Erwin Ramirez

Review of Menards, Inc

Had an issue a the Gurnee IL store. I preordered ...

Had an issue a the Gurnee IL store. I preordered building materials with James Dulen on 2/17/15. I prepaid for the items over the phone. James suggested to have the items picked up to save the delivery charge. He said Menards staff will pull the items and work with my guys to load on our truck the next morning. When my guys arrived at the jobsite, there was a line item of 12 Durock that was missing. I contacted James and was informed, the Durock was not loaded even though there were 300 in stock. I requested that Menards deliver the missing Durock to the jobsite at no cost since this was clearly an oversight by Menards. James and the GM Ray MCNeil was adamant they will not honor the delivery without charging the customer. I had to send trades home due to the lack of materials. I contacted Menards Corporate and was told all consumer relations is through snail mail only. Pathetic!! I purchased thousands of dollars of materials from Menards in the past and its clear, their customer service has deteriorated and will never buy from them again.