Beverly Jensen

Review of Menards, Inc

I ordered a portable air conditioner from your on ...

I ordered a portable air conditioner from your on line store, paid for shipping to my home, this was on June 4th, on June 10th I requested a tracking number, the next day I entered the number given by your customer service, it was not a valid tracking number, after many e-mails I was sent a thru the wall air conditioner,
I contacted customer service they responded requesting pictures,
I sent the pictures, they suggested I figure out away to return it, I am not able to lift it let alone drive the 60 miles to return it to one of your stores. I requested customer service cancel the order, credit my account and have this air conditioner picked up. I have not received a reply, it is now July 6th. I will be cutting up my Menards card and no longer be shopping at this store. By the way, I have received a portable air conditioner from Home Depot, it arrived within 5 days.
Beverly Jensen