Constance Bryant

Review of Menards, Inc

Today, after ambling through this big box store fo...

Today, after ambling through this big box store for at least two hours, we were finally able to acquire the assistance of a staff in a department with drill chuck tools because the disorder of the merchandise made it impossible to ascertain accurate pricing before making our decisions. The staff person took the three kits we were comparing and returned with the pricing. We chose a kit that was priced at $19.95, as featured on the shelf and by the staff person s individual price check. Once we had completed our transaction, we discerned that we were charged $29.95 for that specific item. We went back to check the shelf price and we consulted a manager Rosa who instructed us to go to customer service for a price adjustment/refund. However, once the transaction was being processed, Rosa came to that point-of-sale station and said to me, That ($29.95) was the correct price, but my team told me you altered the shelf price tag . At first, I thought something was being lost in our communication, and asked her what she meant, since not only was the shelf indicator listing $19.95, but the staff person who had assisted us earlier, told us the price was $19.95.
So, at some point in our exchange, I asked if she was accusing me of something dishonest, and she, brazenly said, Yeah, my team said they saw you moving the price tags around, and they wouldn t say that if they didn t see you . I became unglued, and demanded that she amend her vernacular, because there is a witness, namely, the staff person who had assisted us earlier, not to mention, this was a tactless way to resolve an issue, even if there had been an objective and reasonable belief for making an allegation of this nature which, there was not.
Without iterating the entire debacle that took place and it was very heated because I continued to advise this young woman that she was treading on dangerous ground by openly and publicly accusing me of what is legally defined as a crime: theft by diversion or deception, let it suffice to say that
we want every penny we spent in this store refunded without fail or hesitation when we return with every iota of merchandise we purchased. And, be advised, every iota of merchandise we left the store with was paid for IN FULL by us.