The fact that you cannot reach anyone for customer...

The fact that you cannot reach anyone for customer service issues is pretty much a flag that I wish I would have seen before I spent thousands of dollars on kitchen cabinets. Having a problem with shelf stability and lost most of my crystal wine glasses along with multiple sets of dishes recently. Getting bounced around from one person to the next and cannot reach anyone at corporate for assistance.....send a letter or a fax and they will try to get back with you in 30 days or so..... Really? Did not get that service when I was spending thousands of dollars. How do companies get away with this type of service?? Disgusted to say the least!!!!