Quick Mobile Fix Reviews

Have used the online service to sell mobile phones twice now. Fast great service, no problems whatsoever. Thank you!!

STAY AWAY PEOPLE BE WARNED bought Iphone 7 for my daughter last week phone arrived all good but when got phone going it was faulty . Sent back Asap waiting on a replacement , will not answer phone have sent lots of emails and all I get back is sorry for the long wait but you are priority and Wee will get it out to you ASAP not good enough in my mind I bought the phone on finance as it was a dear one , have now contacted finance company and they have told me I am within my rights to cancel as it is within 14 days so I have done this SO PEOPLE PLEASE BE AWARE OF THESE COWBOYS !!!!!!

I never received the goods. They string you along saying the goods will be delivered in 10 working days, but they do not arrive. I applied for a refund and they claim that will take a month. A month! They are fraudsters. WHATEVER YOU DO, DO NO USE Quick Mobile Fix, it's a scam.

Phone is good quality and runs perfectly delivery takes quite a while but other than at all good.
Order ID: 233388

AVOID THIS COMPANY!!!! Been waiting since January for a refund, they admit they owe the money but say if I want it back I will have to claim it back through my bank card!
Appalling people! Appalling company!! I've been told twice previously my refun is being processed. You can't review Facebook page and any comments on photos are deleted... in fact that many people complaining they've now turned comments off on the Facebook photos!

This company has poor service. Cancelled an order and still heard nothing back with no refund. Also, poor communication with the company as i tried calling up but no response. Disappointing, don't recommend.

We bought a reconditioned iphone 4S from these guys as a birthday present for our teenage son a month ago.
I have to say that there have been no problems so far and the phone was delivered promptly and in very good condition. I think the price we paid was good, as I had seen a number of phones of a similar age in far worse condition for around the same price.
Would we use QMF again - absolutely!

I smashed my smartphone screen, QMF replaced the screen and returned the phone to me all within 3 days, very happy with tjhe service and the price was even better :)
Thanks

Tommy Crockett QMF ID: 217966

Phone is in perfect condition. Ordered an iPhone X and its perfect. Best company to buy a phone with.

Absolutely appalled by the customer service at quick fix mobile. I ordered a phone 1 month ago but then didn t need it so I asked for a refund and they said 14 working days. It s almost been 3 weeks since they sent that email and I still haven t got my refund. Absolutely fuming.

Quick and easy to use

Thomas
Order ID264594

QMF ID234821

THE PHONE WAS NOT DELIVERED ON THE PROMISED DATE AND THERE ARE A FEW FAULTS WITH THE PHONE

Utterly terrible experience. Ordered an iphone 7 on 21 Apr and today is 12 May. Still no phone despatched. Contacted customer service multiple times. They keep apologising for the delay but never really despatch the phone. Funniest thing is some reviews here said they ordered a phone after me but got the phone already. Now you know how fake those positive reviews can be.

I now have to start a dispute to get the money back. My friend even joked that their source might be stolen phones and iPhone 7 is hard to find on the street now.

Anyone who is thinking of buying from them, think twice. Don t risk it. You can pay hundreds of pounds and get nothing.

I will keep updating the status here. Let s see what will happen.

Order: ID228920

*5/14 update: They sent an email again saying that they will forward my email to despatch team and will be in contact within 24hrs. So far 24hrs passed. Nobody in contact with me.

*5/17 update: after the customer service again said they will ask someone to contact me about the cancellation, they suddenly send me a confirmation of despatch, with an invalid tracking number. Absolutely joke! I can see this is their trick, to keep you waiting until you passed the period that you are rightful to start a dispute with the card company.

Do not buy from here unless you want to waste money
ordered iphone 6 got promised 5-7 working day delivery but no phone

Hi I used your company to buy a refurbished phone for my son. The phone was in an immaculate condition both eternally and inside of the phone.the phone arrived in two days. I would definitely use your company again and I recommend anyone else to use you

Wouldn't recommend quick mobile fix. Bad service from start to......would say end, but never got that far. This is in reference to a HTC One M8 (can't comment on their repairs of other makes of mobiles)
Firstly, they say they pay for cost of postage by emailing you a postage sticker. I never got this, I paid for a tracked delivery. Never refunded or taken into account.
Device was "repaired" and the bill was double what the quote was. The phone was then posted back to me, to the wrong address. Luckily the road they posted it to doesn't exist in my town and my postman isn't an idiot. This delayed the delivery though. The phone screen didn't work. The bottom inch of my screen didn't respond to touch. The speaker covers around the screen were also dented and bent and the screen wasn't flush with the phone. You could pick at the edges with a finger nail and see light around the edges. It looked awful.
Also, my "keepsafe" app had tried to be opened. It's pin locked. As many attempts as staff tried, it locked me out for 4000 odd hours! Privacy should be paramount! If you want to see me naked, just ask.
The phone was sent back to QMF, again, I paid for the postage. Another tracked service. Quick mobile fix had the mobile for two days and then returned it, which took another two days and couldn't send me the correct tracking number, no matter how many times I asked. I was told the device was repaired again and tested. It wasn't. I still had a dodgy screen.
They have offered to have it again but if after two attempts, and having to pay my own postage, I don't want them touching it. I've put up with the phone doing its own thing for a month (the screen often got stuck and just typed a load of random letters or closed and opened apps) Having to rotate it just to be able to type certain letters and not being able to answer phone calls. It's now a very expensive dog toy. I have never offered refund for their incompetence. They have said they use grade screens, what ever that is, but as far as I'm concerned, they are cheap, very fragile screens.

I ordered 2 phones, but cancelled one of them. The phone I ordered was fine when it eventually arrived. The refund for the cancelled order took 45 days to be paid. I wouldn't recommend this company when there are so many others offering the same, and probably much better, service .

Nightmare experience!phone ok but had to wait a month to receive the phone ,Numerous emails loads of excuses,Paid for the full bundle but only part of the bundle.Missing headphones and screen protector not received nor refund for missing items.Only excuse after excuse buyer be where

Was hesitant on buying a phone from an off site and not being able to view the phone via an image but, was reassured when it came next day delivery and was practically brand new. Was a big help that it came with some minor accessories, and would recommened buying from this establisher. Considering buying from them again in the future.

QMF ID: 230653

Ordered a refurbished phone. Quick delivery, well packaged. Very good condition. A very satisfied customer

Great price and service would use again and recommend

Poor customer service. Phone that I ordered still not delivered after 10 days of payment for the order

Ordered a used iPhone and I was amazed how good condition the phone was in! Easy ordering process, quick delivery, would be happy to recommend!

Extremely bad company, they took our money and claimed that they didn't receive the payment, we gave them so much proof but they still wont give us a refund. It had now come to the point that we will need to take this to court. DO NOT BUY ANYTHING FROM THIS COMPANY

Despite some terrible reviews here on Google I must say that my experience was great!
I placed my order and waited. I allowed 7days from the order (not 7 working days) and emailed them asking when I could expect delivery. I had an email back within 24hours.
The iPad arrived 2days later exactly on the 7th working day by UPS.
it worked straight out of the box and looked in mint condition with no issues whatsoever and is still going strong!
some reviews here are really commenting on issues with UPS and not QuickmobileFix.
I liked the service I received so I have now ordered an iPad mini as well!
Order ID255071

I had a battery replaced. The price quoted was very reasonable, considering the cost of buying a battery, and the inconvenience and risk of dismantling the entire phone to fit it myself. They say that postage is paid in both directions, and this was what happened.

After the phone was returned to me, I found that the accelerometer was no longer working. They asked me to return to them for investigation, and they decided that this was not caused by their repair. I can neither verify nor disprove that, but I'm inclined to believe them. For this additional shipping to them, and back, they once again arranged this at their own expense. :-)

Their website could be easier to use: It would be much easier to monitor a repair after ordering if they automatically created an account so the customer can log in and see the status of their order. Instead, you have to look up your order reference number and use that. They also have a detailed help page explaining all the different status update messages you should see as the phone goes through various stages of testing and repair, but then they don't use the system instead just using free-text notes that are updated less frequently than you're led to believe.

But overall, it's a "recommend" from me - for repairs. (I've not tried them for buying new or refurbished handsets).

Great price and I've used the iPad Air for 3 months day in day out as my ePOS system for my cafe. I did have to wait longer than they said and in general I think they should be clearer that the low price means you wait longer, and my modern standards 2 week delivery time is a very long time. It is only clearly stated in the order confirmation email which is too late. If you are organised and buy in good time then they are a good choice. QMF ID195963

Sold two phones to this company. Both had smashed screens and they offered the highest price out of all the recycling companies out there! Great service and really quick bank transfer. Would definitely recommend. 5*****

Got the phone , phone broken & they ain t replying for the returns address, probably the worst company I have ever dealt with & don t know how they ve even got a uk trading licence

I sent them my phone for repair. They hold my phone for almost a month and then decide to tell me that they can't fix it and will be sending my device back and giving me a refund. Got my phone back, but it's not in the original box I sent it in, and they haven't returned my charger for it either.

Stay clear of this total SCAM. Ordered a phone, 11 days ago, still nothing, emailed them twice and no reply... scum

Reference #F6AE86
Samsung S7 sent for recycling, received by them last Tuesday. No update on back from company. No money received and no comunication back from emails I've sentsent unable to contact them on the phone. Really poor service.

Ordered a phone 4th January. After chasing a few times, being messed about each time by the company I decided to cancel my order! This is still on going, since cancelling my order I have sent several emails with no correspondence from them.
There is no contact number -
No online chat -
Very clever SCAM!
DO NOT BUY FROM THIS COMPANY.

Nightmare company, still waiting got refund after 6 weeks

In spite of some reviewers problems and their negative comments, I feel sorry for their bad experience but I have to say that my transaction was excellent. I needed a replacement phone for my wife as a Christmas present, so I ordered a grade A iPhone 6 for a very good price. It arrived by courier in 8 days (so 2 days early) and was in as new condition with the charging cable included. It works perfectly and my wife's very happy. Need I say more? (QMF ID204712)

If you re happy to wait two weeks to receive your order and wait hours for customer services to pick up the phone then this is the place to go. I DO NOT RECOMMEND!

Customer services then tell you a vague 5-7 working days to dispatch, then 1-2 working days to ship. But wait, there s been a hold up, additional 3-4 working days....!

Then when finally dispatched an email arrives with a tracking number that isn t recognised by the Courier company.

It s clear now that the phone you order online is probably not on the shelf waiting to be sent out, it s simply a potentially a unit they might have at some point in the future. Then it will need to undergo their (slow and non-priority) refurb process before being lazily dispatched with a budget courier.

If my handset arrives and is not exactly as described, I won t be surprised at this point, it will also be returned immediately. I will end up ordering elsewhere and losing 3-4 weeks for a phone.

Ordered an iPhone 6 20th July 2019. Arrived 4 weeks later - faulty. Returned registered post and requested a refund - I was contacted to confirm return had been received. I have chased by email and registered post - still no response - I have now issued a seven day letter and will commence court proceedings to recover lost monies and costs. I would recommend not using this company - Come on guys its 2019 not the dark ages - sort yourselves out and earn a proper rating based on customer service and correspondence which at present is shocking

good service but do not review them on the on the promise of a free gift it will not arrive

HTCM8 repair to charger pin which had worn out. Repair was excellent and phone returned efficiently. HOWEVER it transpired after three weeks that the repair had broken the microphone on the telephone which did not work. I use it rarely for telephoning hence did not discover this straight away. It works on speaker but not microphone. This was working before sent for repair hence 1*. I will have to return at cost for the microphone repair.

Friendly advice for prospective customers:
Before you give this disorganised and poorly managed company your money, read the reviews (and try to sift out the fake ones too). Also, read the reviews of 'Universal Gadgets'. It is directed by the same husband and wife (Chinedu Ken Emechebe and Leela Emechebe) and has the same address as Quick Mobile Fix, oh, and 'EDIGITALSYSTEMS'.
Funnily enough, they've disabled the reviews tab on their Facebook page.

I was made to wait 10 working days instead of their 5-7 working day guaranteed delivery time (which you're not told about until after you place an order).
I finally received a faulty phone which I could not use despite it's Grade A1 rating. I sent the phone back and suddenly the company has gone quiet. I'm still waiting to receive confirmation that they've received the phone and no refund has been issued.

Quick Mobile Fix released a statement on their website stating that they'd been having a 'rather annoying IT issue' and their phone lines are always engaged because apparently they only have 8 phone lines. Right.

As you can see, responses from Quick Mobile Fix are generic, unhelpful and they avoid answering simple questions.
They definitely do not email you back within 24 hours, and they definitely do not value your custom.
I have started a VISA Dispute with my bank to get my money back, because, let's be honest, this company is a scam.

I wish I had the balls to scam my way to earning millions. Good luck Chinedu and Leela.

Order ID177373

I had to cancel the order because they havent even dispatched my phone even after 12 working days. Their timeframe is 7-10 working days however i had to chase them for an update, they don't keep you in the loop unless you chase them. I also note they don't have a landline/customer service number makes me even more weary. Luckily they haven't taken any payment becauae i got it in finance and they haven't dispatched the phone.

Do not use
I bought an iPhone 6 which was supposed to be in good condition, however the battery would not hold its charge. I sent the phone for repair on 19th March and have been fobbed off for nearly two months. I have had no update on my phone and each time I chase I have been told to wait 5 days. I have made two complaints, which have been ignored. I have asked to speak to a manager on numerous occasions, again, these requests have been ignored. I have been without a phone for nearly two months and I am being ignored. Do not use this company.

I Jeffers, Order 247218 Avoid this company. Terrible customer service and it took over 4 months to get a refund for a phone that did not work correctly when it arrived. They blamed the bank, they blamed Covid-19 but never once tried to speed up the process the issue a refund.

Very positive experience. Great communication throughout and the phone surpassed expectations in terms of its condition. I ordered a good iPhone 7 and would say it was at least excellent. Can t be beaten on price either!

Shem Gent
QMF ID 237346

Order ID 230805. Took a little while to arrive, but happy with phone and service.

bought a refurbished iphone 7 and quality was excellent.

DO NOT USE THIS UNSCRUPULOUS COMPANY, SHOP ELSEWHERE AND SAVE HASSLE, FRUSTRATION, STRESS AND AGGRAVATION. DON T TAKE THE RISK.

Like other reviewers, the company is quick to take your money and use every delaying tactic you could possibly conjure up in order to avoid giving it back.


I have reported them to Trading Standards and have raised a dispute with my credit card company. All this is stressful and time consuming, shop elsewhere if you want to avoid the same fate.

Also consider that the courier service they use to handle your precious phone is unable to keep a track of it.

SHOP ELSEWHERE, YOU HAVE BEEN WARNED!

Oh! and when the company responds, ignore it, it is just part of the delaying tactics they clearly use.
Other reviews support this approach.

I would urge all those who have/are having a bad experience to report the details to REDBRIDGE TRADING STANDARDS this way we might get some enforcement action.

PLEASE PLEASE PLEASE AVOID THIS COMPANY!!!
They promised to deliver the phone 7-10 days...its now day 24 and all they keep telling me is its under 'quality control'
You can never get through to their customer services. awful just awful experience, please avoid.

Although listed as good condition, received and had issues. When contacting Quick Mobile Fix they were not really interested.

ID157676: Currently on day 17 and still no sign of the phone I ordered. Can't get through on the telephone and receive standard email responses claiming that I'm a priority and it will only be another few days.
I hope the owner of this company reads these reviews. He/she should be embarassed by the appalling customer service. If you are reading - any chance of receiving the phone this side of Christmas?
Update 27.4.17: phone eventually arrived and no surprises for guessing - it was faulty! Sent back next day and refund requested. It's now been 7 days since they've had the phone back and still no sign of my money. One email chaser sent and received a standard reply that did not answer my question.
I'll keep you posted via this review regarding how long it takes for me to get my money back. I intend on filling a claim if it isn't back within the next five days....

Quick Mobile Fix is a massive disappointment If I could, I wouldn't even put a star on this review.

Long story short, I purchased an iPhone 6 plus which appears to be a good value for money, to my disappointment, I never received the phone after the 14days delivery deadline. So I got in touch with their customer service and asked to cancel my order 197669 and get a refund,

13/11/ 218 was last actual contact I had with Quick Mobile Fix which in according to their own refund policy, states that refund is processed with 1O to 14 days.

I would honestly suggest to anyone thinking of buying any from Quick Mobile Fix to seriously avoid

To Quick Mobile Fix, I need you to refund me ASAP. (Order No: 197669

Don t use this company!! Ordered a phone 11 days ago still hasn t been dispatched poor customer service. I will be going to the ombudsman if I have to wait any longer

DO NOT TRUST - SHOCKING SERVICE AND RAZUL WOULDNT KNOW CUSTOMER SERVICE IF IT HIT HIM IN THE FACE
Say they sent an email - never got it, then they say I accepted the offer - never did, then ask for phone back, they say too late, then still havnt paid anything

An absolute joke of a company please do not use, they have withheld my refund for over two months and still shows no sign of coming back to me. Will be reporting them to trading standards, please dont make the same mistake as me. They are using coronavirus as an excuse to withhold funds and not send you your order.

BUYERS BEWARE
Ordered refurb phone, no indication during order process that it was 10 days delivery.
Called them immediately to see if it could be expedited - it couldn't so I asked for order to be cancelled and refund issued.
The said they couldn't refund the card and would have to be by bank transfer - which I could only email them - and then said it would take 10 days to process.
Obviously I wouldn't recommend doing your business with them.

My niece ordered a phone, took the money very quickly, no phone arrived, contacted them several times no reply. Now trying to get her money back through Visa.
Do not touch this company with a barge pole.

I heard that they have really good deals on refurbished devices such as phones and tablets.

Wish you could leave negative stars. I have been waiting almost a month for a phone that was meant to be delivered within 10 days. Naturally they had no trouble taking the money but the goods are still not dispatched. I have chased and chased, every email i get a "sorry it will be dispatched Wednesday" then Wednesday comes and nothing and no tracking info, you chase again and they give you another date. I've been given 6 dispatch dates and each time they don't dispatch the goods, i chase and get given another one! Just want my phone! Seriously "Quick" Mobile Fix sort it out!

In response to your reply, i have emailed that address around 30 times, i'm now being told delivery by end of next week. That will mean that i ordered/paid in January and my goods will (hopefully) be delivered in March!? Sadly until i have the actual goods i have no faith as you keep telling me different dates and none of which you adhere to.

I ordered a phone in September from Quick Mobile Fix. They assured me it would be delivered within two weeks of purchase. Over a month had passed with still no sign of it. QMF were very unhelpful and downright dishonest when I asked them what the hold up was. I eventually asked for a refund. It was granted in October 2020. Again, I was told I would be refunded within two weeks of the refund being requested. Another month passed... When I emailed them about how farcical this was getting, Quick Mobile fix assured me they would refund me by January 2021....I eventually had to file a court claim against them for violating the consumer rights act. This seemed to motivate them to refund me but I (a student) still had to pay for the court proceedings. I was eventually refunded in early January (three months after asking for a refund). I urge anyone looking to buy from Quick Mobile Fix, learn from my experience and look somewhere else!

They don't want to give back refunds, do not use this website at all, you aint replying back to emails or taking calls how am I meant to contact you

I made a mistake and picked voucher instead of cash for selling my phone. I sent an email saying I made a mistake. They sent me an email saying they couldn t change it??????? Really. I have a voucher that I have no intention of using. I would not recommend quick mobile as this matter could have been resolved easily but they decided not to accommodate a genuine mistake. They have my phone now and won t return it. I did ask but got no reply. Very unhappy

ID142270, I ordered and paid for a phone a week past Sunday, I emailed the company towards end of last week to ask where my order was to be told that there is a wait due to quality control!! As I said to them in my reply surely if you are advertising a product for sale it has already been through quality control!! They said they would put my order on priority but have heard nothing since I've tried calling but no one answers and sent emails as I would rather get my money back that deal with the most unprofessional company ever. Don't touch them I wish I had read the reviews before I purchased the phone!! I have since cancelled the order and requested a refund and I am still waiting to get my money back!!! I was told the refund would take 3-5 days and I'm still waiting please please do not use this company

Like others i was let down over Christmas with an iPhone that probably didn't exist, blaming Covid for delays, like Covid is something new.. Just update your advertised delivery dates. They were fast at responding, just with no info to reassure me I'd get the device. Ordered in 7th, cancelled on 29th. Had used them in the past so ignored Watchdog/reviews.. Won't again. Got another phone from MusicM, 2-3 days delivery from order.. Great service.
They're now stringing out the refund, cancelled on 29th Dec (would've cancelled on 24th had the person made me aware on the 23rd when I asked for an update the next day)..14 working day money back guarantee, eta for refund 16th Feb, just hiding behind Covid as easy excuse, they took my money for something that didn't exist, I canceled the order nearly 3 weeks later as zero sign of it existing\turning up, now delaying refund..
Avoid!
Just call your credit card company and request a Chargeback, they'll credit you and dispute with the Pirates...
47 emails in the chain re this non-existent phone and promised refund that still hasn't happened...Hopefully Karma will kick in..

Dont buy off this site bought one in december to be fair the delivery came pretty quick. no contact number for them have to wait weeks for reply via email phone was broke sent back took months to try and fix the problem then i asked for refund now still waiting said 14 working days so that another 3 weeks wasted 3 whole months off my life terrible service

Good service and communication. Dispatch slow following stock issues but compensated by being sent the 32Gb version for the price of the 16Gb. Phone in good condition and as specified. Happy customer.

Absolutely awful service, would highly recommend not to use this company, not only are they ignoring my emails they still have my mobile and still not received any payment.

I would not recommend these at all! Don t make the same mistakes I did. Sent an iPhone off to them to recycle as they offered a big shiny price. They then cut that down quite a bit but I took it as it would be quick payment. How wrong was I! Admittedly they had my incorrect payment details but I changed that within 2 days. I ve been promised payment now on about 5 occasions and it s still in limbo. They ve had the phone about 7 weeks now and I m still chasing but they don t reply to emails and don t pick up the phone. AVOID!!!!

Not bad, but noticed some marks on the inner screen

Second mishap with same phone. Cracked scree! Didn't hesitate to go back to Mobile Fix who I would strongly recommend! Fast and efficient service. Competitive pricing although I must invest in a screen protector!

Ordered my phone on 15th November, website said it would be dispatched within 7 working days. Waited until the 7th working day, the company said they needed another 4 working days, waited..... still no dispatch email. Emailed the company More

I have ordered a galaxy phone sunc 14th February and not a sign of it being dispatched.New customers think seriously about dealing with this company they are not reliable

QuickFixMobile used UPS to deliver, who left the phone package in an unknown location, resulting in loss of the phone. Whilst QuickFixMobile s customer service team are responding periodically to emails, it s taken multiple chasing emails to get any progress with getting another phone or being reimbursed the money we have paid. We re still waiting for a resolution (though they do now appear to be chasing UPS) and no sign of when they will resolve it. We won t use them again. #ID257743

DO NOT BUY FROM THEM
BAD SERVICE AND NO PHONE NO MONEY 2MONTHS IN NOW.

A decent repair but definitely not quick nor very good customer service. It took over 2 weeks for the straightforward iPad screen repair to be done and returned. Customer services never answered the phones, after 50 odd attempts of calling. Eventually I got a recorded message suggesting I call back during their opening hours... it was during opening hours! When I eventually got a reply on email to enquire how much longer it would be, I was told the delay was because I d not provided the passcode when requested, so that they could test before returning it. I quickly sent them a copy of the email I had provided three days earlier with said passcode and which had been acknowledged by them!! All this while my Autustic son was becoming distressed at not having the iPad he relies on so much and to make matters worse, as we were going on holiday for 2 weeks and the iPad wasn t returned before we left for our holiday it meant my son was without his distraction item (anyone who understands autism will understand this) and we also had to make arrangements for someone to collect it from the courier depot so it wasn t returned to Quick Mobile Fix!! My two stars are for the quality of the new screen only and not for the appalling service we had. When requesting a refund, I received no reply.. surprise! Definitely NOT a quick fix !!

Very efficient service, product very good value for money and delivered on time. Keith Watson, order ID243304.

Order 226177
Brilliant service

Still awaiting refund for items returned . Shocking company.

First time buying at them and I was extremely disappointed. I bought iPhone 5s, wanted to give it away as a gift. Received a notice that the phone will be dispatched after 5-7 days.

Well, I patiently waited and the phone arrived. I tried it and keeps saying that the phone could not connect to activation server. I kept trying all days and nothing, I send an email that I'm returning it and need my money back.

I suppose to receive my money within 14 days of my claim. They told me to wait for a month. Definitely I was unhappy coz I needed the same money to buy another phone for a gift. So, I waited for 31 days and still they haven't send my money. I called they just to be told that I have to wait until July to receive my money, imagine the phone was bought in February 2019.

They gave me reason that they have moved card payment provider and refund takes about 8 weeks. They say, if I want to receive my money faster, I have to speak with my card provider. Now I'm waiting for my refund. You suppose to tell me within 14 days that, my refund will takes about 5 months to receive my money. For me to make claim with my bank not after 31 days and night.

Refurbished iPhone 4s with 12 months warranty, delivered next day for no extra cost with an emailed 1 hour time slot by a courier who hasn't been on the sullen and grumpy course . The cost is fairly close to those in the take a chance and no return bin. I would repeat the purchase if required.

AMAZING phone came quick and was in beautiful condition. Definetly returning to purchase a case and many more!
Anas Ali
QMF ID: 234425

It s been 2 months now and my refund still hasn t been issued. Using this COVID situation as an excuse hoping we ll forget. I won t let these people rest until my money is back in my account

I purchased a phone from Quick Mobile Fix which was delivered and was faulty (screen and Touch ID). I returned this to them within 3 days, well within their 14 day money back guarantee. I am then told that the refund will take 10-14 working days to be processed for which I have waited. I am now on the 16th working day still with no refund and no response to my latest e-mails and from their telephone number on all the options given. Trading standards will be the next port of call as I am not confident that a refund will be issued and I wouldn t want anyone else to have to deal with the unsatisfactory service that this company has provided me. Frankly the customer service has been nothing short of despicable. I will keep trying to contact them via phone and e-mail in the hope that I will get my money back.

09/11/18
In response to your reply my order ID is 193150 and it state you have processed a refund which you have not.

2 weeks later no phone, 2 further weeks and still waiting for a refund.. customer service keeps telling me I will get a refund. They decided on 8th July I would be refunded after ordering on the 25th june...a month no phone and still waiting for 170quid...

"We are liaising with financial departments will let u know when a refund is released"..they keep telling me.....

yet they got paid within 5seconds of ordering.... a month ago....avoid...

Hey, first of all i would like to point out one thing, They are not "Quick"! I have been waiting 4 days now since my order got dispatched. There is no further delivery information available from then and Quick Mobile Fix haven't bothered answering my emails to attempt an investigation.

Stay away from this company, they don't priorities their customers at all. I'm suffering from this horrible experience, I have been robbed and think thus company should be closed down. Can we start a campaign to stop these criminals from taking more innocent people's money.

AVOID!! - Not quick and they haven't fixed the issue.

I sent my phone off to have the front screen repaired with quick mobile fix. Three problems occurred:

Firstly it took them almost three weeks to return my phone despite the advertised 48 hrs.

Secondly and more importantly the phone hadn't been fixed when it was returned to me. I paid for them to repair the front screen and it doesn't look like it has been touched. The front screen still doesn't work.

I contacted them 4 days ago requesting a refund and have yet to receive a response.

Thirdly, they tried to up-sell me into having some cosmetic damage repaired, this wasted further time and cost me several opportunities.

Scammers. Awful, waited 2 weeks, they advised phone would be another 2 weeks. Cancelled order and I'm still trying to get payment back 2 weeks later. Scam company, keep well clear. 15/11 Thank you for your response but you haven't refunded me yet. It's been two weeks since I cancelled and you advised yesterday it's going to be up to a further two weeks till I get a refund. Give me back the money and stop lying.

iPad 2 screen broken. Having looked at the website I called to check what they required on Monday morning. Then I booked through the website & posted it free at lunchtime. Less than 48 hours later it was repaired & looking fine. I would definitely use again.

Sent my phone off to get repaired, they said it would take 48 hours when in fact its taken 3-4 weeks!! i sent multiple emails and they just sent a standard email back not explaining why its taken so long to get my phone fixed, even when you call (when you finally get through) they kept saying call back in 48 hours and not giving me any information about my phone. If your thinking from buying from this website I would think again. disgraceful company!

This company is con!!!!!!

I have purchased a iphone 6 and they sent it a month later even it was cancelled.
Secondly, my money are still pending for reimbursement from 17 of April!!!.
They saying I was meant to be paid by 16 of July.
Please avoid them for a miles.