Stephen Masters

Review of Menards, Inc

Anyone every try to contact Menards Corporate or t...

Anyone every try to contact Menards Corporate or try a customer service line? Good luck because it does not exist. Customer service from the top down is awful. This is just a big box store hiding so it can avoid its customers. If you do call the home office they have a sweet lady that is worthless when it comes to helping, she will answer the phone and will just send you off to a pre-recorded message that ask you to mail in your questions or concerns. If I am correct Menards is a privately owned company and its a good thing because shareholders would demand an organization like this be held to a higher standard. I am so glad I have many other options like Lowes, Home Depot, and any other hardware store I can find the same products at. People say "you get what you pay for" and I will pay for something better than the outhouse operation Menards runs. It is truly hard to believe they have made it this far and became as big as they are, operating in a space where competitor's actually treat their customers with importance. I will be shocked if there is any response to this or anything changed for I am only one person. I am sure I will not have a negative impact on this big box store. However I am sure that time will reveal the fate of any corporation that choses to put themselves first and their customers last.