Donald Rull

Review of Agero, Inc.

While Chris Richard and others are accepting accol...

While Chris Richard and others are accepting accolades for customer service, Agero's customers are being treated poorly with significant failures in providing promised services. They left me stranded earlier this week promising that the tow truck was on their way and would arrive in 20 mins... For 5 hours! Today, it's going on 3 hours with their customer service unable to successfully dispatch a tow vehicle because their department that handles payments to tow companies has not been available the entire time. There are no supervisors and no leadership present at the call center according to the people I have talked to. Agero has failed me twice and really should take a serious look at how bad an Agero customer experience is.