Pat Menzel

Review of Menards, Inc

My wife and I go to pick-up a door that is on sale...

My wife and I go to pick-up a door that is on sale. Ad doesn't say it's a special order, the Menards door representative tells us he will get one in for us, but it will take 5 to7 days. OK! It comes in, I go pick it up, the dock representative loads it. Took it home in the truck laid flat in the bed, go to pull it out and the door jamb pin is not in. Things are flopping around, turn the door over and the center piece of jamb is torn loose. When I went too return it they said there would be a 25% restocking fee. The 1st floor manager called the 2nd floor door manager and said the same, except he accused me, on the 1st floor managers phone, of damaging the door and he would have to see it. (How insulting is that!) should have inspected it before I left the lot! The door manager said he was busy, I had to wait for him to come see the door! About 35-40 minutes go by, finally the 1st floor manager came back over and gave me the full refund! Tried to call the corporate office, but I was told to send it in writing. Typical large Walmart type corporation, don't want to talk to a real person. At this point I won't go back there again to be accused of purposely damaging something for the refund! DAMAGED IS DAMAGED, no matter how you look at it! Went to Home Depot and got the same door without special ordering and it was all wood split jamb. With the trim attached for less than purchasing everything separately. LOST MY BUSINESS, thanks Menards for the accusations and the bad experiences!!!!!!!!! The 1st floor manager was their savior! Jes at the Richmond Heights, 1700 S. Hanley Rd., St. Louis, MO. 63144-2906.