Quick Mobile Fix Review

Still waiting for my refund its an absolute joke of a place wish i never even bothered now.

Ordered An I Phone 7 Plus 128GB on Friday (7/6/19) , got a confirmation letter as Usual , Went to the order tracker on the (13/6/19) and it said they haven't received a payment but checked my bank balance and the money was taken out of my account on the (7/6/19) So do not really know whats going on i tried customer support i emailed them which came to no response and i called numerous times and ended up with being 21st in a long queue to speak to a "Quick Mobile Fix Representative" in total i do not know what to think of this service...
Its coming up the 5-7 days of expected dispatch so i guess we will just have to see.

Order ID 236604

Do not use this company. Shop elsewhere! I bought a refurbished phone. Waited over a month for delivery. After 5 weeks the phone died whilst charging over night. I sent the phone back as it was covered by a 1 year warranty. They made me More

Ordered a iPhone 6 on my son's behalf, on Xmas day, money was taken on Wednesday 27/12/17 as of today 31/12/17 no contact, of any kind even though I have emailed and messaged via messenger. Their web page does not state they were closed except for the expected bank holidays so there's no excuse for me being ignored.
I have now had to open a dispute via PayPal, so my advise would be AVOID at all costs .

I sent my HTC One M8 to Quick Mobile Fix on 29th September. I had previously asked how long the battery repair would take because I wanted to rent a replacement handset from them. I was assured the repair would take no more than 48 hours. At the end of the following week I still hadn't had my phone back, and the online status information showed no information regarding what was wrong with my phone or what the status of the repair was. I called them many times but couldn't get through. I emailed again and asked them to send me a temporary handset for a fee; they said the phone would be ready within 48 hours.

The following week (week 2) I still hadn't got my phone back. Finally, I have received the mobile and the battery seems to be working well again, but I would not recommend this company to anyone. They are not quick, the ability to rent a temporary handset seems not to be the case, and communication with this company is very difficult. If they had allowed me to rent one of their handsets I wouldn't have lost business through missed calls.

If there was an option to give ZERO stars that would be my rating.

Do not believe the good reviews for Quick Mobile Fix. I bought a phone over a month ago and still have not received it. They keep fobbing be off with promises that it is coming. Save yourself the pain and expense - do NOT use this company.

Would give 0 stars but that s not an option.
DO NOT USE THIS COMPANY!
I ordered a phone at the end of March, as quick mobile fix gives the idea that you will receive your product quickly. I was told two weeks which is fine, three weeks on I had not received my order and it had not yet been processed by the company. They said this was due to Covid which is fine but they could not give me a rough date so I decided to cancel order and ask for a refund as I need my phone for work.

To sum it up, do not use this company unless you ve got at least a couple of months before you need the phone, or if you re willing to wait months to get your own money back for a product you never received.

Like some of the previous reviews. I recently experienced a very disappointing experience when ordering a refurbished phone. Quite surprised to see on my order confirmation that I'd have to wait 7 business days for dispatch as most competitors do next day delivery. Emailed for an update and was told it was awaiting dispatch.
Don t even consider using Quick mobile fix!!! Absolutely nothing quick about them.
DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES!
If I could give them 0 stars I would.

Didn t deliver phone within allocated time. When contacted they stated would refund within 14 days. Eventually got a refund after mentioning trading standards.
Will not respond to e-mails.
AVOID AVOID AVOID AVOID AVOID AVOID.....

Clear, fast, efficient service and returned in a secure box. Thanks

Order ID181061

I am thorougly appalled at the level of service I have recieved from this company. I initially ordered an iPad from them, as I thought they were a legitimate company and that it was a good deal. Next thing I know, I recieve an email with my order number, saying that it will take a maximum of 10 working days to dispatch. This was not made clear to me before the purchase.

I Googled the company and read the reviews, including some written by people who said that even after their 10th working day the order was delayed due to "quality checks"! Concerned, I tried to call the company but their line was always busy. I emailed them asking why they did not make it clear that the dispatch was such a lengthy process and got a generic "it's in our terms and conditions" response. Basically saying "we're right, you're wrong and never mind your concerns". I can't be expected to know every detail in their small print. In fact, the FAQ says that orders are usually dispatched within 5 - 7 working days, so it's as though they deliberately mislead us.

It is the 10th working day and I have heard nothing about my order. I told them that I would need an immediate refund if there were further delays, as I urgently need an iPad and will have to order from elsewhere. They seem to be dancing around it, and I can see them taking over a month to refund me as they have done to other according to the reviews. Google should take them down, they are not legitimate.

Excellent price, excellent service and excellent turnaround, nothing but praise, thank you.

Ordered a phone in December 2018. Still waiting and I have heard every excuse in the book as to why they cannot provide a refund. Order was cancelled in January 2019 after 4 different excuses as to why they could not provide a phone they claimed they had in stock when ordered. I am still waiting for the refund. Appalling service and a company I would avoid at all costs. Completely dishonest in every aspect of my dealings with them.

Good service, Response quick and very helpful.
Excellent postage and packing.
sent phone away on the Saturday it was back by Thursday.
Well done a company to recommend.

I am currently two months on from placing my order, I received a phone where the camera was foggy, and the screens brightness was extremely dull, plus one of the side buttons was permanently pushed in (note this was a pristine phone I More

I had an awful experience. They don't respond to issues, ignore pleas for assistance and there is no continuity at all. Eventually I had to involve my credit card company to get a refund.
QMF ID:206531

Do not use. 24 hours in and i get the distinct impression gettung a refund will be impossible. Check all reviews about this company first. Fraudulent business. Not answering calls or refunding other customers. PLEASE DO NOT USE

DO NOT hand over your money to this company. You WILL regret it!

Against all odds, if you want what you actually pay for, get your phone from a trusted company. The fact they think it s ok to keep people s money is disgusting! My little girl was heartbroken. NOT to be trusted.

Good service, phone arrived as promised and condition was good

QMF ID: 227699 Took a little while to deliver, but within the time frame given. Was packaged well and arrived in good condition. Would recommend.

No refund after 3 months.
Similar story to the many other people here. Phone ordered in September 2020. Delivery delayed due to Covid 19, and then cancelled in October 2020. Repeated requests for refunds have been met with incorrect statements of being within the 14 day refund period, and then vague promises of refunds at a future date. I've had to escalate to my credit card provider for a charge back. Previously I'd found them reliable and responsive, but I now expect they are going out of business due to the number of unfilled orders and refunds. Avoid like the plague unless you enjoy throwing money away.

Very poor customer service.
Ordered a phone but never received it so ultimately had to make a claim with the finance company I used to make the purchase to get my money back.
Sorry company needs improvement and operate with more transparency.

This is a request for a refund where the order was cancelled on 6 July. This company replied only on 13 July to say the refund has been made to my paypal account. In short no refund has actually been made and it's day 8 since order was cancelled for a refund!

In the first instance, I did not make payment by paypal. My payment was made directly via my creditcard. This shows the level of incompetence and inefficiency that underpins the operations of this company.

Despite a message from the company that refund has been made, it is very obvious this is another way to distract from the real issues. NO REFUND HAS BEEN MADE.



I am sure the public will not trust a company who cannot even refund let alone to the right payment card. Any customer will be concerned making payments via credit or debit card on your online platform if this is the sort of situations they end up with.

Cancelled order on the 4th due to taking far to long to be delivered. Sent another order bk as well. Still waiting for refund after 12 days. Avoid . Update after voice my opinion on Twitter and other social media. Sent proof of refund. I shouldn't have to go to these lengths to get my money back.

I ordered an iPhone 6s last month and they sent me after 18 days a faulty mobile phone that why I returned it last week. Then I have emailed them about the problem but I haven t received any reply from them. I m not happy with their service.

Complete scam - ordered a phone 10 days, still has not arrived. Due to the lack of communication (customer service does not pick up) and the failure for the phone to arrive I have asked for a refund. Still absolutely no communication or More

Absolutely Terrible Company
I can honestly say I have never had a worse experience with a company in my life. Firstly I placed my order, expecting to have my phone within at least a week, they state that it may take up to 10 working days, but usually this isn't the case.
After 10 working days with no email or confirmation of the item being shipped, I decided to cancel my order as I needed a phone asap.
I was then told that it would take a huge 14 working days to process my refund, 3 weeks to simply send a customer's money back. 15 working days later, no contact and no refund. 4 emails/live chats later, being told that it will be processed within 3 working days every time.
On my 5th, 6th and 7th contact, now months after my purchase, Quickmobilefix decide to start ignoring every attempt at any contact.
I had to contact my bank and open a dispute case against this company in order to retrieve my refund, which I have finally received. I would advise anyone to not use this company for any purchase.

Took money couldn't give delivery date ,when I cancelled order was told 14 days that was 11 November still waiting now being told 19 December ,now reported to trading standards and looking at debt recovery

Was kept well informed up until delivery then delivered within 24hours, very happy with the product and the service

Despite all the bad press recently, I have to say I did not find a problem with buying a refurbished iPhone. I had to contact them to ask a question but I had a reply that very day via email and the delivery of the phone went smoothly and before the 10 days was up. It was delivered by APC, well packaged and no damage . My daughter was pleased with the phone and its condition and although it's early days, all is still working OK.

I ordered a iphone 7 plus in December 2019 and never recieved it, I asked for a refund and as of 31 January 2020 I have still not received. I would not recommend any dealings with this so called company

QMF ID: 202045
Zakariyah Arshad

I m in the process of having my phone fixed; there were some issues however I called them up and they were so helpful and explained the update on my order status- would recommend!

nice phone for the price, well packaged only gave 4 stars because it came a day late, I would buy again from them

AVOID,AVOID.Placed an order on 8/12/17 for an iPhone 6.The phone had not been despatched by 22/12/17.They take your money straight away and do not deliver.It took 2 days to get through to customer service and they tried to blame it on Christmas.If you do not have the goods in stock then you should not advertise them for dispatch in 2 days or less.Now I have to wait 4 days for my money back.If they do that with everyone they are making a tidy interest from the bank.It's about time this type of company was closed down.AVOID AVOID AT ALL COSTS.

NEVER NEVER EVER use this company. I ordered an iPhone 7 from them. After 3 weeks waiting for delivery, many unanswered emails and phone calls later, they admitted that they didn t have any phone in of the model ordered. I cancelled the order and asked for a refund of my money. After ignoring many more emails I reported them to PayPal. PayPal were superb and got me a complete refund in 5 days.
Use this company at your peril.

No response from these guys. Called and I was #3 in the queue. I then moved to #1 in the queue and waited 56 mins before finally tapping out. Seems like a recurring theme.
Order ID225873

Phone was purchased April 2nd - its now April 24th. If someone actually gets back to me I'll just be requesting a straight refund. In this day and age 22 days without a phone is just too inconvenient to deal with companies like this.

They are clearly selling phones that they don't have in stock. Based off of previous reviews this seems apparent and then they ship out faulty phones either down to panic and rushing and lack of quality control or just to stall/scam you so they can hold onto your money longer.

I'll probably just contact my bank in the next couple of days and get a refund that way.

PLEASE PLEASE avoid this company all the good reviews are from sellers

I purchased a phone only to be told to wait a further 4 days so i tired to contact them via telephone but no joy there just engaged during open hours then answer phone when there shut

I then contacted them via email and they said please be patient you are top priority and i should wait another 2-4 working days but after reading the other reviews on google i had a change of heart and asked for a refund, the next message was either i wait and the phone will be ready for me and will be dispatched the next working day or i will have to wait 10-14 days to get a refund? Some quick turn around? of course asked refund but the 14 days are up and now i have contacted my bank to get my money bank.

The only reason giving 1 star is because cant give anything lower AVOID AVOID

Its been 14 days and I have no yet received my refund! I ordered my phone over a month ago, it arrived damaged, I then returned my phone and they did not tell me they received it. I then asked for a refund which they said it would be with me in 10-14days, I still have no refund! Please use your money else where as they are a scam

They never answer the phone and never reply to emails, Definitely need to get the right authorities on them!

Decent refurbished phone. Took a little while to arrive, but in very good condition, and no significant problems.

Tried to purchase a phone 4 times the sights wasn't working properly. My bank then contacted me only to find out they had already debited my account. I tried getting in touch with them never got a response. I still haven't gotten a response or a refund

Returned pads nearly 4 weeks ago was promised refund 21st January then 6th February and still no money back.
Would not recommend

Quite funny how they reply to the positive reviews.
They should be trying to resolve the bad feedback.

AVOID THIS COMPANY...I stupidly didn t read the terrible reviews on this business before sending them my mobile phone for payment, I did send it recorded delivery, which I have the receipt, but they refuse to help or acknowledge they have received the device, even though I have proof of signature. I don t hold out any hope of receiving any payment so I have asked them to return my device....Still No Acknowledgement...AVOID ITS NOT WORTH THE HASSLE!

QMF ID: 204325 - Smooth transaction and everything as described!

A terrible company to deal with. They've now had my phone for two weeks, and have failed to respond to a single email. Don't bother calling the number on the website; it is never answered.

Their repair tracker is a total work of fiction. Initially it shows that the phone had been tested (wi-fi, camera etc.), but then two days later I was sent a message asking for my unlock code (despite this having been supplied when booking the order, and being attached to the phone on a post-it note. I've since read elsewhere that this is a very common delaying tactic used on many customers.

If you go into an Apple Store, they can replace a screen in less than an hour, but despite two full weeks having passed, mine has still not been fixed.

My phone no longer shows up on iCloud find my phone, they are not responding to any contact attempts, and I'm beginning to think I may have been ripped off. A Paypal dispute has been raised, and tomorrow I'm going to drive the 80 miles from my home to their offices and hammer on the doors until someone answers and gives me my phone back.

Avoid at all costs.

I have bought many refurbished iphones and an ipad from Quick Mobile Fix and each time the product has been delivered on time and as described. I have saved loads of money on buying refurbed stuff rather than new.

i have recently bought another refurbished iphone from QMF (Order ID238791 ). i saved loads of money and the phone was as described. I am a very happy customer who will be ordering again.

Never normally review- but had to this time to warn others. This company should be investigated. They promise a phone within a week - but after waiting for 2 weeks - nothing. Had to cancel and buy elsewhere- but a month on still waiting for a refund!!! Have had to get Barclaycard involved to pursue them for a refund. All you get are automated emails as a reply. Where are trading standards? Check out the most recent reviews for a realistic appraisal of how this company treats its customers- they deserve 0 stars!

Ordered a mobile. Three weeks later still hadn t received it. Kept being fobbed off saying it was a quality control issue. Requested a refund and still and two weeks later still waiting for my money back. Will never use them again.

Been waiting well over 2 weeks on my phone being dispatched. Called almost everyday for 9 days, to be told it would be sent out that day everyday. My 9 year old daughter used her own birthday money to buy this phone which they were informed of. The customer service is atrocious, all emails from all departments have the same contact phone number but when you call you can only speak to the customer service department who have obviously been told to lie! Totally disgraceful company, they have my daughters money & phone & cannot be trusted to deliver on time. DO NOT BUY FROM THEM!

I wrote a negative review before because I had an awful experience trying to get through to the customer service department. However since then I managed to speak to Luke in customer service and he sorted out my order and I recieved my pristine phone within 4 working days, so I am pretty impressed and very pleased with my phone so far.

Top quality phone at a reassemble price!! Recommend

Jordan Harrington
QMF ID: 246033

I been asking for a refund for about a year now no response do not buy from here they are scammers i have all the emails to prove it! So i 100% recommended not to buy from here the 5 stars are from bots they are making accounts to boost up there ratings DONT BUY FROM HERE!

Hello bought an iPhone X from quick mobile and they said it is going to take 10 day so I said ok then on the 10th day I got an email saying it s going to take five more days. I ve been trying to call them but no one picks up

Absolute sham of a company! My order failed but they still took the payment! I ve now had to get the bank involved to get a refund! I d give zero stars if I could! Do NOT buy from this company

Great phone in pristine condition with not the slightest mark, dispatch time was a bit slow but it was total worth it. Would definitely use again in future

It s been 17 days and haven t received any more information other than my order ID. I can t call customer service as the line is always busy and no one will reply to my emails. I have requested a full refund instead of receiving the phone.
My order ID is ID170040
Steer clear of his company.

Good and trust worthy I would recommend. Only thing is long delivery dates.

This company is a scam! Took 2 weeks of being fobbed off before I requested to cancel my order and asked for a refund. This was ignored and I asked again. Three days later I recieve an email saying the phone will be dispatched the next day and took a total of three weeks to receive a phone I said I didn't want anymore. It was packed poorly, the phone in a simple jiffy bag with a bit of cardboard wrapped round it the size of a CD case. No surprise that when it was opened we found it was badly smashed on the top corner. We were told they would arrange collection immediately and they came a week later and we have been awaiting a refund ever since. The last communication was that they were waiting for the courier investigation before they could even proceed. They don't answer the phone and always a 2-3 day delay in answering emails which is always just another message delaying any conclusion and refund. It is as if they are holding my money in case they don't get any compensation from the courier to cover their loss. This should be a simple process and it has turned into a nightmare DO NOT USE THIS COMPANY!!!! Highly recommend 4gadgets if you want a used phone and great customer service as had to go to these in the end or would have still been without a phone.

I have purchased from this company before without any problems, but this time, they have been full of lame excuses for not sending the phone ordered a month ago!! I am now awaiting a refund, which I anticipate will not be a smooth process. BEST AVOIDED

QMF ID204929 Murray Kydd
The price was good
The phone was good maybe a few more scratches than I would have liked but none on the screen so once it's in a case it's fine.
Delivery time is something that needs to be worked on.
Overall 4stars

Really bad service. And I believe they are fruasters if not I would like to be prove wrong. They ve had my daughter s phone since January, charges fully paid but stories after stories. Can t even get hold of anyone with the given contact details. Don t use this company! We are in the process of reporting to trading standards.

After 4 days, the phone stopped working, DO NOT BUY FROM THIS COMPANY

Joanne
254538

First order come fast within a week 2nd one still waiting as its xmas got email to say it would be late

This place is really bad, I rang them they said bring the phone down and will be repaired in an hour, took one month for them to send the phone back and it wasn t fixed, it was still in the same condition that I gave it them in, impossible to get them on the phone, avoid like the plague, I would have given them 0 stars if u could!

order id 263333 - received my phone within the week, its an older iphone that i bought very good condition, i am very happy with it, it works well and i would order from them again in the future.

Used Quick Mobile Fix to buy a second hand iPhone 6. The phone was exactly as described and has had no technical problems. The booking process and delivery were absolutely fine.

Terrible company, you don't get your phone's and you don't get refunds!!
Don't order with them

DO NOT USE THIS COMPANY. Like so many of the other reviews, I am disgusted with the way this 'company' work. They dont respond to emails, and when they do they are generic 'we are sorry for the delay' emails that mean nothing in terms of dealing with the order. I am now on (working) day 13 since ordering an Iphone 6 and have heard nothing back from my previous three emails. Having read all of the previous negative reviews I am not holding out much hope of getting either a phone or my money back any time soon. The positive reviews are clearly fake as there cant be such a contrast in their customer service that some people give 5 stars whereas others leave 1! I will continue to request my money back, unfortunately I didnt pay with paypal or on credit card, so I just hope that they do eventually process it. Would NEVER use them again or recommend them to anyone else.

Absolutely disgusting service. Ordered a phone on 15/06/20 and still not arrived. When emailing all I get is a standard reply. Just got in touch with Trading Standards and awaiting their reply .
Nothing quick about this company, god knows how they re still trading. NOT order anything from this company.
Order ID = ID304221

Literally THE WORST company I've ever dealt with!

Waited over 3 weeks for my phone only for them to send me a faulty handset. Customer Service is horrific. No number! Not sure how they are even operating as a business.

Do yourself a massive favour and avoid like the plague!

The items were as described and were delivered within the time frame promised.

QMF ID 239124
Zayd Patel
Everything was great just as promised,very happy with my new phone

I called and called to find out where my phone was as it was a gift and I kept being told that there was problem with one department. I have spent 2 and a half hours on the phone trying to find out where the phone was. I cancelled the More

Bought a refurbished Iphone 6 from Quick Mobile Fix, was delivered exactly as stated. The phone is in immaculate condition, very very pleased with it. Would definitely purchase from here again.

Excellent quality phone, great price. Worth the 2 week wait

I purchased a phone from this company and as it arrived promptly, I left a positive review elsewhere. However, having had to contact them several times and not having had any response, I won't use them again. The spam emails requesting reviews with a promise of rewards you don't ever get, is wearing thin now!

QMF ID:1870579 A great repair turned around really quckly, very happy

I've ordered a refurbished Samsung galaxy. Its awful. I've had it for five months and about half of them have been spent with it being repaired again by the company. The customer service is also very bad and unsatisfactory - its difficult to get information about when the phone will be repaired and how long it will take. They also tried to charge me for a loan phone while my phone was being repaired due to their poor workmanship. Do not buy.

P.s I also out a bad review in Facebook which hadn't appeared on their page. It seems the reviews on Facebook are heavily edited.

Do not buy anything from here! We ordered a phone in early January. Nothing arrived. After repeated enquiries and no results, I requested a refund in late February. This was promised and again not delivered. After more enquiries we were told the money had been refunded, when indeed it had not - and now no one from the company will reply. We are having to pursue other avenues to get our money back.

Excellent service,top notch performance great product. I will recommend to anyone that is interested to buy a very good mobile phone

I have had 2 repairs done at Quick mobile fix, the first was a power button issue, I had diagnosed this myself and was disgusted by my local repair shops policy of charging you for diagnosis whether you needed that or not, this is what led med to QMF so I sent it off to them on the thursday and they sent it back to me on the tuesday arrived on wednesday power button was working fine but the antenna was not picking up a signal now. I contacted QMF and they suggested returning it to them to be re-repaired and they done this very quickly and no problems at all, I was happy with the repair and the phone worked great.

My second repair with QMF was actually for my cousins phone and I recommended QMF to him, it was a broken screen and we again sent it off on the thursday and using their very handy and easy to use order tracker I monitored the repair, it had been assigned to technician on the saturday and by the tuesday I was expecting it to be sent back. However on the tuesday I got a message saying that I had been refunded as the system had flagged my internet connection as high risk and I would have to rebook a repair and pay again.
I was of course angry that they had waited so long to let me know there was a problem with the payment (which there should not have been), we spoke to the people on the phone and a guy called Luke managed to sort the problem and understood why we were angry, we had to wait another 3 days for the repair to come back, however the repair was well done and the screen and the phone work perfectly.

I would recommend QMF and I will probably use them again, however the administration issue should have been fixed on the thursday/friday to save the hassle.

Oh yeah I nearly forgot, my brother bought a second hand refurbished Galaxy S5 from them and has had no problems at all with it.

Bought a refurbished iPhone 6 for my daughter's Christmas but the phone was faulty. Tried to call the phone number on the web site to be told they were closed for Christmas but if I emailed customer services would come back to me email sent no response email sent again response came asking me to return the mobile the phone was sent back 5th Jan contacted to make sure it had been received on the 10th was put on hold for 25 mins when I got through I spoke to a boy with an attitude who advised that it had been received but was not yet booked in for repair but an email would be sent out when it was booked in I am still waiting !!! Contacted them again on the 18th to equire and was again told an email would be sent advising again that an email would be sent whoops am still waiting am just pretty glad I am not waiting on them calling the fire brigade

Please Quick Mobile Fix just be honest and tell people the truth !!! Because in the mean time my daughter is still waiting on a Christmas present!!!!!!

Phone looks as new even though it was advertised as having minor to medium scuffs to case. Delivery swift. Thank you.

I have used Quick Mobile Fix now a few times. Very straight forward transactions. Great customer service. Good quality products. Best deals for refurbished devices.

No great - phone broke down three times in one year, they still have it - but won't refund us or replace the phone even though its clearly a "lemon" Oh and forget the Quick of QMF - in our 3x experience repairs take up to three weeks!

Order ID117368. Phone received pretty promptly. Battery drains really quickly. Had some difficulties getting in touch with customer service but once I did they reacted well. Replacement phone arrived on time and so far so good. I have changed my rating up.

Bought an iphone in OCTOBER that was FAULTY and they still have not refunded me after countless phone calls and emails. I strongly advise you avoid this company.

Order ID299285
I was very impressed with the efficiency of the company and quality of the refurbished iPhone X that I ordered. When I emailed with a question I received a quick and polite reply.
Well done Quick mobile fix I will definitely recommend you to friends and family.
Tina Richards

Very simple process and had my S4 screen replaced and returned within a week. Loved that you could track the process and notifications for delivery.

Phone arrived quickly and was in excellent condition. ID178490