We used Agero through Erie insurance for a tow. T...

We used Agero through Erie insurance for a tow. The instructions given to the tow truck driver through their portal was as follows: car is unlocked, key is under the driver s mat. Our car was the towed by the front end with the parking brake on and the steering wheel locked for 30 miles. When major damage was noted to the rear brakes and the front end, a complaint was filed through Agero. They found that the tow company did nothing wrong. $1600 later, we got our car back and can now focus on the reason the car needed towing in the first place. Do not use Agero...they do not have your back.