Ron Kaplan

Review of Agero, Inc.

I am insured by USAA. Following an accident I call...

I am insured by USAA. Following an accident I called USAA and they transferred me to Agero. A tow truck was dispatched and the driver informed me that he would be taking my car to the lot belonging to the tow truck company for storage. I told the driver I had already arranged for the car to be received by a Lexus recommended body shop. Agero's tow truck driver refused to follow my wishes and caused a two hour delay and several phone calls to Agero and the tow truck driver's supervisor before the driver was willing to transport the car to my requested destination. It is not legal in California for an insurance company to dictate the body show used by their insured. The driver at one point threatened to drop the car off his truck and leave it at the accident scene. When we finally arrived at my body shop the shop was closed and I had to make alternative arrangements to leave the keys and log in the car.