Over this weekend, my husband and I bought $850 w...

Over this weekend, my husband and I bought $850 worth of building materials and requested help loading because it was so much material. My husband and I drove around to the back to retrieve our load. 2 employees walked past my husband and said they were busy and basically refused to help. We waited for about 20 minutes with no one willing to help so we decided to load it ourselves to save the time we've already lost from the previous shopping experience we had (read on if you want to know about that). I called the store to complain to the manager "Darryl" but he absolutely did NOTHING to help mediate the situation. He didn't come to the bay to help us load, he didn't page for other employees assistance, but instead he sat on the phone I insisiting that his store is ran in a professional manner. This is the second time I've had to deal with this manager. The first time we ordered about $400 worth of flooring and we sat and waited for it to be cut and brought out for 45 minutes and when I had enough waiting, I called and spoke to this "Darryl" and he gave us an extra 4" on our laminate. That actually hindered our progress because we had the laminate cut to size and then had to go home and cut it ourselves to fit properly. If he would've just left the 4 inches off, we would've been better off! Every time we go to the Joliet menards it's always one fiasco after the other. While in the plumbing section I asked the lady for a drain kit and she insisted that the faucet I was buying came with one. She was rude for one and for 2 has no idea what she was talking about bc there was no drain kit in the box. We are in the middle of a whole house reno and I refuse to ever go to the Joliet menards again. Once I get my doors for my whole house (they're only sold at menards) I will never set foot in another menards again. This place is a joke.
On a side the note, the kid that works in the electrical department is an awesome guy and a great help. I wish I could pick him up and take him to the crest hill store. I wish I knew his name to give him a good nod despite this sour review.