I set up a tow for my Subaru from my house to the ...

I set up a tow for my Subaru from my house to the bodyshop, about a week in advance. It was set for 10:00am on a Tuesday. No one showed up. I called the toll free number for Agero to ask them what was up. The lady said that the towing company had decided it couldn't do the tow, so they just canceled it! The Agero lady said she'd get another company to tow the car in "about 60 minutes". After 90 minutes, I called Agero again. They said that the 2nd company had also decided they couldn't or wouldn't do it. She said she'd call somebody else. Well, the 3rd towing company actually showed up and did the job.

I would call the personnel at Agero incompetent for not being able to find a reliable towing company.