Without a doubt the absolute WORST company I have ...

Without a doubt the absolute WORST company I have EVER dealt with. I wish I could give them negative stars as they certainly don't deserve even one. Initially I thought that the woman assigned to my case was a poor fit for customer service. But after speaking with multiple people at this company I have come to realize they are not there to assist the customer, they are all rude, they are dishonest, and certainly don't care to pick qualified service providers to send to assist their customers. I utilized Agero for a tow. The service provider they sent out did not know how to perform a wheel lift tow (by his own admission). My boyfriend had to give him directions. The SP took pictures once the truck was lifted showing no damage to the body of the truck. We are towed home and due to it being the middle of the night, we were unable to see the damage caused by the driver. In the morning, we noticed the extensive damage done to the vehicle. The entire front bumper was shifted at least 1.5". The bumper bracket was completely buckled. The headlight was cracked. Among other things. I immediately contacted Agero to file a claim. An adjuster came out and estimated approx $1900 damages, looked at before and after pictures and agreed the SP was responsible. I requested Agero reimburse me for the $110 I spent on the tow - which I do not feel was unreasonable by any means. I was assigned a claim representative who after several lies, ignored emails, phone calls, inconsistent information, and over a month of waiting - said that there was insufficient evidence that the SP caused the damage. Luckily, I had opted to take the SP to small claims court and a judge deemed them responsible based on evidence provided by myself and the SP. I reached back out to my rep and she told me that because "the tow service was rendered" they could not issue the refund. Every time I asked to speak to someone different or a supervisor she told me that "there was no one else in the office," "no one else would talk to me," or that she could "have a manager call back in 2-3 business days." With honesty, communication, empathy, and a sense of urgency (staples of customer service) this whole encounter with Agero could have gone completely different. At every point of the process they were difficult and dishonest. I had my bank reach out to them on my behalf and they even felt that the people at Agero were unwilling to help, let alone listen. I really can't even express how terrible this company is and how much additional stress they caused my during an already stressful time.