Horrible service!! I will be canceling roadside assistance since they go through this company. I will go through a more reliable and trustworthy company. We called our insurance to request roadside assistance for a lockout. We were sent a tech from 911 Auto Rescue. When the tech was trying to unloc...
My car was towed to completely a wrong address and it took them forever to again tow back to the original destination address. Completely disgusting experience.
We used Agero through Erie insurance for a tow. The instructions given to the tow truck driver through their portal was as follows: car is unlocked, key is under the driver s mat. Our car was the towed by the front end with the parking brake on and the steering wheel locked for 30 miles. When maj...
This is quite possibly the absolute worst roadside company. If you run out of gas, AAA will bring you gas quickly. THis company will drainyour battery with automated surveys and reports and after waiting two hours for the gas some ne-erdo well will show up fresh off chillaxing from the couch and as...
Used by Nationwide and Progressive Insurance companies as the supplier for Roadside assistance. Absolutely horrible. Left stranded by Agero provider for 4+ hours on the side of the road and Agero never seemed to care one bit.
Dropped Nationwide Insurances RSA program and went with another company...
Agero deserves a swift kick in the pants for ruining our Labor Day holiday. The alternator went out Sunday evening on our 2005 Camry and we called Agero to have it towed 1.5 miles to local auto repair shop. The repair facility would be closed when the car arrived, so we gave instructions to drop t...
The worst....my insurance company use these clowns...I'm getting AAA
Very disappointed with Agero. One of their service providers caused $800 of damage to my vehicle on October 5th, 2018. One of their service providers incorrectly jacked up my car and caused damage to my engine guards/skid plate. This damage caused these items to fall off my vehicle while I was drivi...
Left us on the side of the road for FOUR HOURS, wasting our time with three trash companies. One lied about his location, one shows up with a car already on his tow bed, and who knows where the 3rd was he never answered. And Agero customer service has the nerve to quote a "90 minute national average...
14 hours later, car still waits.Keys still in ignition.....We were at PepBoys and as we pulled in, our car had died.The technician did not have time to fix it and put water into the overheated engine hoping to get us back to Telford. It only made it a block away to Golf Galaxy. We walked across a ve...
As a towing service provider, Alpine Towing enjoys a fantastic relationship with Agero. They always provide accurate information regarding customer information and vehicle pick-up information. They stress "Customer Satisfaction" for each and every call and this has helped Alpine Towing become a cu...
Hands down the worst company I ve ever dealt with. Three hours to get my car towed, not because of a slow tow company, but because they didn t contact one for over two hours. I was disconnected from their terrible phone system three time, twice I was assured I d be called back if a disconnect happen...
Late Sunday evening I discovered a flat tire on my parked car. I called Agero Roadside and was on my way in 45 minutes. The person who came was polite and professional. The overall experience could not have been better.
as a tow driver agero don't pay us that good.1.50 after 10 miles. 35 hook up 2.00 after 5
then you have wait to get paid.so a lot of tow companys are not going to jump when they call
I am insured by USAA. Following an accident I called USAA and they transferred me to Agero. A tow truck was dispatched and the driver informed me that he would be taking my car to the lot belonging to the tow truck company for storage. I told the driver I had already arranged for the car to be recei...
They do not pay their service vendors. Then when a price is finally agreed upon, they give you a 1 time use master card, only to dispute the charges 3 months later. If you are a towing company out there I highly recommend not doing business with these clowns. There are other reputable breakdown assi...
I wish I can give no stars but Google won't allow me, it is the worest roadside assistance, they should not be in business long time ago. they don't care about their customer safety. I requested a tow while on the highway and I had my family in the car with my 3 years old daughter and 4 month old so...
Horrible. I don't know when insurance companies like State Farm are going to wake up and realize that when the dispatch repeatedly lies to you and tells you "10-15 minutes" for nearly three hours, it looks bad on the insurance company. They were horrendous to deal with over the phone, they have a ...
Agero is one of the biggest shams in the industry, HORRIFICALLY run & professionally mismanaged "disorganization by design" is the best way to describe them. They truly are the cancer of the industry victimizing not only the general public by putting there safety in jeopardy by promising there clien...
i was a agero service provider. they are the worst roadside assistant company in the world. I suggest you go with AAA, which I consider the best. i have worked for them all. allstate also sucks. Agero never returns your calls or messages. Could care less for customers and their service providers.
I RECENTLY USED THE ROADSIDE ASSISTANCE BACK IN OCTOBER FOR A DOOR UNLOCK LATE AT NIGHT AND FROM THE TIME I CALLED THEY WERE THERE WITHIN 30 MIN , THE CUSTOMER SERVICE WAS EXCELLENT AND THE HELP ARRIVED WITHIN A EXCELLENT TIME. VERY PLEASED WITH THE SERVICE
Horrible service, wish my insurance company would use someone else that's somewhat reliable and professional. Vehicle gets towed to a "storage lot" (ends up being isolated in the backyard of a building) and instead of keeping their word on towing it the next day to the final destination, it remains ...
Dave Ferrick, you should be ashamed of yourself. Having your company representented by Genese Carter, Christopher Lennon, Brian Rossie, and Bob Mcvoy is a discrace. Agero is the worst company I have ever delt with. First they ran me around for paper work and photos then avoided my calls and never, i...
I really can't express how disappointed I am in this company.
For those that don't know, Progressive contracts Agero to handle their roadside assistance issues, although they don't really advertise this (gee, I wonder why?)
I requested a tow from Progressive through the roadside assistance num...
HORRIFIC. They will leave you high and dry. Just get AAA. Agero takes a bad situation (needing roadside assistance) and turns it into your worst nightmare.
This third-party roadside assistance dispatcher, Agero, is used by car insurance companies (ex: State Farm) and new car manufacturers (ex: T...
THE ABSOLUTE WORST COMPANY TO USE FOR YOUR CAR... in fact, they're not even worth one star for how unsatisfactory their service was.
Terrible service, rude customer complaint department and possibly criminal. Pressured me to give my credit card number in a very stressful situation, charged me over $300 for a tow that I didn't need and now, 8 days later, still haven't returned the money. I've filed a complaint...no response; my in...
I set up a tow for my Subaru from my house to the bodyshop, about a week in advance. It was set for 10:00am on a Tuesday. No one showed up. I called the toll free number for Agero to ask them what was up. The lady said that the towing company had decided it couldn't do the tow, so they just canceled...
I locked my keys in my car. The agent was courteous and professional and had a service provider out to me within 35 minutes. He was put together well and unlocked my car (without damaging it) within 2 minutes. I would highly recommend
The worst company cannot believe a a reputable company like USAA does business with such a corrupt company. They could not admit fault for tow damage now have to take them to court.
Without a doubt the absolute WORST company I have EVER dealt with. I wish I could give them negative stars as they certainly don't deserve even one. Initially I thought that the woman assigned to my case was a poor fit for customer service. But after speaking with multiple people at this company I h...
Had a great experience with Agero! My son and I broke down in our home town on a Sunday afternoon. I called Roadside Assistance for service. My customer service rep was courtesy, knowledgeable & efficient. I was given a 40 min ETA. The service provider arrived within the 40 mins, loaded my vehicle a...
Agero F'ing sucks! I ran out of gas on a busy highway with no shoulder and called
my insurance company's roadside service provider.After going through the motions of
the long and drawn out verification process and explaining where I was I was advised that it would be an hour before I could be bro...
I was shopping for the holidays in NH with my wife and were running out of gas, but as we tried to take the exit to get gas, we were cut off and missed the exit. We tried to make the next exit, but ran out of fuel. I called Roadside and they had a tow truck out in 45 minutes. The driver was polit...
The worst roadside assistance company in the world. I had to call them four times to get the address right of where I was broke down at. I now have to take the day off from work to get my tire repaired because I couldn't get to the tire place until after it closed. I will be switching auto insurance...
Agero is a scam. They dodge your calls and avoid you as long as possible so they do not actually have to handle your claim. I am going on two months since an incident with a roadside provider left my car dented and the only contact i have received from Agero was some paperwork in the mail they wante...
My car recently broke down on the side of the road. I called for a tow and the agent handled my call quickly and professionally. I was given an ETA of 60 minutes and they arrived in under 45. The tow truck driver was friendly and knowledgeable and he got me back on the road quickly. All in all it wa...
Wish I could give them less than 1 stars, have paid them for roadside assistance for over 5 years thr progressive ins; yesterday my wife broke down and contacted them via progressive app for a tow. 4 hrs later they still had not shown up? Luckily I was able to pick her up as its now 14+hrs later fro...
Crappiest service ever. Because of Agero I am not renewing my auto insurance with Liberty Mutual.
I attempted to use their roadside service on October 19, 2017. I got a flat tire on I-95 in Philadelphia. I had just changed my car insurance to Progressive and didn't know whether I had roadside coverage or not. I contacted the roadside service number and spoke with a CSR. During that conversation ...
So if you own a tow company stop stop stop contract towing, make them pay us what we are worth If you have a road side contract ,you should cancel. If all us towing companies stop working for them, they will have no one to tow, but to pay towers prices.They pay us $35.00 to $50;.00 a hook and 10 mi...
Terrible company scam artist. Called my insurance to get a tow, they send a tow who is insured Agero. The tow damaged my truck on the way to the drop off location. I finally get in contact with someone at this company and they tell me that i cant get a replacement vehicle till an investigation is ov...
one of the worest roadside assistance ever, I called to get my car towed at 11:30 Am and no one showed up until 6:30 PM, I called their customer service to complain and they were as bad as the service. don't deal with them ever again. I will give them 0/10
Not only did they never called me back. They charged my CC and never came to tow my damn car. Worst Customer Service not only that if u have a claim number it goes straight to voice mail. HA. They never call you back. Worst Service for Worst Towing Company i guess. Go with Triple A or better yet cal...
don't ever deal with them, they are never on time, they give 90 minutes of estimated arrivals but it takes them hours and a few times I had to cancel the services due to the delay because of the shop I was taking my car too was closed and I had to wait for the next day to get the service.
not recom...
First time calling in a Tow Service thru State Farm Ins who uses AGERO TOWING. I called around 12:30 pm. Received a text message stating a 2:30pm ETA. Well it's just about 4pm and still no tow service. I called customer service at 3:15pm and was they will arrive in 20 mins. Now they just called me b...
I am a Liberty Mutual roadside assistance customer. It took Agero 25 hours to provide roadside assistance after spending over 6 hours on the phone with call center members. Liberty Mutual needs to end it's contract with your company. This company left a disabled retired woman on the side of the road...
Tow driver told who used to work for this company that they call around to get the cheapest rate for towing. Sat on the highway for 3 1/2 hours waiting. Had to call my own tow truck driver who came in 20 minutes while they were still trying to find a driver. Meaning they couldn t get a driver cheap ...
They hire serious criminals to tow you.
The tow drivers are VERY unprofessional.
For example, one tow truck driver barely knew how to put the car on the tow truck.
He also had a helper (both of them were fat.)
The helper fell asleep on my shoulder slobering on me!!
2. They always have compute...
Let's see...
Agero called my company to make keys for a car. The representative requested a price breakdown which I gave them. They told me that Agero only pays for the service call not the keys and that the customer would be responsible for the keys. She then proceeded to call back the customer t...
We have used RSA several times this year
A couple months ago my husband and son broke down in our truck
The alternator had went out
We got an hour ETA but the tow driver got there in 45 min
I went and picked up my husband and left our 18 year old son with the truck
The tow truck driver was VERY...
My wife and I was traveling back from an important meeting with her lawyers when our driver side tire blew out. I thought I had a spare and was going to change the tire, I did not have the spare tire with me so I called in to roadside assistance. The representative that I spoke to was very polite an...
Thee most unprofessional and unsavory motor club we have ever worked with. To anyone that wants to work with them. Be very careful, record and save every single phone call. These people are not to be trusted and they will waste your time and money. Read all the fine print, especially the details on ...
Beware!
Tow truck driver cracked our brand new windshield on a routine tow. I spent WEEKS trying to get this sorted out, and they denied my claim because the tow truck driver's implements "do not come in contact with the windshield". Their team was very understanding, but refused to do anything a...
I called for a tow because of worn brakes. My engine was running fine. Agero's truck put TWO holes in my oil pan and broke the front bumper skirt in two. Claim and appeal have BOTH been denied. Repairing the damage is estimated at $2800! If I had run over something to cause the oil spill, wouldn't t...
While Chris Richard and others are accepting accolades for customer service, Agero's customers are being treated poorly with significant failures in providing promised services. They left me stranded earlier this week promising that the tow truck was on their way and would arrive in 20 mins... For 5...
Left stranded in Atlanta for 9 hours before we left our camper on the side of the road. Called for help and nothing was accomplished. We finally called a wrecker company and found help. Poor service.