Nick Martino

Review of Agero, Inc.

I really can't express how disappointed I am in th...

I really can't express how disappointed I am in this company.

For those that don't know, Progressive contracts Agero to handle their roadside assistance issues, although they don't really advertise this (gee, I wonder why?)

I requested a tow from Progressive through the roadside assistance number and was put in touch with an Agero rep who took down my info. I waited for hours, and no truck showed up, nobody even returned my calls. Eventually I had to leave my car on the side of the road and take an Uber to work, I was already very late. I spent most of the day trying to get in touch with somebody to have the car towed but still had no luck.

Keep in mind they immediately charged my card the $143 tow fee though.

The cops ended up having my car towed later that day, and I was subject to a $464 fee to have it released. I then paid another $65 to have the car towed to a mechanic.

After raising all kinds of issues with Progressive I was finally put in touch with someone at Agero, a woman named Katie, who told me to send her my expenses and they would review my case and pay me back.

I got a call a few days later telling me that they would pay me back the $464, but they we're still going to charge me the $143 for the original tow, telling me "otherwise it would have basically been a free tow."

So not only did this company completely fail to provide service and admit it, they then had the audacity to refuse to refund what they originally charged me for a tow. They didnt do a thing to earn that money. Providing me with a complete refund and a "free tow" as they put it is literally the least they could have done after the complete lack of service and nearly $700 total out of pocket expense I incurred RIGHT before Christmas.

Agero is not a company interested in doing right by it's (unwilling) customers, they obviously only care about doing a bare minimum. There's a reason they only have 1 star.

The sad part is, if you're using them you probably don't have a choice. Your insurance company has contacted them without your consent or knowledge.

Because of this, I'm going back to Geico, it's more expensive but I would rather pay a premium that's twice as high over dealing with Agero ever again.