphrey. Store Manager, at 3101 South Oakes Road in Sturtevant, Wisconsin, needs to take a course in customer service and leadership service. I was upset that the 12 timbers I purchased were warped. I expressed my dissatisfied and yelled while at times using foul language. Instead ...
Sandy Porter
Reviews 1
Expo Center had a great venue-Sportsman Show
carrie Steckbauer
Reviews 1
I have not been receiving my rebates regularly for...
I have not been receiving my rebates regularly for the past 1 1/2 years or so.
Kari Bill
Reviews 1
Over this weekend, my husband and I bought $850 w...
Over this weekend, my husband and I bought $850 worth of building materials and requested help loading because it was so much material. My husband and I drove around to the back to retrieve our load. 2 employees walked past my husband and said they were busy and basically refused to help. We waited...
Rick Mahnn
Reviews 1
Menards NEEDS to audit their stores properly and d...
Menards NEEDS to audit their stores properly and do as follows. They NEED to REMOVE all turn-styles at the front doors. If a fire or emergency breaks out. These barriers will NOT allow for proper evacuation of the stores! I dont like them, because when I walk through them, they literally hit me belo...
Pat Menzel
Reviews 1
My wife and I go to pick-up a door that is on sale...
My wife and I go to pick-up a door that is on sale. Ad doesn't say it's a special order, the Menards door representative tells us he will get one in for us, but it will take 5 to7 days. OK! It comes in, I go pick it up, the dock representative loads it. Took it home in the truck laid flat in the bed...
Cully Simon
Reviews 1
Last time I ever deal with Menards......from now o...
Last time I ever deal with Menards......from now on just going to drive the extra 45 minutes and go to Lowes or Home depot.
S J Wandi
Reviews 1
Ordered a full kitchen but they separated it into ...
Ordered a full kitchen but they separated it into 5 different orders from three separate stores. Only the stores were not given access to the order. Only one store even attempted delivery but not for every item on their portion of the order. Called corporate for help and argued for 45 minutes bec...
renee sanders
Reviews 1
The fact that you cannot reach anyone for customer...
The fact that you cannot reach anyone for customer service issues is pretty much a flag that I wish I would have seen before I spent thousands of dollars on kitchen cabinets. Having a problem with shelf stability and lost most of my crystal wine glasses along with multiple sets of dishes recently. G...
John Adams
Reviews 1
Im a small remodeling company. I shop at menards ...
Im a small remodeling company. I shop at menards every day of the week. Home depot, Lowes, need to learn. Im in and out. Not wanting to search for stuff in store like home depot or Lowes. Time consuming and doesn't work. I travel all united states. But never found a more real layout plan and know ...
John Thompson
Reviews 1
My "go to" diy retailer. From a simple project to ...
My "go to" diy retailer. From a simple project to three additions to my home Menards has always been there to help. I can see why they have grown with professional contractors. They offer multiple grades of products so you can do a simple repair or major remodel.
Special Ordering has been easy with...
Michael Byrnes
Reviews 1
terrible place, terrible company
Wesley Blazek
Reviews 1
Easy in and out load ready
Mike Bianco
Reviews 1
You can't two people they don't have a customer se...
You can't two people they don't have a customer service line where you could call up and ask questions or make complaints everything is through the mail it's just unbelievable they must be so into themselves that they they just they don't need that they don't need to customers they don't need to do ...
Dawn S
Reviews 1
I cannot believe that when you call Menards Corpor...
I cannot believe that when you call Menards Corporate office that they will never let you speak to someone and send you to a voice mail that says you should mail your issue into the office. THIS IS THE WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER RECEIVED!!!!!
Stephen Masters
Reviews 1
Anyone every try to contact Menards Corporate or t...
Anyone every try to contact Menards Corporate or try a customer service line? Good luck because it does not exist. Customer service from the top down is awful. This is just a big box store hiding so it can avoid its customers. If you do call the home office they have a sweet lady that is worthless w...
x Iliev
Reviews 1
Customer service ZERO..
Customer service ZERO..
so far 1 week and NO respond How to get my REBATE from online order.. and nothing. if you place online order... be careful !
Shame on you , you have no dignity !
Wendy Wright
Reviews 1
I have had to call their a call there are couple o...
I have had to call their a call there are couple of times for rebate that I probably misspelled are sent too late and every time they have been more than accommodating as well as very fair with their prices and we just love their store we don't go to the one in Wisconsin we go to one in Illinois but...
JOHN BOB
Reviews 1
I ve been shopping here for years the last several...
I ve been shopping here for years the last several purchases have been messed up and im done losing time and money due to their mistakes!!! Awful company!!!
Tim Jensen
Reviews 1
They refused to match a competitors price for the ...
They refused to match a competitors price for the same item, even after I showed them their own policy.
Cody L
Reviews 1
Menards has no ability to provide any service. Fin...
Menards has no ability to provide any service. Find a other place to spend money!
Jenn Z
Reviews 1
WORST ONLINE CUSTOMER SERVICE on the planet. I ord...
WORST ONLINE CUSTOMER SERVICE on the planet. I ordered light fixtures online in MARCH of 2014, and never received them. They tell me a year later, they're shipping them via FedEX and they do -- To an address in Michigan. I live in South Dakota. Nice.
Arthur Busch
Reviews 1
No help in the Clio, Mi store. No way to buy a gas...
No help in the Clio, Mi store. No way to buy a gas grill June 3. Tx store manager. No answer. Called switchboard once to find manager rang 5 minutes they dodnt answer. Called corporate office wouldn't take my complaint or have store manager call me. I recommend not bothering with this company. ...