First time calling in a Tow Service thru State Far...

First time calling in a Tow Service thru State Farm Ins who uses AGERO TOWING. I called around 12:30 pm. Received a text message stating a 2:30pm ETA. Well it's just about 4pm and still no tow service. I called customer service at 3:15pm and was they will arrive in 20 mins. Now they just called me back and said I can try and wait 20 more mins or they can call another company for the tow which could take at least 90 mins. Horrible Horrible Service!!!!