Kip Miller

Review of Menards, Inc

Very poor customer service @ Muskegon, MI Harvey S...

Very poor customer service @ Muskegon, MI Harvey St Store. Almost like a trap. I even used to work for this company. Very disappointed in what they have become. We ordered a door, Knotty Pine, and one of the knots looked like a huge poop splatter against the door. This was to be installed in our daughters room. No thank you. I asked the mill work manager (Stephanie) and the GM (Dan) to help me and if they would install in their house. They both replied no, but if I'm not happy than I can write the company. I called HQ and that is exactly what you have to do with up to 45 days to process your request. The BBB gives Menard's 1 out of 5 stars on customer complaints. The BBB lists 4 satisfactory resolutions out of a 1000. My business is going elsewhere. Management and service is worthless. "Buyer beware."